CasinoMax - deposits

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
I just tried to make a deposit of $40 USD and it kept on declining my Visa for some unknown reason.
The exact same thing happened at CWC last and they advised me to use Skrill and Skrill charged me a $30 fee to make the transaction.
It seems to me CasinoMax has the exact same payment processing structure as CWC and for some people Visa just doesn't work on it.
 

Mosse

Full Member
PABnononaccred
Joined
Jul 12, 2010
Location
finnlandia
I just tried to make a deposit of $40 USD and it kept on declining my Visa for some unknown reason.
The exact same thing happened at CWC last and they advised me to use Skrill and Skrill charged me a $30 fee to make the transaction.
It seems to me CasinoMax has the exact same payment processing structure as CWC and for some people Visa just doesn't work on it.

Same here. VISA doesnt work at all. Then i only got these tips from the chat guy:

"In the unlikely event that you have issues depositing, here is our top tips for Deposit problems.

1. Enough funds available –make sure there is enough balance on the card to cover the deposit and any additional fees incurred.
2. Try different cards / card types. If your MasterCard keeps being declined, try your Visa card instead
3. Leave 5mins between attempts. Some processors will decline a transaction if there are too many attempts too quickly
4. Try different amounts and avoid round numbers. E.g. instead of $100, try $99.97
5. Watch for popups. Some processors need to launch a new window to enter your Verified by Visa or Secure Code.
6. Keep trying. We have a number of processors and it may take a few attempts to find the one that will work for you. Alternatively contact customer support for assistance."

I have to say that those are the most weird things ive ever heard when had any payment problems ( at least those spots 2, 4 and 6). Shouldnt there be little more professional knowhow when they are dealing with customers money. Hope they can sort these problems asap.

But hey, at least i got 40d freechip for compensation. Thumbs up for that!
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Same here. VISA doesnt work at all. Then i only got these tips from the chat guy:

"In the unlikely event that you have issues depositing, here is our top tips for Deposit problems.

1. Enough funds available –make sure there is enough balance on the card to cover the deposit and any additional fees incurred.
2. Try different cards / card types. If your MasterCard keeps being declined, try your Visa card instead
3. Leave 5mins between attempts. Some processors will decline a transaction if there are too many attempts too quickly
4. Try different amounts and avoid round numbers. E.g. instead of $100, try $99.97
5. Watch for popups. Some processors need to launch a new window to enter your Verified by Visa or Secure Code.
6. Keep trying. We have a number of processors and it may take a few attempts to find the one that will work for you. Alternatively contact customer support for assistance."

I have to say that those are the most weird things ive ever heard when had any payment problems ( at least those spots 2, 4 and 6). Shouldnt there be little more professional knowhow when they are dealing with customers money. Hope they can sort these problems asap.

But hey, at least i got 40d freechip for compensation. Thumbs up for that!


Hi Mosse,

Could you PM me your user name so I can check exactly what has happened with your deposit attempt?

Kind Regards,
Karolina
 

Yellbird

Full Member
PABnonaccred
Joined
Aug 9, 2006
Location
Chicago, IL
I just signed up and had no problem depositing but my PROBLEM is to getting my doc's cleared to to get a cash-out, they want a photo of the back of my credit card, that is asking for trouble, I see no reason for them to have the 3 digit code, any ideas?
 

Yellbird

Full Member
PABnonaccred
Joined
Aug 9, 2006
Location
Chicago, IL
I just signed up and had no problem depositing but my PROBLEM is to getting my doc's cleared to to get a cash-out, they want a photo of the back of my credit card, that is asking for trouble, I see no reason for them to have the 3 digit code, any ideas?

Just talked with the and I can block out the code on the back, good enough for me.
 

stomper83

Newbie member
Joined
Jan 15, 2015
Location
Suomi
Just signed up, after a few attempts to deposit from VISA, I give up. Shouldn't be this complicated.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
After I got my account verified deposit went through with no problems. I think the issue might be with the processor.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
I just signed up and had no problem depositing but my PROBLEM is to getting my doc's cleared to to get a cash-out, they want a photo of the back of my credit card, that is asking for trouble, I see no reason for them to have the 3 digit code, any ideas?

Hi Yellbird,

Could you PM me your user name please? I will make sure the process is as easy as it can be for you. And you can hide the 8 middle digits and CVV on the back of your card.

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Just signed up, after a few attempts to deposit from VISA, I give up. Shouldn't be this complicated.

Hi stomper83,

I'm really sorry about your trouble to make a deposit.

Could you PM me your user name please? I will check the transaction data and see if we can improve the acceptance for you.

Kind Regards,
Karolina
 

malloking

Newbie member
PABinit
Joined
Nov 28, 2017
Location
Deutschland
Deposit impossible

Hello,

I am trying for so many times now to deposit via mastercard and I have the exact same issues as already mentioned:

- random error messages
- told to use odd amounts
- need to wait 10 minutes between trying

I would never ever try one more time, but I have managed to clear the 20$ no deposit bonus and I want that 200$ max cashout from it...

From time to time I am motivated to try again a few times, but the maximum I get is a message telling me the transfer has been pre-authorized and I shall wait for confirmation. Then user support tells me to.....

TRY AGAIN :(
 

cj1990

Experienced Member
PABnonaccred
webby
Joined
Aug 22, 2016
Location
USA
My ability deposit there has been sporadic as well , I use a prepaid Amex , I'm waiting until they have Bitcoin withdrawals enabled for EVERYONE not just a select few . The $200 min cashout requirement has made my experience with them fusturating at best especially when I made wager on my cashback only to find out I couldn't cashout Bitcoin .

With Bitcoin fees so high and my attempts at buying Bitcoin lately using he same bank card I have for years causing my card to be constantly frozen Amex is the only way I can deposit these days .

I think my days of playing online are numbered , it's just been a hassle recently .
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
neteller, skrill , bitcoin

Only option for me to deposit is with bitcoin, and only option to withdraw is with bank wire. What is this about, i mean the casino has been running for many months already, but bitcoin withdrawals are not enabled, and skrill and neteller are still on the coming soon . Why has these options been delayed so badly, i mean i would very much like to play with you guys as you have a good reputation, but almost no deposit and withdrawal options mean hassle.
 

pianoman

Dormant account
Joined
Dec 11, 2008
Location
Sittin Here in Front of the Screen like
Casinomax ...You Too???

... almost no deposit and withdrawal options mean hassle.

Hey Kavaman,
You might remember a couple years ago, you and I shared some priv messages re ours and a fellow members' concerns about a certain casino rip off elsewhere.
Sadly I've seen a bit too much of the same shit lately and on account of stuff like this I'll probably quit now.
You see Casinomax Minimum - my thread from the other day?
Seems a lot of people here have read it but no comment from anyone.
Maybe the image posted was a little unclear, but hey, some messages are worth considering...
Good luck if you're determined to continue down this track.

Probably not much reason for me to even come back to the forum after this.

Best wishes to other victims - one and all ;)
 
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