Feedback CasinoMax accepts multi currency NOW

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Hi All,

I just wanted to let everyone know that new players signing up to CasinoMax can now select to play in USD, AUD and CAD straight from the sign up form.

We took all your feedback on board and we understand that currency conversion is not ideal therefore our Canadian and Australian friends can play in their own currency now.

If you don't have account yet you can simply sign up and choose currency you want to play in. If you already have an account and want to change the currency please contact our fantastic customer support and they can guide you through the process.

As usual if any questions or problems please send me PM.

Good Monday to all!

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Excellent Karolina. Are there any CM exclusive sign-up offers as well?

Hi Jasminebed,

At the moment offers are same for all however I'm sure I. The future we can create more specific ones.

Kind Regards,
Karolina
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
Wow... I never expected an RTG casino to actually support CAD currency for the games. This is a great step in the right direction. Once you guys have Ecopayz support all ready to use for deposits / withdrawals... I will be considering trying out the casino. ( After I use the freechip first! ).

Good job, Karolina
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
This is very surprising to read indeed. I have never heard of an RTG casino doing this and I think its a very good move for you guys. Well done. I tend to stay away from rtg because if I use my credit card and deposit $200 it kind of hurts to get a bill and it shows like $280. Those damn currencies.

Now the only thing left to do is get rid of the sticky bonus.

You guys are well on your way to taking over the RTG industry in my opinion. You have all the tools to do so.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Wow... I never expected an RTG casino to actually support CAD currency for the games. This is a great step in the right direction. Once you guys have Ecopayz support all ready to use for deposits / withdrawals... I will be considering trying out the casino. ( After I use the freechip first! ).

Good job, Karolina

Hi Sonict,

Thank you for your feedback.

We are still working on ewallets solutions and I'm hoping those options will be live soon. Unfortunately it takes bit longer than we expected but I can assure everyone that we are in process of integration here.

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
This is very surprising to read indeed. I have never heard of an RTG casino doing this and I think its a very good move for you guys. Well done. I tend to stay away from rtg because if I use my credit card and deposit $200 it kind of hurts to get a bill and it shows like $280. Those damn currencies.

Now the only thing left to do is get rid of the sticky bonus.

You guys are well on your way to taking over the RTG industry in my opinion. You have all the tools to do so.



Hi lockinlove,

Thank you for your feedback.

Could you explain what's your definition of a sticky bonus as it seems this term is used in different meaning by some.

Kind Regards,
Karolina
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
I have also misused the term "sticky bonus" since it does mean a different thing from what you guys are doing with your bonuses. Granted I haven't talked about this in my previous post, I do consider your bonus method to not be one that I enjoy.

For me, it means "Non-withdrawal" bonus which is alright if it was say... a "Parachute type" bonus so you play with your real money first and if you win big and not touched the bonus money, you can cash out and forfeit the bonus amount. I like these ones since it gives you a "second chance" per say.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
I have also misused the term "sticky bonus" since it does mean a different thing from what you guys are doing with your bonuses. Granted I haven't talked about this in my previous post, I do consider your bonus method to not be one that I enjoy.

For me, it means "Non-withdrawal" bonus which is alright if it was say... a "Parachute type" bonus so you play with your real money first and if you win big and not touched the bonus money, you can cash out and forfeit the bonus amount. I like these ones since it gives you a "second chance" per say.

Hi Sonict,

I understand what you are saying. With RTG software is not as easy for system to separate the bonus and win from your real deposit etc. As far as I remember all bonus given was always deducted from any pay out.

If you play with a deposit it's not bad as there is no max cash out anyway so only bonus amount is deducted from the pay out. Little bit different when you claim a free chip which usually comes with max cash out rule but it doesn't involve deposit.

So overall I don't think it's that bad.

Kind Regards,
Karolina
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
OK, a bonus that is removed once wagering is completed is a 'phantom bonus' - it can never be cashed-out, only the conversion money when wagering is done.

A 'sticky bonus' is one which stays in your account deposit after deposit until the wagering is completed usually by cash-only bets. This can be good as you are guaranteed to convert it eventually to withdrawable cash, like Midaur's system.

It can be rogue if applied differently (this used to be a common issue in shit casinos) i.e. all deposits you make whilst wagering hasn't been met immediately convert to bonus funds thus preventing withdrawals of cash.

There you go. Dunover's definition service. :thumbsup:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Popped over to visit today, and had a chance to chat with Helmy.

Think being greeted, but not pushed at all, is a nice touch.

Unfortunately, without Ecopayz, it's pointless for me to deposit as my only withdrawal option is Bank Wire. With you charging $25 US, and my bank charging $14, it's simply too fee intensive to join at this time.

Keep us posted.

Oh, and the 20 free spins over 10 days... I think that could use a little clarification. Is that two spins per day for 10 days, or 20 spins per day for 10 days?
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Popped over to visit today, and had a chance to chat with Helmy.

Think being greeted, but not pushed at all, is a nice touch.

Unfortunately, without Ecopayz, it's pointless for me to deposit as my only withdrawal option is Bank Wire. With you charging $25 US, and my bank charging $14, it's simply too fee intensive to join at this time.

