Casinoextreme

simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
Hi,

I'm another who be frauded by casinoextreme for a small amount of 250$. They close my account with no reason. I've been a customer here since a lot of time, make many deposit up to 1100$..

Now go to live chat too request a withdrawal lol... Woud you like me to close your account @Sasha [email protected] Y/N... one withdrawal per day ok....today came back to withdraw my 250$ and they locked my account.

I've put a dispute with montana oversea but i'm totally sure at 100% that's i've never break any rules...i don't take any bonus to play just attired by the instant withdrawal..

Anyways, they are fraudster ! Hope to see my money came back soon..it's mine ! Not her!!!! Merry X-MAX EXTREME , you can pay your gift with my money !!!

Any other one have similar problem?!
Wait a response of Montana Oversea before pitch a bitch but i hope also Casinomeister can help me on this issue !

Have a nice day
Simon
 

dc9999

Dormant Account
Joined
Nov 20, 2006
Location
the Wild West
Sorry...there is no more Montana Overseas Disputes.....they're officially defunct.....

RTG states that a new group - Hastings BV - will take over the disputes process..you may want to check out their "impressive" website www.hastingsbv.com. What? no dispute link? Well hey, give them a year or two and I'm sure they'll get their act together....:rolleyes:

AGAIN......

RTG continues to look away while casino after casino sticks it to the player!!!!:mad:
 

siriuscirrus

Dormant account
Joined
Dec 2, 2006
Location
USA
Sorry...there is no more Montana Overseas Disputes.....they're officially defunct.....

RTG states that a new group - Hastings BV - will take over the disputes process..you may want to check out their "impressive" website www.hastingsbv.com. What? no dispute link? Well hey, give them a year or two and I'm sure they'll get their act together....:rolleyes:

AGAIN......

RTG continues to look away while casino after casino sticks it to the player!!!!:mad:

I'm setting the over/under at 4 months.
 

blackjackguide

Dormant account
Joined
Jul 17, 2003
Location
USA
That is absolutely ridiculous. I only had to use them for 1 claim. The great old connect to casino :icon_evil . It was about 2 years ago.

Im sure me and the rest of the other people they scammed were in the same boat!
 

simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
again!

Hi again,

Do Casinomeister can help me on this issue?! I'm ready to give to anyone help me a Christmas Gift .. cause this money, was for Christmas gift also..

Have a nice day
Simon
 

simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
no

No,

I tried to contact support...also pitboss but this casino is bad..no response, absolute no explication and no payout ! Hey they don't understand that this money is mine ! Don't have any bonus rattached on them... the customer service is poor... arfff ! They attrack players by "Instant Withdrawal" but, players depose and don't get paid back..wow a truly great Instant Withdrawal !

Please Brian help me, or any other qualified person :confused:

Anyways, i'm discourageous of online gaming.. you're at the mercy of casino...you can't do nothing they are in other country and more Costa Rica laws protect them , check on her website :
You do not have permission to view link Log in or register now.



TEXT ON WEB PAGE :

Consumer Warning

When you use an On-line Casino based in Costa Rica you are playing at your own risk and you are at the mercy of the On-line Casino's good faith to fulfill its representations. Casinos may decide at their own discretion not to pay what you have earned and there is no way you can collect those monies since it is illegal in Costa Rica to collect money based on gambling.

Changing the Costa Rican laws so that people can hold on-line casinos liable if they do not fulfill their responsibilities and representations to their customers is almost culturally impossible due to the Catholic religious beliefs.

Currently, the Costa Rican Congress is discussing a new casino law (Ley de Casinos) to regulate Casinos hosted in Hotels. The law intends to regulate the gambling industry in Costa Rica. Congress is debating whether to ban a few of the current Casino games or to make gambling legal in Costa Rica.
 

SKUNX

Banned User
Joined
Sep 30, 2006
Location
Costa Rica
Suggestion

If I were you I would email them one last time.. and explain to them that these $250 are going to cost them more in the end .

I think they are CROOKS and they should at least respond to your emails , you can count on me to help you fight this shady organization.

