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Casinomeister Card ID policy?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by tristan727, Aug 28, 2007.

    Aug 28, 2007
  1. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    Hi,
    Just wondering what the recommended advise here is regarding when a casino wants a copy of your card used for payment? Almost all say is fine to cover the middle 4 digits, and the 3 digit security code at the back, but what if they don't allow it? Do you just accept it and allow yourself open to id theft/fraud...or can you stand your ground somehow?

    cheers!
     
  2. Aug 28, 2007
  3. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    maybe you can stirke the numbers through by editing the image in ms paint or similar. leave it visible, but impossible to edit those lines out of the image. or block them out and tell them to look real close at the indentations from the back to make sure the blocked out numbers indeed match the number registered. for the verification number, try blocking out ~3/4 of it, leaving just the tops of the numbers. in any event, you voluntarily gave them those numbers anyway. the only worry should be if the image is intercepted or sold by the casino after the fact. for which reasons i say deface it in paint as much as possible. but most of all, have fun, and don't lose sleep worrying! thieves will be thieves, but even non-gamblers get their identity stolen, and i should hope the casino actually gives a rat's hindquarters about your sensitive info. :thumbsup:
     
  4. Aug 28, 2007
  5. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Don't ever give them a photocopy of the 3 digits at the back of the card. Yes, it can easily be used to commit fraud. I worked for a credit card company. Ive heard too many stories. If a site asks you for that, run for the hills. They have access to this data but the essential parts should be encripted to avoid corrupt staff stealing your money. Its certainly worth reporting a site for requesting such nonsense
     
  6. Aug 28, 2007
  7. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Most casinos ask for a copy of the front and back of the card in question. Simply photocopy, tippex out id number on back, rephotocopy and send.
    I wouldnt worry about the numbers on the front, no one can do anything without the 3 digit code and if someone at the casino really wanted to they just look up your registered card and find your whole cc number anyway so moot point in regards to that.
     
  8. Aug 29, 2007
  9. dazlazz

    dazlazz Experienced Member

    Occupation:
    Prophet
    Location:
    London, UK
    Tristan

    Hi folks,

    Having worked in online gaming fraud depts at different times, you will generally find that maybe one or two very trusted employees would have access to your personal c/c details online - Generally the IT and Fraud manager.

    As regards the submitting of documents, just hide some of the numbers and provide other identification, in case other employees are tempted to use your details - This is perfectly acceptable to all reputable gaming companies.

    BTW - Pretty much all reputable gaming companies pride themselves in keeping your c/c details secret. If for some reason a gaming company is hacked or a trused employee relays sensitive information, then this would destroy the reputation of the co. and they are well aware of this.

    STAND YOUR GROUND!!

    Regards,

    Dazzla
     
  10. Sep 2, 2007
  11. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    dazlazz is right in what he is saying there, having worked in the same area , the Identification department had there own department with filing caninets that were LOCKED at all times with only the highest positions being able to view and go back into these documents. Its also to cover the companies end for auditing purposes.
    You should be able to let them see the first 6 digits and the last four on the front of your CC.
    The middle you can block out with either MS paint , sticky tape , anything really to block it out for yrself.
    The back of your card should be signed. and the first 4 digits on the back should match the first 4 at the front.
    The cv2/cvn number is advised to be left out as this is your security feature.

    Also visa has a new security feature in place for online transactions.
    When you go to make a deposit it will ask you to "verify by visa" which basically registers you for an online transaction for that particular organisation you are depositing.
    Ask if you can just send a credit card statement instead of your card, highlight the transaction between you and the casino.
    This should qualify also.
     
  12. Sep 24, 2007
  13. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I got hit with a few weeks ago after changing from MC to Visa. Caught me by surprise! least to say always keep your banking password handy as you have a time limit on verifying your the legit holder of the visa card.

    A very nice security option, Kudos Visa :thumbsup:


    cheers
     
  14. Sep 24, 2007
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Maestro / Natwest do this too now. Very Sensible IMO. I'd generally trust the MG or Wagerworks groups but not so much the other groups unless they are brand names (generalisation). Blanking numbers is a good way to go.
     
  16. Sep 25, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I had this problem when I first started. When I blanked out these numbers the casino kept rejecting the document because it "was not clear enough". I contacted the bank and they say it is generally fine to send the whole card, so I started splitting it into separate E-mails, so that someone had to intercept two E-mails to reconstruct the card.

    Posters in the industry are telling us that only highly trusted empolyees have access to the data, but often I see complaints posted where players have sent these documents numerous times and find they are constantly "lost in the system" and are requested to send them again & again. A secure, locked, filing cabinet is of no use if the process of actually getting the sensitive information INTO it is such a shambles.
    It would be better to have a method of securely uploading the images to a secure server, perhaps one accessible from logging in with your casino account on the website as you have to do with MG Cashcheck. Receipt should then be verified by an E-mail to the player (one that just says the document is properly received, not what it is).
     
    1 person likes this.
  18. Sep 25, 2007
  19. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Whatever happened in that one case? I think it was nine.com that sold or lost some of their computers that had players information on it....
     
  20. Sep 25, 2007
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I was referring to the frequent complaints posted here of players who send in documents, are then told they have been received, then told later they haven't sent them because they are "not on file". (BelleRock, in one instance). This shows they are received in the main CS department, but never make it to the accounts department and the "secure locked filing cabinet". This means that they have been mishandled, and are therefore not secure as their whereabouts are unknown. This could lead to a breach if the "wrong person" finds them lying about either as hard copy or an E-mail.
    The more often the sent documents are "lost", the more copies that exist "somewhere in the works". It is not the locked filing cabinets that are the problem, it is the often shambolic manner in which these senditive files are handled by the front end CS whose job SHOULD be to make absolutely sure they are transported securely to the appropriate department, and to ensure they follow through to see that it is done.
    The problem is likely to be worse if the casino outsources the CS to "agency staff", or centralised CS company. This is thought to be why our UK postal service is so insecure that the home office now refuse to use it for things such as passports.
     

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