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Casinoluck and Nextcasino - temporary problem with games

Discussion in 'Casino Complaints - Non-Bonus Issues' started by spoton, Mar 6, 2016.

    Mar 6, 2016
  1. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    If you want to be sure that the games you want to play works stay very clear of Casinoluck and Nextcasino!

    Tried to play the Titans of the suns games at their site 3 weeks ago, and they didn't work properly. This was reported to their rep who promised a proper investigation. They tried giving me a small bonus to make me forget about their terrible service.

    Seems he didn't care to check it out, and the games still don't work. I guess these guys's business style are "grab as much money as you can, don't bother about what you give back".

    So if you want to play games that work I would recommend you guys to play at any other casino than these two.
     
  2. Mar 6, 2016
  3. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    game works fine for me at casinoluck
     
    2 people like this.
  4. Mar 6, 2016
  5. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    same here works fine playing there now
     
  6. Mar 6, 2016
  7. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    next and luck are one the best and top notch casino around ... never had any issues with them ans play there regularly

    undoubtedly the best EM casinos around ....
     
    1 person likes this.
  8. Mar 6, 2016
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I played both and no issues. However, since Canadians are blocked from their NetEnt games, I dont bother anymore
     
  10. Mar 6, 2016
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Are you sure you talking about CL/Next?

    These are the only EM sites i play at because they are really good.

    Had once as well problems but a simple "empty cache and cookies" sorted it.

    - did you do that?
    - did you try different browser
    - did you try different internet connection, e.g. mobile hotspot instead of fixed broadband
    - did you reboot the router?
    - is your browser and flash player up to date?
    - did you reboot the PC?

    One of the above should help.
     
  12. Mar 6, 2016
  13. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    I have played at next casino with no issues. Nice selection of games too!
     
  14. Mar 6, 2016
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Threads like this can attract negativity for the casino which is unfounded and unfair.

    I play at both regularly and apart from the smallest amount of lag once in a blue moon my sessions are smooth and enjoyable (unless I lose :p)

    I think that their games run well and over 4,000 spins last night across various games, problem free!
     
  16. Mar 6, 2016
  17. CasinoLuck_Eric

    CasinoLuck_Eric Official Rep for CasinoLuck - CM Accredited Casino

    Occupation:
    Casino Manager
    Location:
    Europe
    Hi Spoton,

    We are truly sorry that you are having issues with these two games (Titans of the sun) but I do not think a thread like this is fair towards our brands.

    I checked out your feedback regarding these games 3 weeks ago and I have looked into it again now. I have tested the two games on several systems and I have asked all my colleagues to do the same. None of us have been able to recreate the graphical issues you described and it seems many other people on the forum here can't either. It must be isolated to a very few and it could be something affecting only certain system setup combinations (computer, browser, Flash version, etc). I really do not know. I guess we have to investigate further so I have asked tech to deactivate these 2 games for now.

    I have also issued you a refund of your deposit. You are free to withdraw it or play any of the other 900+ games we offer. I hope you can find another game to enjoy until we figure out the Titans games for you! Again, sorry for your troubles.

    p.s. I'd really appreciate a change of thread title since I do not think your general warning to stay away from our brands is fair.

    Best,
    Eric



     
    6 people like this.
  18. Mar 6, 2016
  19. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    I haven't played there recently. That's bad news!
     
    1 person likes this.
  20. Mar 6, 2016
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Thanks Eric for your timely response and respect the way you handled this one.

    FYI, only Bryan or one of the mods can change the thread title. You might want to send him a message to have it done.

    BR
    Harry

    P.S. just sent you a PM regarding a different thing :D
     
  22. Mar 6, 2016
  23. daenyboi

    daenyboi Non-Gambler

    Occupation:
    Painter
    Location:
    Sweden
    I get what your saying, i had some weird game lags and errors with them, but nextcasino for my knowledge is a good casino.!
     
    1 person likes this.
  24. Mar 6, 2016
  25. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    why is it casinos always reward whining bitches. opening poster should be banned not rewarded, the thread title relates to nothing worthy of it, if some games dont load play them elsewhere, but to create this thread with such a ridiculous thread title you deserver nothing imo.
     
    1 person likes this.
  26. Mar 6, 2016
  27. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    I was a bit drunk when posting this 1. In light of seeing your answers and talking to the rep it seems this is something local. This thread can be deleted, or if a mod want to change title of thread.
     
    2 people like this.
  28. Mar 6, 2016
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Never post when drunk:eek:

    Sure one or two members here can attest to that lol :oops:
     
    1 person likes this.
  30. Mar 6, 2016
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This was pretty uncool, and we expect more from our Senior members and those who are members of our Webmeister user group. A little tact can go a long way, and to accuse the casino as "grabbing as much money as they can" is a bit over the top in my opinion.
     
  32. Mar 7, 2016
  33. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    A bit late, and nothing to add that's not already been said, but just wanted to say that i was quite serious @ the Meister Awards, when i said that CasinoLuck and Next, mainly due to Eric, have been two of the most awesome places to play in 2015. They were solid long before that, and indeed not worthy of such a thread title:)

    But spoton may not have been spot on this time, he manned up and admitted drunk sailor spirit, and a clouded judgement because of it:lolup:

    Anyway, these errors that seem to be bugging so many players lately, again, have been, and always will be part of Online Gaming, no doubt. In only the rarest of cases it's something that the operator did wrong. With all those content deals and cooperations being settled, and the resulting migration of Games, Gaming solutions and whatnot, i would expect some more (in Multi Platform Casino's) in the near future too.
     
    1 person likes this.
  34. Mar 7, 2016
  35. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Played at Next this afternoon and not one error or disconnection, PM from Eric prior had said they were 'On the Case'

    Looks like they've sorted it :thumbsup:
     

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