Keep us posted.

Oh, and the 20 free spins over 10 days... I think that could use a little clarification. Is that two spins per day for 10 days, or 20 spins per day for 10 days?

Hi Jasminebed,

I definitely update all when we have any news.

The free spins is 20 free spins for first 10 days after initial deposit. Each day is different game, in order to claim player need to contact customer support.

I hope that the news about additional payment options will be announced soon.

Kind Regards,
Karolina
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
We took all your feedback on board and we understand that currency conversion is not ideal therefore our Canadian and Australian friends can play in their own currency now.

Karolina, multi-currency sounds great!
Has the Visa issue been fixed?
I would like to deposit but with the only real option for me being Skrill, it's not too appealing.
If you can fix the issues, I think you would easily be the best RTG casino on the net. The competition is pretty lame. :/
 

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
Hi Sonict,

I understand what you are saying. With RTG software is not as easy for system to separate the bonus and win from your real deposit etc. As far as I remember all bonus given was always deducted from any pay out.

If you play with a deposit it's not bad as there is no max cash out anyway so only bonus amount is deducted from the pay out. Little bit different when you claim a free chip which usually comes with max cash out rule but it doesn't involve deposit.

So overall I don't think it's that bad.

Kind Regards,
Karolina

Hi Karolina, hope you are well! I've been playing at Uptown Aces and Sloto Cash and I take every bonus I can get my hands on. They never deduct the amount of the bonus, once you make the play through all of the winnings are yours. That's one thing I always disliked, having that bonus amount deducted. I'm a low roller so I like to use bonuses all the time.

Hurry up on that BITCOIN! :)
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Karolina, multi-currency sounds great!
Has the Visa issue been fixed?
I would like to deposit but with the only real option for me being Skrill, it's not too appealing.
If you can fix the issues, I think you would easily be the best RTG casino on the net. The competition is pretty lame. :/

Hi petro,

We are working on a lot of things at the minute, summer holidays is not the best time :mad:

I can assure everyone we will have good things coming soon. And I'll definitely will keep you posted.

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Hi Karolina, hope you are well! I've been playing at Uptown Aces and Sloto Cash and I take every bonus I can get my hands on. They never deduct the amount of the bonus, once you make the play through all of the winnings are yours. That's one thing I always disliked, having that bonus amount deducted. I'm a low roller so I like to use bonuses all the time.

Hurry up on that BITCOIN! :)

HiDeanna,

I'm very good thanks. Hope you are well too.

Thank you for your feedback, we will certainly look at this.

And fingers crossed Bitcoin is another announcement I'll make ;)

Kind Regards,
Karolina
 

jodib71

Full Member
PABnoaccred
Joined
Jul 6, 2015
Location
No Idea
Hi Sonict,

I understand what you are saying. With RTG software is not as easy for system to separate the bonus and win from your real deposit etc. As far as I remember all bonus given was always deducted from any pay out.

If you play with a deposit it's not bad as there is no max cash out anyway so only bonus amount is deducted from the pay out. Little bit different when you claim a free chip which usually comes with max cash out rule but it doesn't involve deposit.

So overall I don't think it's that bad.


Hi Karolina,

I recently opened an account with CasinoMax but was really disappointed to discover that you don't have eWallet set up yet. Had I been aware of this before I opened my account I would have waited.
I am, however, looking forward to this facility being available so I can make my first deposit.

It is great to read you have made transactions in $AU available. I cant think of another RTG Casino that has $AU available.

With regard the bonus amount being deducted from the payout, I give this the thumbs down. I currently play at iNetBet and they don't deduct the bonus amount from the payout with one exception. On Sundays they offer a 200% deposit bonus and they do deduct that bonus amount from the payout.

I have been looking around for a good new RTG Casino to play for a while now. As soon as you have the eWallet facility available I will be changing Casinos as quickly as I can, I am fed up with the terrible service offered where I currently play.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Hi Karolina,

I recently opened an account with CasinoMax but was really disappointed to discover that you don't have eWallet set up yet. Had I been aware of this before I opened my account I would have waited.
I am, however, looking forward to this facility being available so I can make my first deposit.

It is great to read you have made transactions in $AU available. I cant think of another RTG Casino that has $AU available.

With regard the bonus amount being deducted from the payout, I give this the thumbs down. I currently play at iNetBet and they don't deduct the bonus amount from the payout with one exception. On Sundays they offer a 200% deposit bonus and they do deduct that bonus amount from the payout.

I have been looking around for a good new RTG Casino to play for a while now. As soon as you have the eWallet facility available I will be changing Casinos as quickly as I can, I am fed up with the terrible service offered where I currently play.

Hi jodib71,

Thank you for your feedback.

I'm hoping to have ewallets ready to go in few weeks time. I of course update CM community when we have them live.

Kind Regards,
Karolina
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Omg!!! Yes awesome! . But I already signed up waaaaaaa. Need to change my account.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Omg!!! Yes awesome! . But I already signed up waaaaaaa. Need to change my account.

Hi slotmaster,

Don't worry you can sign up again :thumbsup:

Please contact support team and they'll help you to transfer over.

Kind Regards,
Karolina
 
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