Casinomax : withdrawal Issue?

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
So anyone else having issues withdrawing from Casinomax. I have messaged Karolina a few times Zero response. They approved my withdrawal on the 24th. Its now July 1st and still nothing. I get checks in the mail faster than that. According to their website only takes 4 days. Should have posted last week and im getting all quiet on the casinomax homefront.

THat in addition to the cashier screwing up the withdrawal in the first place. Lowering the withdrawal amount then putting the amount back into my online account to play with rather than withdrawl I am still /facepalming on that one.
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
Heads up,
I have answers, Casinomax is having "processor issues" I have downloaded their answer, just working on removing my account details before posting up the chat. ALso, Karolina is ok, according to the rep she just had to take some personal time off.

casinomaxchat.png
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Was it a BTC wd or a check? I would understand if it was a check but BTC shouldnt be an issue. If places like Extreme and Brango can do it instantly the rest of the lot should follow suit. I refuse to play at any other RTG. I like my shit instant. LOL
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
Heads up,
I have answers, Casinomax is having "processor issues" I have downloaded their answer, just working on removing my account details before posting up the chat. ALso, Karolina is ok, according to the rep she just had to take some personal time off.

View attachment 110770
Can you please fill those 4 empty spots on your windows background with some thumbnails....please?
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
Was it a BTC wd or a check? I would understand if it was a check but BTC shouldnt be an issue. If places like Extreme and Brango can do it instantly the rest of the lot should follow suit. I refuse to play at any other RTG. I like my shit instant. LOL

Wire transfer. So should have been same day. I called bullshit (respectfully) and told them to continue to follow up
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
Well apparently directly messaging customer service moved mountains (not to mention I informed the cashier and rep im a member on here and have zero issues posting up status and updates good and bad. Wire transfer posted today with a note from my bank (was pushed through on other end) LOL.....Well I have to give it to the rep, they fixed whatever the issue was.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... I informed the cashier and rep im a member on here and have zero issues posting up status and updates good and bad. ...

Just a friendly reminder to all of the Forum Rules applicable here:
1.17 – Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don’t try to instill fear in a casino operation by threatening to post bad reviews or roguing them. ...

The point is that it's one thing to mention that you're on Casinomeister but quite another to use that membership to coerce a casino to do what you want. Former is no problem, latter is big problem.

I'm not saying dreamguardian1 fell afoul of the Rules, just reminding everyone that discretion is required.
 
Last edited:

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
So anyone else having issues withdrawing from Casinomax. I have messaged Karolina a few times Zero response. They approved my withdrawal on the 24th. Its now July 1st and still nothing. I get checks in the mail faster than that. According to their website only takes 4 days. Should have posted last week and im getting all quiet on the casinomax homefront.

THat in addition to the cashier screwing up the withdrawal in the first place. Lowering the withdrawal amount then putting the amount back into my online account to play with rather than withdrawl I am still /facepalming on that one.

Hi dreamguardian1,

I do apologize for the late reply. I was away and just catching up now. It looks like the pay out should be in your bank account now. I also PM you some details in regards to the amount approved.

Kind Regards,
Karolina
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Wire transfer. So should have been same day. I called bullshit (respectfully) and told them to continue to follow up

they always seem to have processor issues. They also double charge on deposits a lot. Be careful and monitor your deposits. it took them several months to refund my duplicate charges. I have had it happen roughly 20 times.
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
they always seem to have processor issues. They also double charge on deposits a lot. Be careful and monitor your deposits. it took them several months to refund my duplicate charges. I have had it happen roughly 20 times.
Ya I noticed that a few times they usually drop off when that happens
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
Hi dreamguardian1,

I do apologize for the late reply. I was away and just catching up now. It looks like the pay out should be in your bank account now. I also PM you some details in regards to the amount approved.

Kind Regards,
Karolina

HI Karolina,

Sorry playing catchup but ya you and i been in messages I consider the issue resolved. With the exception of the rep that i spoke with who tried to blame you for the issue then changed course when I called him on it and blamed it on processor lol. In my head im like "Pick one already" ahha
 

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