Guts is on the shortlist even though there have been numerous complaints about the quality of their casino here? Lag, disconnections etc? If one can't trust that "the best casino of the year" do their uppermost and have the abilities to provide all their customers with a good playing experience, I would say the award is kind of worthless.
I agree Video Slots has to be number one for many reasons even though I do like 32 Red as well
Can't you play at Video Slots ?
Sure I can Mina and have nothing against them whatsoever
Trouble is as a low roller with a limited budget (very limited at the moment) I tend to shop around for a bonus / the best deal of the day (That's easier said than done these days lol)
Video slots don't offer these upfront bonuses hence me not being active their.
Yes they offer cash back, races etc but these are not really my cup of tea.
Should the day come when they do regular bonuses which carry WR and tie you in from the off (and they add Novomatic) I will probably play there and only there
Obviously criteria is far more reaching than bonuses. Any CAG member worth their salt will look at the casino's record over the last year, i.e. their response to any issues/threads that required the input of a rep, their product and if it has improved or been maintained well, innovations, general observations about their overall CS, lack of complaints plus conduct here too.
This is why I sometimes have a twinge of concern that there are 'unsung' casinos here, 1 or 2 in Bryan's list of 5 that you simply don't read much about because they do things right and have few complaints or controversies yet maybe people could overlook them as a result of their low profile - it's not all about coming on here offering bonuses or competitions to members although that effort is nice to see, but the bigger picture i.e. the underlying product and attitude toward their customers and consistency thereof, or even improvements they make on behalf of their customers - especially if they are in response to wishes or ideas expressed on CM!
- Don't play at Videoslots
- Don't play at 32red
- Guts dropped the ball big time so this vip had enough and closed my account
- I thought Trada were the new Guts until I won big there and suddenly attitudes changed towards me, as did some terms and conditions to suite them. Another casino who lost my vip business
- This leaves Casino Luck with my vote. I've been a long time player across all their sites and to be honest they are the only casino group I have dealt with who's service has always remained consistent over the past 3-4 years I have played with them, and they have never changed that level of service based on my wins or losses, nor have they tried to change or reinterpret their terms and conditions when I've been on a winning run like Trada did
Good luck to all.
- Play at Videoslots
- Play at 32RED
- Play at Casino Luck if you like weekly bonuses and 'ye ol' DOA
I stick to my initial ratings :
32Red for download MG
VS for multi - platform
@OP - just saying "don't play" here and there is not enough.
Would you rather I lie?
The point of me saying I don't play at a certain site is so those particular sites aren't unfairly represented in the reasons for my actual vote.
Hence my vote for Casino Luck doesn't mean I think VS or 32red aren't worthy winners, rather that I can't compare them to CL because I don't have the experiences to do so.
On the flip side, I'm well aware of what Guts and Trada bring to the table so therefore was able to compare them with CL and imo they don't meet the mark.
Is that ok with you or does my opinion somehow count for less or is the subject of harsher scrutiny because I haven't been a member here long?
Sorry but I'm struggling to see why you singled me out when my summary seemed similar to others here.