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Payout Time Correction CasinoEuro (Betsson) - Payout times change

Discussion in 'Accredited Casinos Updates' started by hoff1985, Aug 18, 2015.

    Aug 18, 2015
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey Guys,

    just realized that after a long time a cashout was not paid immediately (usually instant automatic), i've asked chat and was told:

    1. The automatic payout was adjusted. Usually cashouts take now 30 min to 3 hours
    2. If you ask via chat they can push out manually on request

    Not as cool as automatic but 30 min to 3 hours is still better than most others :)

    And when i had that chat i asked for manual processing and the cashout was done immediately by the support agent.
     
  2. Aug 30, 2015
  3. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    That's why i still love them. CasinoEuro, today.

    Emanuel : Hi, my name is Emanuel.
    XXXXXX: Hi there
    XXXXXX: i made a cashout about an hour ago
    XXXXXX: Can you maybe manually approve
    Emanuel: Hi there, Let me have a look for you.
    XXXXXX: Usually they go out instant/automatic to Skrill but this one didn't :)
    XXXXXX: Thanks
    Emanuel: I can see that it didn't but I will fix this for you right away :) just give me a few minutes.
    XXXXXX: Thanks Emanuel!
    Emanuel: You are most welcome, I have now talked with a nice girl that works in the economic department and she is looking at your withdraw as we speak, So it will be approve in a few minutes.
    Do you want to wait here in the chat or just wait for the money to be added? Don't want to steal all your Sundaytime :)
    XXXXXX: Haha all good... I'll wait then for the message from Skrill :) Many thanks Emanuel! Was there a specific reason why it wasn't approved automatically as usual?
    Emanuel: Great:) no specific reason what I can see, Sometimes withdrawals just needs to be approved manually and its nothing with your account or anything. Sometimes that can happen :)
    Emanuel: Your withdraw has now been approved if you are still here :)
    XXXXXX: Excellent
    XXXXXX: Thanks a lot Emanual! Have a good evening! Bye bye
     
    2 people like this.

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