Its not about the $$ its about the fu*** principle , these places should be shut down and thats the bottom line. I live in Costa Rica and work here and these joints only give the country and good companies that are estbalished in this country a bad name.
 
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simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
the e-mail.!

Hi there,

Ok now... explain me why you locked my account? Why you refuse to pay me my winning? Wich term & conditions have broken with you?

You know...i'm a normal players like anyone, and when i win...i want to be paid ! It's normal no?!

At the end, you know...this will cost you many more than 250$, by losing new players... by seeing your name on a Casino Problem Forum...you want to do business...but you won't take care of all this you know?

You're in Costa Rica...and don't worry, i don't fight just for me...for all players that been frauded by you. Check in Casinomeister forum talking about you...write casinoextreme in google..you will see your reputation going down?! You're probably happy that Montana overseas dispute is no more...

I'm probably just a young goys for you...and you think "Oh, they can't do nothing about us"... imagine how i'm happy to have never deposited by Credit Card with you...


Please be honest and talk with me... the best thing to resolve any problem is talking, not ignoring... no responding to email!


Hope to get a response soon,
Have a nice day
Simon
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Now why did you write your dispute with the casino here on the forum, and not email the casino? Or did you just put your dispute email here too for everyone to see...?
Seems like every dispute channel at the moment is handling this very poorly. Playtech never did a good job, montana is gone, and i have also been hearing bad things about ecogra, specificly the fact that they are not putting the disputes into public.

-kavaman
 

simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
Hi ,

Yes just want to show the email sent to her... i know ! The internet now going to ... :eek2: The next time...i'm advice that the only place doing play is on Uk licensed.

Anyways,
 

dc9999

Dormant Account
Joined
Nov 20, 2006
Location
the Wild West
At the very least, call or email Hastings BV - the supposed "new" haven for lodging disputes involving RTG licensees. The web address is www.hastingsbv.com

As you'll discover, it's little more than a shell at this juncture, but you have to keep the pressure on if you have any hope of forcing either the casino, RTG, or both, to react.

RTG has been quite "cavalier" recently about avoiding what has become a growing number of casino complaints. The few good operators (49er, inetbet, Geisha Lounge) are still responding to issues in a timely fashion, but the suspect group (too numerous to list, but including Crystal Palace, your very own Casino Extreme, Cirrus, Vegas Lucky etc. etc. etc. etc.) have become even more brazen and non responsive than in previous years. And that's involving customer service track records that were abysmal to begin with!

Not to beat a dead horse, but RTG's unannounced retreat from Montana to Hastings - with NO EXPLANATION RENDERED TO FOLKS WHO HAD ONGOING DISPUTES VIA MONTANA- is an outrage. Strangely though, many longtime posters haven't weighed in on this topic.....which only solidifies the belief many of us share, that Realtime Gaming greases some pockets every now and then...

Again, keep up the pressure,,,,and don't back down - regardless of whatever lame excuses you're bound to hear. These guys aren't invincible, and some very formidable RTG critics are poised to launch an offensive of their own.

Whether it will help you or me (also a victim of RTG licensee monkey business) remains to be seen, but LONG TERM, I feel pretty confident that positive changes will result. :thumbsup:
 

Macgyver

Dormant account
PABnononaccred
Joined
Feb 3, 2004
Location
North Carolina
Not to beat a dead horse, but RTG's unannounced retreat from Montana to Hastings - with NO EXPLANATION RENDERED TO FOLKS WHO HAD ONGOING DISPUTES VIA MONTANA- is an outrage. Strangely though, many longtime posters haven't weighed in on this topic.....which only solidifies the belief many of us share, that Realtime Gaming greases some pockets every now and then...

Not-so-nice little insult in there ... care to elaborate on exactly who on this forum you think is being bribed? :rolleyes: :mad:
 

dc9999

Dormant Account
Joined
Nov 20, 2006
Location
the Wild West
First off, my apologies to any forum members who thought I alluded to "bribing".....My previous post in retrospect, was not worded as succinctly as it should have been. My primary point is that RTG has historically, engaged many people to assist them in promoting their sites (for money...which is an accepted practice)Unfortunately, other than inetbet, 49er, Geisha Lounge and a few others, a large percentage of them are below board.

