Casinoland One Click Ltd

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Hello everyone.

Yesterday I tried my luck at Casinoland and Royalslots.

I ended up with a pending 2000 withdrawal at Casinoland.

I went to the chat and simply ask if they flush withdrawal. The answer is no. I asked the agent if they can make the reverse option go away on pending withdrawals. The answer is no again.

I tell him that I won't reverse anything but that's a cool option bet365 offered me. I wish him a good day and continued playing on royalslots.

Moments later, tried to connect to see if the dsposit is processed... No buddy!!!

Here starts the fun : your account account is blocked and please contact support

Support can't help... gives me really dumb answers without even reading properly what I say to him. Finally tells me that it's random verification and to wait for an email for unlocking the account.

Please keep in mind that a am 100% verified. I even send them proof of payment after deposits just in case they feel like they want to ask to prevent cases like that.

What I think, The agent I asked about flushing and reversal option thought it would be a good idea to block the account until the withdrawal is complete. At least he could tell me right?

We are 12 hours later, contacted support 10 times, nobody has a clue and I received no emails. What kind of behavior is that? I am an honest customer and I feel like I am treated like the scum of the earth. Is that too much to ask to have knowlegeable chat agents that understands english? It's not my first language either but please ask questions intead of making assumptions and blocking accounts just because. And please do something after that? Don't let the customer wait like that.

Is there a oneclick rep here that can tell me why I was blocked? My royalslots account works perfectly fine by the way. Please teach your chat support a thing or two. You have a sharp looking mobile casino but you are about to break the trust here. Come on...
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Ok they sent me an email saying it was responsible gambling verification. It was clearly the agent that flagged our conversation. I understand the concern and I respect that. But please ask questions of you feel you don't understand the question properly.

Payment approved. Account reoppend. Thanks Jan. Yes.... Jan
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
When I thought about it moments later.. the support agent was very good ans cautious. A casino employee that protecs the player we don't see that often.

Tonight I got completely crushed at n1. Crushed at ladyhammer. And a little crushed at casinocasino.

Hum.. let's try a deposit at casinoland and royalslots.
Best mobile site. Never shows errors, no lag.and the nice blueprint catalog.


So.... it happened again..

First deposit 75$ ... nope

Second deposit 75$....insane mode.. from 1$ bet to...

4$ bet and 8$ bet on legacy of ra

Max bet 20$ for an hour at temple treasure

Screenshot_20190620-162010_Messages.jpg Screenshot_20190620-162031_Messages.jpg

I love this casino.

Sooo hard to get this bonus!!!
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Another nice game. I don't understand the lack of popularity for blueprint's catalog. Just avoid jackpot king. Nice provider!!

Screenshot_20190621-002402_Messages.jpg
 

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