CasinoCruise refused to pay my £1700 winnings after making withdrawal.

[Jory]

By not refunding your deposit when you had excluded from an EM site means that they are breaching the licensing rules of the UKGC - how many times has it been posted when someone has won that the reason the winnings cant be paid is because it states in the UKGC terms that an excluded player must be returned to the position he was in prior to depositing??? So Casino Cruise are feeding you a lot of BS, its not an EM policy its the UKGC terms for issuing a license and I would love to see what the rep has to say about this.

Yes, I find it funny how they use their license as an excuse not to pay winners, but when it comes to refunds then it's all about EM policy.

The rep was aware of my situation because after being told by Live Chat that I could play there while self-excluded at two other casinos using the same license, I contacted him for a second opinion. Like Tirilej says it took a very long time to get an answer even after many reminders. He seemed very hesitant to say anything on the matter and eventually I was simply told that it's "not a good idea" to play there while excluded. My account was still left open though so I had to go back on live chat and explain that my account needs to be closed because I shouldn't be allowed to play here. What a ridiculous situation to find yourself in.

 

[syntynyt]

the last several posts written here are unacceptable for an accredited casino, highlighting the lying part. but upon checking the rep(co-founder) on google it's explainable as to why the OP is not paid to this hour and the casino acts roguish.

i'm not the type that forget the bad, like many did with Betfair case, stopping the no-touch-at-all boycott because of new staff, providers, payouts... with 'past is past' argument. now in or X years from now i will not forget this thread if i ever have the will to sign up at casino cruise.

 

[vorcirion]

What do suggest other than link the UK GC logo to the page that shows the casinos we share the license with? A SE player should ad least want to check this, no?



We don't close the player accounts as we have no way of even knowing that the player is already SE at another casino on the same license. I will get some stats for you from EM - good question.

I don't understand why you have no way of knowing if player is already SE at another casino. You have all his details already when he signs up. Documentation during withdrawal process is just a confirmation to what he told you during signing up. So you should have enough info to know if he has self-excluded or not before any kind of documents...provided that he gave the correct information of course. You have his name...address...birthdate. What else do you require before you KNOW that he has self-excluded? Or you just don't bother checking your SE list before player tries to make a withdrawal?

 

[pmhcfc]

Wow...what a thread

I feel very sorry for the OP, it's another case of a casino setting the rules to please itself. They do whatever they can to put themselves in a 'Heads they win, Tails you lose' scenario.

God knows how many tens of thousands they have raked in from people who are SE from another casino somewhere, knowing full well the depositor will nevr be paid.

Anyway...Power to the People here, I too have closed all my EM accounts, including Casino Cruise.

 

[ugaboga]

I don't understand why you have no way of knowing if player is already SE at another casino. You have all his details already when he signs up. Documentation during withdrawal process is just a confirmation to what he told you during signing up. So you should have enough info to know if he has self-excluded or not before any kind of documents...provided that he gave the correct information of course. You have his name...address...birthdate. What else do you require before you KNOW that he has self-excluded? Or you just don't bother checking your SE list before player tries to make a withdrawal?

Exactly. All EM casinos share the same framework. It would take very little for EM to cross-check new registrations if they've self-excluded at another EM casino and deny their registration.

Like others have said, It is clearly lucrative to accept deposits from people where the casino has zero risk exposure. If they lose, everything continues as normal, if they win - deny their payout for being self excluded at another EM casino.

 

[CasinoCruiseRep]

According to our EM account manager - it works like this at the moment:

1. Initial SE is processed in 24h after a player requested it.
2. After the initial SE (1 above) all accounts will be blocked in 5 days (by EM)
3. The Super ID is in documentation phases meaning that we need to identify unique identifiers for tagging players' accounts. Eg: e-mail. More on this when I am updated.

My comments to the above:

2. Want this period radically shortened and a confirmation that all deposits are returned once the account is blocked.
3. We will discuss this with EM management to get this prioritised

 

[quber]

According to our EM account manager - it works like this at the moment:

1. Initial SE is processed in 24h after a player requested it.
2. After the initial SE (1 above) all accounts will be blocked in 5 days (by EM)
3. The Super ID is in documentation phases meaning that we need to identify unique identifiers for tagging players' accounts. Eg: e-mail. More on this when I am updated.

My comments to the above:

2. Want this period radically shortened and a confirmation that all deposits are returned once the account is blocked.
3. We will discuss this with EM management to get this prioritised

You were saying before that you don't want to mention other casinos within the group on your site, which I can understand.

