CasinoMax acting unfairly!!

superlong

Newbie member
Joined
Jun 3, 2020
Location
the West
Hello all, I’m new and this is my first post but I wanted to ask about
a situation I am having with CasinoMax. Last week I won approximately
$2000 and requested a cashout after meeting the rollover requirements.
My withdrawal was declined because they said I broke their $10 max bet
wager while playing with bonuses rule. I immediately contacted their
support and after a number of conversations they sent me the logs of
my play. It seems that after having a balance of over $2000 and with
only $72 rollover remaining, the logs showed I played THREE spins of
$25. This happened because I was playing $10 per spin on Mystic
Dragon and when I returned from the cashier, the number of lines were
automatically changed to 25 from the 10 I was playing (I was aware of
the rule) and I did not notice until I had spun a few times. Because
of this error (mostly due to the way their software works), CasinoMax
does not want to pay me.

I'm looking for some advice and help from this forum. They are now
using these three spins to not pay me claiming max bet breach. First
off, I did not win a single dollar off of the larger bets (-$51 on the
3 spins), and they were by mistake caused by the software. Also, I
think it is extremely and INTENTIONALLY deceptive by them to 1. allow
you to play more than the max bet for a bonus just so they can void
your pay. and 2. make it so the game DEFAULT is $25 so if you open and
spin they can also avoid your pay. This isn't for some giant cashout,
I just casually play for fun, $10 per spin and to lose so
much....finally win once....and have them rudely deny my payout as
well as saying "this decision is final and we will not revisit" seems
like they designed it this way and are purposely trying to void my pay
on a technicality. Any help/advice would be appreciated, thanks!
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
This is the exact reason why they offer bonuses. A negative expected value ammount of money attached to your real money deposit. It’s not evil enough so they create terms to deny winnings and make more profits.
Unless you want to play high variance games allowed in terms with a 200% bonus with 30x wager with max bet protection and no evil terms at all like max cashout or vague bs about switching games, bet ammount and/or anything ridiculous that comes to their mind and make them laugh when someone claim it, never accept a deposit bonus.
I don’t mind the free spins offers or a cashback back bonus with 5x wager. But please, stop claiming dep bonuses with 50x wager...
Just do the math once.
100$ deposit ... 50% bonus with 50x wager
2500$ wagering on a 96% slot will cost on avegrage 100$ So basically you just burned half of your initial cash deposit before even playing and now you are about to get your 2000$ winnings denied because you opened a game that has default settings bet ammount to magically make you breach bonus terms.
Applying this term on 3 lossing spins with 95% wagereing done is absolutely greedy and disgusting . Short therm profits or die I guess. They are doing high fives at the moment since terms... are terms. Says every bad casino manager.
 

FAZI1

Full Member
Joined
Dec 7, 2011
Location
Punta Cana
This is previous similar topic with same issue https://www.casinomeister.com/forums/threads/resolved-please-help-re-casinomax.90486/ ( OP win Jackpot - but main point was same )

" I went to the cashiers to check my rollover and resumed my game on auto-play.
Immediately I noticed my first spin was for $25 not $10. I canceled the auto-play and put it back to $9 a spin, and called the casino. "

So in all RTG casinos ? if player play with bonus and cut lines with big coins - bet level and after few h of playing somwhere in middle beetwen spins number 500 or 2000 player decided just check progress with bonus wagering - close slot - next back to same game (rtg software is set up? to display last played slot after reopen with same coins bet level but with full lines. - and system shoud be set up to show same bet like last played stake.

So its good trap for all customers who play with bonus and cut lines beafore player noticed whats happens - then you are done for broke bonus rulez - " bonus abusing " winnings voided - " this decision is final and we will not revisit "
 
Last edited:

superlong

Newbie member
Joined
Jun 3, 2020
Location
the West
This is previous similar topic with same issue https://www.casinomeister.com/forums/threads/resolved-please-help-re-casinomax.90486/ ( OP win Jackpot - but main point was same )

" I went to the cashiers to check my rollover and resumed my game on auto-play.
Immediately I noticed my first spin was for $25 not $10. I canceled the auto-play and put it back to $9 a spin, and called the casino. "
thanks FAZI for the link, I see that complaint is very similar and was
successfully settled fairly for player. Do you think Karolina can weigh in on this one as well? I won no money on the over spins which were clearly an error at the end and it was only 3 spins after checking the rollover. I don't see why I should not be
paid as well.
 

superlong

Newbie member
Joined
Jun 3, 2020
Location
the West
This is the exact reason why they offer bonuses. A negative expected value ammount of money attached to your real money deposit. It’s not evil enough so they create terms to deny winnings and make more profits.
Unless you want to play high variance games allowed in terms with a 200% bonus with 30x wager with max bet protection and no evil terms at all like max cashout or vague bs about switching games, bet ammount and/or anything ridiculous that comes to their mind and make them laugh when someone claim it, never accept a deposit bonus.
I don’t mind the free spins offers or a cashback back bonus with 5x wager. But please, stop claiming dep bonuses with 50x wager...
Just do the math once.
100$ deposit ... 50% bonus with 50x wager
2500$ wagering on a 96% slot will cost on avegrage 100$ So basically you just burned half of your initial cash deposit before even playing and now you are about to get your 2000$ winnings denied because you opened a game that has default settings bet ammount to magically make you breach bonus terms.
Applying this term on 3 lossing spins with 95% wagereing done is absolutely greedy and disgusting . Short therm profits or die I guess. They are doing high fives at the moment since terms... are terms. Says every bad casino manager.
Thanks for the support. I think when they review again there is a
chance they will pay me or settle in some fair manner. Also thanks so
much for the analysis, I didn't quite think of it that way, I just
thought I was getting extra money to play with.
 

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