Casinomax doc review again?

pokerdan

Experienced Member
PABaccred
I sent all my CC docs into casinomax months ago and have been depositing and withdrawaling without hassle for months. All of the sudden they are asking for my CC docs again.

I sent them again and now they say it will take a few days to review them. Last time it took 5 minutes. Why is there a two day review now? Are they just stalling my withdrawal? Never had any issues before. Very strange
 

bebo67

Meister Member
PABnonaccred
MM
I sent all my CC docs into casinomax months ago and have been depositing and withdrawaling without hassle for months. All of the sudden they are asking for my CC docs again.

I sent them again and now they say it will take a few days to review them. Last time it took 5 minutes. Why is there a two day review now? Are they just stalling my withdrawal? Never had any issues before. Very strange
They could be doing a mass cc review. You and everyone else.
 

Karolina-CasinoMax

Accredited Casino Representative
I sent all my CC docs into casinomax months ago and have been depositing and withdrawaling without hassle for months. All of the sudden they are asking for my CC docs again.

I sent them again and now they say it will take a few days to review them. Last time it took 5 minutes. Why is there a two day review now? Are they just stalling my withdrawal? Never had any issues before. Very strange
Hi pokerdan,

I’m unable to check your account at the moment however if we asked for Card copy more likely you used a new card we do not have on file yet.
Customer support always advise that verification may take up to 48h as a guide line. Usually any KYC documents are reviewed by next business day from receiving.

Please let me check your account tomorrow morning and I’ll get back to you ASAP.

By any means we are not trying or stalling any pay outs.

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
I sent all my CC docs into casinomax months ago and have been depositing and withdrawaling without hassle for months. All of the sudden they are asking for my CC docs again.

I sent them again and now they say it will take a few days to review them. Last time it took 5 minutes. Why is there a two day review now? Are they just stalling my withdrawal? Never had any issues before. Very strange
Hi pokerdan,

As promised ... checked your account and seems as we were missing 3 Card copies. I can confirm that those were approved and added to your KYC across the board. I can also confirm that your pay out request is authorised at 27h waiting time and will be send out in next 1-2h.

Kind Regards,
Karolina
 

pokerdan

Experienced Member
PABaccred
Hello
Karolina,

Thanks for all your help :) glad it’s all taken care of. I think you guys never asked for them before so I assumed I had already sent them in. Got my payout in about 24 hours and already in my coinbase wallet! Thanks so much!! I am happy I made you guys my new home for RTG.

Cheers
 

Karolina-CasinoMax

Accredited Casino Representative
Hello
Karolina,

Thanks for all your help :) glad it’s all taken care of. I think you guys never asked for them before so I assumed I had already sent them in. Got my payout in about 24 hours and already in my coinbase wallet! Thanks so much!! I am happy I made you guys my new home for RTG.

Cheers
Hi pokerdan,

I'm glad you are happy and all went smoothly at the end. As always if you need anything you know where to find me ;)

Kind Regards,
Karolina
 
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