1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casinomeister Warning, Diamond Reels using CND to deny player winnings

Discussion in 'Casino Industry Discussion' started by maxd, Aug 16, 2017.

    Aug 16, 2017
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    See the Warning: Diamond Reels is using CND to deny winnings.

    Feel free to discuss here.
     
  2. Aug 16, 2017
  3. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk
    hope someones answering this

    as i have no idea what the frazadoodle cnd is and how to avoid/protect/destroy :confused:
     
  4. Aug 16, 2017
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    CND = Central Negative Database
    This database of "suspect or fraudulent" players is kept by RTG, and as far as I understand it (and I could be wrong) is used by just about every RTG there is, in the verification stage just before the player's first cash-out is processed.

    I don't know why Diamond Reels is being specifically targeted right now - I guess they are just the unlucky ones this time around.

    The big problem with the CND (again, as I understand it), is that RTG will not discuss the reasons or listen to appeals for specific players. Once you are on their list, you are basically screwed :(

    KK
     
  6. Aug 17, 2017
  7. cj1990

    cj1990 Experienced Member webby PABnonaccred

    Occupation:
    Sysadmin
    Location:
    USA
    Lets hope the casino speaks up.

    I just recently started playing here, so far seemed like a great casino. Never had any mega wins here and only one cashout (requested monday, paid wire wednesday). Will watching this thread for sure.
     
  8. Aug 17, 2017
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    You could always ask. I would have reminded you that I generate Warnings based on PABs. As you will know a PAB relates to a specific casino, so any Warning resulting from a PAB will be specific to that casino. As stated in the Warning it was two PABs regarding Diamond Reels that precipitated the Warning.

    IMO using a CND to deny player winnings without previous notice is basically entrapment because no matter what the player did they are (potentially) doomed from the start to have anything they win confiscated. In other words they are gambling with no chance of winning. The casino "knows" this from the moment the player signs up but does nothing to advise the player of their fate until it is too late.

    If all RTG casinos are doing this then they are all equally culpable, IMO.

    My opinions are my own and do not necessarily reflect Casinomeister policy.
     
  10. Aug 17, 2017
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thought it only fair to include the rep's response:
     
  12. Aug 19, 2017
  13. rudy2005

    rudy2005 Full Member PABnononaccred2

    Occupation:
    retired airline ticket agent
    Location:
    Los Angeles
    comment about rep's response

    I am one of the PAB's that Max refers to. I feel I need to clarify a couple of points. I fully support a casino's right to protect themselves against fraud. However, in my case there has been no allegation of fraud by Diamond Reels or any other casino. i have been playing online for several years. I have played at and still play at many casinos including many RTG casinos. This is the first time I have ever heard of this CND list. DR says I am on this list but they have not produced this list nor have they alleged that any fraud was involved.

    In my case I had been playing Diamond Reels for approx 9 months and had been paid 3 cashouts without any problem. I then hit for 15,000. DR paid about 9500 of this and then abruptly stopped saying I was on this "list". In reading a complaint to my post by another player I now believe that when this player hit for 30,000 DR decided they couldn't or didn't want to pay any more big winnings and used this list as a reason to deny him and also the remainder of my winnings.

    They say "There is a fact to be said that the casino reserves the right to apply decisions based on feedback and fact by third party providers" I believe they have the right to do this. What they do not have the right to do is take a player's action for months and then produce this list as a reason not to pay winnings. I believe Diamond Reels is using this list to put themselves in a no lose situation. This could happen to anyone.
     
  14. Aug 21, 2017
  15. BlaCGaming

    BlaCGaming Experienced Member

    Location:
    Germany
    What the rep said would be fine if it wasn´t for the fact that they take the deposits but decide to act only on withdrawal requests... Nuff said.
     
  16. Sep 12, 2017
  17. Machik

    Machik Newbie member PABnononaccred

    Occupation:
    Retired
    Location:
    Los Angeles
    Please help! Any suggestions? I'm willing to do anything!

    It's been now a number of weeks since I found out that my PAB was not successfully resolved with Diamond Reels. I'm quite shocked by this and find it remarkable that they can not pay and not provide even a shred of evidence about this 'list' that I suddenly became part of AFTER I won $29,000. I was at first extremely upset but now I am simply determined to pursue this further. Does anyone here have any good ideas as to what I can do next to recoup that money? Is it best to go to the software provider? Or to the licensing commission (I don't even know if they are licensed)? Is legal action a reasonable thing? I'm completely open and willing to do what it takes. This is quite simply way too much money to simply walk away from.

    Thank you in advance for any suggestions
     

Share This Page