So...Not necessarily in this forum Mac, but I've seen a number of posters announce the "brand new" RTG outlet (Hastings) as an actual news worthy item - all the while ignoring the fact that Realtime Gaming simply flew the coop with Montana. (see Cipher's earlier comments about this...they're dead on in my mind...)

Hey RTG has many affiliates that make a good buck out of promoting their vast stable of less than stellar licensees. So the only point I'm trying to make is, that many of these folks often times skirt the main issue:

that RTG has ALWAYS been "hands off" in policing their casinos.

For those of you that think they're merely a software provider....that's your opinion, and you're certainly entitled to it.

I and many others though, feel that Realtime Gaming should take a more proactive role and come out from the shadows. And whatever your opinion Mac, you must admit that the Montana exit was poorly handled, and the new Hastings website is pretty much a joke at this juncture.
 
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simon1316

Experienced Member
PABnonaccred
Joined
Dec 1, 2004
Location
Quebec , Canada
Again!

Since more than 2 month,

Always get no respond...and always told me :

Savy> They will review your account and and get back to you with in 48hours.

Savy> I am not athorized to do anything on your account....I will make a note and let them know that I had a chat session with you.

I think i will never see the color of my 250$...and like anyone i've receive a mail from Montana told me that my request will be processed soon but the link to reply no work :(:eek2: :confused:
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
Casino Extreme is not paying me $175 (net winnings only $75). I requested my Cash out in January, and they still havent paid. The CS is terrible, and I have to wait 3-7 days for an e-mail reply. I have sent documents 2-3 times already.

I shot an e-mail to Hastings ([email protected]), unfortunately they seem to offline as it has been confirmed here :what:

Dear Hastings

I have played at Casino Extreme which operaters under RTG license. It has been over a month (original WD in January) since I requested my cash out and it still has not been processed.

I sent all the documents they requested and contact them about 10 times already. Casino Extreme does not respond well to e-mails, about half of my e-mails go unanswered. For any answer I must wait 3-7 days atleast. They still have not paid me and I am very worried about my money.

I would like to consider that playing in a casino under RTG license would be safe, but with these experiences I find it hard to recommend any RTG casinos to anyone. I am hoping that you could help me out in retrieving my winnings.

The total withdrawal was just for $175. My net winnings were only $75, so I do not understand what the real problem is. I have checked Casinomeister forum where issues and problems with e.g. RTG Casinos and Casino Extreme are discussed. It has been confirmed that Casino Extreme is known for its rogue tricks.

My account name: ... Casino: Casino Extreme

Best Regards, ...

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

[email protected]
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
They still haven't paid me. I've sent them 4 e-mails since my last post. Today I got a reply, but a very disappointing one:

Good day Ralph

Thank you for your e-mail and for choosing Casino Extreme
We truly appreciate your comments and your business at Casino Extreme .

Your withdrawal has been denied.

Please note the updated Cashback Rules as of December 5 2006.

Just a reminder that you may request as many CashBacks on as many deposits lost in the past 7 days as you like, however you may only request a 20% CashBack on a deposit made while having no pending or completed withdrawals since the last deposit and a casino balance of less than $1. If your play was on blackjack, you qualify for a 10% cashback. Cashbacks may only be claimed the day after your deposits have been deposited. Play on Pontoon Blackjack, Roulette, Craps, Baccarat Bingo and Sic Bo are excluded from all CashBack promotions.Any withdrawal of winnings made after receiving a CashBack may not exceed 4x the CashBack value.Funds withdrawn from cashback promotions or any other free money promotions in case of being redeposited are not eligible for cashback promotional offers.

For further questions or comments, please email us at
[email protected]

Thank you for choosing Casino Extreme
Sincerely,

Emily

First of all, my first name is NOT even close to Ralph. :eek2: Secondly, I have never used their cash back system. I even played without a bonus, so there shouldnt be any concerns.

There are a few issues. They still haven't paid me (WD request made in January). Secondly they sent me details another player's gaming history at their account. I would be a bit a worried about my own personal info - what if they happen to send any of my personal idetails to other players? Very unprofessional. :eek:
 
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