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CasinoLuck - Two pending withdrawals from more than 48 hours

Discussion in 'Online Casinos' started by Jhonson90, Jan 2, 2017.

    Jan 2, 2017
  1. Jhonson90

    Jhonson90 Experienced Member MM

    Occupation:
    ppppp
    Location:
    Eurozone
    Hi all , this is the content of today's chat:

    [Linda] Hello Paolo, my name is Linda, how may we assist you today?

    [Paolo] Hello , i have two pending withdrawals from more than 48 hours

    [Paolo] Kindly I need to know if you will be processed today

    [Linda] May I ask for your username please?

    [Paolo] lundberg

    [Linda] your withdrawal is currently pending, it appears to be a neteller issue

    [Linda] have you entered the correct details?

    [Paolo] look at that with the current details I always deposited and withdrawn

    [Paolo] nothing has changed

    [Linda] okay

    [Linda] I have no idea why its still being pending

    [Linda] do you have other accounts maybe?

    [Paolo] no , only one

    [Paolo] Yesterday the problem were public holidays, Neteller today

    [Linda] yes we know

    [Linda] please wait a little bit more, your money should be process soon

    [Paolo] understood , thanks

    I tried to contact Eric yesterday but he did not answer me , I saw that the last visit was on December 26.
    72 hours or more for cashout for a casino that a rating over 9 seem excessive.
    Will update.

    Cheers.
     
  2. Jan 2, 2017
  3. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Ah that sucks . My withdrawal has been 12 hours pending also . Figured it was just slow over the xmas/new year period
     
  4. Jan 2, 2017
  5. Jhonson90

    Jhonson90 Experienced Member MM

    Occupation:
    ppppp
    Location:
    Eurozone
    Even today nothing, Eric told me in private and we'll see if by tomorrow the money comes.

    Cheers.
     
  6. Jan 2, 2017
  7. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Tomorrow (Tuesday) is the first day back for most European countries, so very little has moved at casinos since last Friday. I have six withdrawals pending, the longest since Wednesday (Casino Rewards) and I'm sure there is a bigger backlog than usual.

    I don't think you can complain about the CM score or rep's response when it's a public holiday.
     
  8. Jan 2, 2017
  9. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    I just got mine . Requested maybe 18 hours ago . So they are at least processing them . Hope you get your money today
     
  10. Jan 2, 2017
  11. Jhonson90

    Jhonson90 Experienced Member MM

    Occupation:
    ppppp
    Location:
    Eurozone
    Hello Nicola, the holidays are not the cause of the delay, Casinoluck has no problems dealing cashout within 24 hours even on holidays,
    in my case the delay is due to the size of the two withdrawals totaling 18k obtained with a multiplier very higher than the bet,
    this requires a further check with the software provider , this is what he wrote me Eric , I see how I responded quickly, and not
    I certainly accused.
    I kindly ask you not to attribute to Casinoluck in this case problems not has.
    @SlotGrinder Thanks.

    Cheers.
     
  12. Jan 3, 2017
  13. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Ah yes, sizeable winnings often flag up a check with the software provider. I had this at Ladbrokes with a jackpot win a few years ago.

    Don't worry, Casino Luck and Eric are at the top for customer service so don't worry you'll get your winnings within the next couple of days. Depending what software provider it was, the request should be picked up on Tuesday.
     
  14. Jan 3, 2017
  15. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Can they say to the player "sorry it was an error and you shouldn't actually have won so therefore we will not be paying out " ? What do these checks entail ? Is it to see if the player managed to cheat somehow or to see if the game malfunctioned in some way
     
  16. Jan 3, 2017
  17. Jhonson90

    Jhonson90 Experienced Member MM

    Occupation:
    ppppp
    Location:
    Eurozone
    Hi guys , this morning the money came regularly, thank you Eric and CasinoLuck.
    Cheers.
     
  18. Jan 3, 2017
  19. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    I did ask at the time but Microgaming are very secretive about their software. Their viper software apparently records all your mouse movments as well as collecting various data while you play.
     

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