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Casinomax doc review again?

Discussion in 'Online Casinos' started by pokerdan, May 21, 2018.

    May 21, 2018
  1. pokerdan

    pokerdan Senior Member PABaccred

    Occupation:
    poker player
    Location:
    LA
    I sent all my CC docs into casinomax months ago and have been depositing and withdrawaling without hassle for months. All of the sudden they are asking for my CC docs again.

    I sent them again and now they say it will take a few days to review them. Last time it took 5 minutes. Why is there a two day review now? Are they just stalling my withdrawal? Never had any issues before. Very strange
     
  2. May 21, 2018
  3. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    They could be doing a mass cc review. You and everyone else.
     
  4. May 21, 2018
  5. pinnit2014

    pinnit2014 Meister Minion MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Or lost them....:rolleyes:
     
  6. May 21, 2018
  7. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Karolina-CasinoMax likes this.
  8. May 21, 2018
  9. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi pokerdan,

    I’m unable to check your account at the moment however if we asked for Card copy more likely you used a new card we do not have on file yet.
    Customer support always advise that verification may take up to 48h as a guide line. Usually any KYC documents are reviewed by next business day from receiving.

    Please let me check your account tomorrow morning and I’ll get back to you ASAP.

    By any means we are not trying or stalling any pay outs.

    Kind Regards,
    Karolina
     
    NeverLucky likes this.
  10. May 22, 2018
  11. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi pokerdan,

    As promised ... checked your account and seems as we were missing 3 Card copies. I can confirm that those were approved and added to your KYC across the board. I can also confirm that your pay out request is authorised at 27h waiting time and will be send out in next 1-2h.

    Kind Regards,
    Karolina
     
    Borgie and Betreels Casino like this.
  12. May 22, 2018
  13. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    All documents are stored safely and securely.

    Kind Regards,
    Karolina
     
    pinnit2014 likes this.
  14. May 22, 2018
  15. pokerdan

    pokerdan Senior Member PABaccred

    Occupation:
    poker player
    Location:
    LA
    Hello
    Karolina,

    Thanks for all your help :) glad it’s all taken care of. I think you guys never asked for them before so I assumed I had already sent them in. Got my payout in about 24 hours and already in my coinbase wallet! Thanks so much!! I am happy I made you guys my new home for RTG.

    Cheers
     
  16. May 23, 2018
  17. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi pokerdan,

    I'm glad you are happy and all went smoothly at the end. As always if you need anything you know where to find me ;)

    Kind Regards,
    Karolina
     

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