To add to the above proposals why don't all EM casinos have a standard email sent to all players that do SE, this could state very clearly what EM's policy is on SE and also list all casinos that are in the group and that the player is in effect banned from.

One of the main issues at the moment is the lack of accountability and the lack of information given to the customer even suggesting that a player should know that self exclusion applies to all EM casinos and that the player should be doing internet searches to check his eligibility, a vast proportion of players are blissfully unaware of any of this.

When this Super ID is in place will all players that have had accounts in the past where they never had a chance of being paid get their deposits back?

 

[3jokers]

This is just despicable. That's all I have to say.

 

[asparkes15]

Are you saying that if I am on another EM Casino and I have put £80 into casino cruise, I can claim it back because I was supposed to be banned?

 

[CasinoCruiseRep]

To add to the above proposals why don't all EM casinos have a standard email sent to all players that do SE, this could state very clearly what EM's policy is on SE and also list all casinos that are in the group and that the player is in effect banned from.

Great proposal! Thank you! Yesterday in our directors meeting this whole SE issue was discussed and I believe we now have sufficient attention to get things properly in place. I have just asked for your proposal to be considered as it would be a very effective and should be relatively simple to implement, but let's see.

When this Super ID is in place will all players that have had accounts in the past where they never had a chance of being paid get their deposits back?

I am checking about all deposits being paid back on all SE players and will post once I know what is the current policy and process.

 

[homerbert]

11 pages thread with blaming casino(for good reason, no problem).
1700 pounds original complaint. Hey, casino cruise, do you have a feeling that you did something wrong? What if you not acting like this, and from begin explain everything and pay 1700 to player as it is not his mistake and not his trouble? Now for this 1700 pounds you got 11 pages against you, lot of negative experience. I am myself get only one thing from this thread - i will never play at casino cruise, and will try to stay away from EM(with exception for few casinos like casinoluck and nextcasino).
11 pages and not paying 1700 to play who did not abuser, did not cheat you, did not do anything wrong. 1700 pounds to destroy reputation...Not clever and also not honest.

 

[Tirilej]

Great proposal! Thank you! Yesterday in our directors meeting this whole SE issue was discussed and I believe we now have sufficient attention to get things properly in place. I have just asked for your proposal to be considered as it would be a very effective and should be relatively simple to implement, but let's see.

I am checking about all deposits being paid back on all SE players and will post once I know what is the current policy and process.

Sending an email is not a new suggestion. It has been brought up many times before, but I'm happy you finally listen.
It will solve so many problems. Please hurry

All deposits back will be a huge job for EM but it's the right thing to do. Right now I have no faith in them at all. To keep them I see as stealing.
You could start with Jory who posted in this thread.

I also hope you will change the wording in your rules so that it will be clear to those who read them what they really mean.

 

[spintee]

I am checking about all deposits being paid back on all SE players and will post once I know what is the current policy and process.

I do not think you will have much choice, If going by U.K regs than somebody is going to take this further and they will make you pay all players back, I said this will happen and not only will it cost you and other casino alot of money but also alot of time, I gave fair warning about this, E.M is going to be in a right state of affairs,

11 pages thread with blaming casino(for good reason, no problem).
1700 pounds original complaint. Hey, casino cruise, do you have a feeling that you did something wrong? What if you not acting like this, and from begin explain everything and pay 1700 to player as it is not his mistake and not his trouble? Now for this 1700 pounds you got 11 pages against you, lot of negative experience. I am myself get only one thing from this thread - i will never play at casino cruise, and will try to stay away from EM(with exception for few casinos like casinoluck and nextcasino).
11 pages and not paying 1700 to play who did not abuser, did not cheat you, did not do anything wrong. 1700 pounds to destroy reputation...Not clever and also not honest.

I agree but I belive there holding back for a reason, If pay one person than it did go to a court it will not look good from there side, I blame E.M for this mess but casino's knew the score and should have done there own checks when people signed up and deposited, I belive its there own greed, I certainly would of done checks If owned a casino, As this could turn real bad & can see E.V being sold off very soon, Believe me,

 

[FavoPlayer]

Problem with EM exist many months and many times was discussed on CM already. And seems like EM have now official SCAM scheme, as when it comes to deposits - they accept them, but when comes to withdrawals - they simply not paying because of regulations.

EM should refund all deposits to all affected players, otherwise they will stay rogue for all the times. And all casinos that working under EM licence now are part of this SCAM scheme too and should be not recommended to play. I don't know why CM keeps those casinos as "Accredited Casinos".

