Casino Complaint Casinonapoli.com wierd withdraw/verification request

Nugg666

Newbie member
Joined
Nov 12, 2018
Location
Canada
I recent started an account with casinonapoli.com they offered me a free €7 no-deposit bonus so I accepted and ended up beating the wager requirement which in their terms and conditions saI'd maximum withdraw is €100. They then told me to make a withdraw request then there support would email me to verify my account to move forward with the withdraw. Several days had passed I haven't heard anything so I sign into my account and they removed €50 from my account and said in order to withdraw the remaining €50 I had to deposit €50. So I asked if I can verify my account first before making a deposit so that there wouldn't be any hangups after I deposit my own €50 and my account would be fully verified . To which they insist that I deposit before I can verify my account which seems a little odd and fishy to me. Any advice or help would be appreciated!
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Jesus wept. RAF casino (Rogue as F***) and for a variety of well-documented reasons should be avoided like the plague. Run away - now! Even though it's usual to require a deposit/payment method for withdrawing no-deposit winnings it'll be the worst 50 bucks you ever spent. Eradicate the account and disappear! Really.

Take a look here:
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Denis Becker

Senior Member
MM
Joined
Jun 24, 2016
Location
North Rhine-Westphalia, Germany
Please take a look at a few disadvantages in their t&c:


- If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit.

- Cashout time is too long: Pending time: 5 business days; E-wallets: 24 hours; Credit Cards: 10 business days; Bank transfer: 5 business days

- Minimum withdrawal is too high €100

- Monthly limit is too low. It is only €5,000 per month

- "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Using Martingale, double-up and similar systems and strategies.

- We are under no obligation to refund a deposit.

- The Client is hereby acknowledging and accepting that any complaint or contest made by the Client more than 14 days after the date of finalisation of the transaction which is the subject of the complaint in question will not be taken into consideration, and shall have no value.

- Should your account become ‘Inactive’, an ‘Inactive Account Fee’ of €5 will be deducted from your Account every thirty days. This fee is subject to change.

- Players betting the equivalent sum of 20% or more of their real money balance using the First Deposit Bonus in a single bet, with objective to increase significantly their bankroll will be flagged as bonus abuser and high-risk players. Such bets are not allowed and will be deemed a violation of the First Deposit Bonus terms and conditions.
Using the double-up feature to increase bet values.
Placing bets equal, zero, low margin bets or hedge betting, shall all be considered irregular gaming for Bonus play-through requirement purposes.

- Special free bonus offered by customer service

Player must earn 1000 comp point before cashing out for every €10 of Bonus.

Player must deposit minimum of €50.
 

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