I encourage any OPA members who have had any problems with Casino Extreme or Casino Heat to file an OPA complaint, and to refrain from posting on public message boards, to give the OPA a chance to get involved in this.
Casino Extreme is an OPA member casino, and to be honest the OPA can't go slamming a member casino based on message board postings.
If, in fact, the casino has a policy of denying winnings after wagering has been accepted and conducted, we will do what we can to dissuade them from this practice and get winnings for players.
The OPA put Vegas Strip on the Not Recommended List for this practice.
At this point in time, without OPA member complaints in hand, we cannot open a dialog with the casino. When members take their complaints to the public message boards, it gives the casino an excuse not to pay and it locks them into a defensive stance. This much reduces the chances of the OPA to get a change in casino policy and to recover money for players.
We are also attempting to work with software manufacturers to design their software such that if they are going to screen players, they do it at the registration or deposit stage, so that it is fairly applied.