And to CasinoCruise:

1. Your account verifications means anything, because if you had stated that customer verified, but then you just closing his account when it comes to withdrawal.
2. I don't know how other CM members look at this, but to me now clear that Mr. Lloyd words don't have "power" too. As he had promised here on CM that customer will be paid and then just took his words back.

Conclusion.

CasinoCruise and other EM casinos should be avoided and not recommended till:
1. EM provide information/report of customers that has been affected by regulations.
2. Process all refunds to affected customers.
3. Implement new instant verification system.

P.S. Sorry for my terrible English.

Probably no one.

I was excluded at both Next and Lucky casino when I joined Casino Cruise and I didn't get my deposit refunded even after asking. They said it's because "I lost" and at the time I had deposited back in March, EMs policy was to not refund deposits of players who were self excluded and lost. Basically I deposited $100 and the best possible outcome was having my deposit refunded only if I managed to reach the withdrawal stage.

They seem to be trying to blame the player for not doing their homework before joining a new casino, but in my case I contacted them directly and told them that I was excluded at two of their casinos, but they said it "should not be a problem".

 

[flyingguy]

Hey guys, just to say firstly I'm not connected with EM in any way shape or form. I registered with jetbull casino a few days ago, not realising they were part of EM, or probably not remembering I'd self excluded from casino cruise. Anyway, to cut a long story short, deposited £100 and withdrew £1100, happy days. The next next day I had a ton of SE emails from casino cruise, jetbull and one other I can't remember, telling me as an excluded player my accounts are closed etc etc, my deposits would be voided and any winnings cancelled. I did a Google search, found this forum and after reading this post expected the worst. Sent EM an email, explained my mistake of joining, and they said they'd get back to me. Got an email later telling me my withdrawal had been released and my account blocked, and I received the money today. So in all honesty, I'm not sure how my circumstance differs from the OP, it actually left me confused because after reading this post I was really gutted and assumed I'd get nothing. I certainly don't disagree with all the other comments, they shouldn't have allowed me to join in the first place and given that all the sites are on the same platform they should have checks in place. I self exclude when I've had a good win so as not to join another casino of the same group and invariably lose what I won elsewhere.

In answer to an earlier question, the betway group did refund my deposits when I joined a site in the group, lost and didn't contact them, they were very helpful. I hope the OP gets his withdrawal on a good will basis from EM.

 

[spintee]

Hey guys, just to say firstly I'm not connected with EM in any way shape or form. I registered with jetbull casino a few days ago, not realising they were part of EM, or probably not remembering I'd self excluded from casino cruise. Anyway, to cut a long story short, deposited £100 and withdrew £1100, happy days. The next next day I had a ton of SE emails from casino cruise, jetbull and one other I can't remember, telling me as an excluded player my accounts are closed etc etc, my deposits would be voided and any winnings cancelled. I did a Google search, found this forum and after reading this post expected the worst. Sent EM an email, explained my mistake of joining, and they said they'd get back to me. Got an email later telling me my withdrawal had been released and my account blocked, and I received the money today. So in all honesty, I'm not sure how my circumstance differs from the OP, it actually left me confused because after reading this post I was really gutted and assumed I'd get nothing. I certainly don't disagree with all the other comments, they shouldn't have allowed me to join in the first place and given that all the sites are on the same platform they should have checks in place. I self exclude when I've had a good win so as not to join another casino of the same group and invariably lose what I won elsewhere.

In answer to an earlier question, the betway group did refund my deposits when I joined a site in the group, lost and didn't contact them, they were very helpful. I hope the OP gets his withdrawal on a good will basis from EM.

Count your lucky stars, Glad you was paid, You see people that do not come to palace like this have not got a clue about all this SE business,

So it looks like they are picking and choosing who to pay? Makes the situation even worse
Any way glad you was paid and I bet you will not make that mistake again

 

[dunover]

So the Casino Cruise rep agrees with the suggestion that was made meaning they (EM) will send a SE e-mail reminding the player not to join other EM sites and provide them with a list. OK, we're getting somewhere, but it's like shutting the stable door after the horse has bolted.

If they are supportive of providing the SE'd player with a list via e-mail, why not have the bloody list on all their sites and prevent most instances of this BS in the first place??

E-mails are deleted, forgotten. FULL terms and information at all the EM casinos is permanent. So why the hell not??

 

[Tirilej]

Whatever I said I take it back.

 

[vinylweatherman]

On our site if you click on the UKGC license logo in our footer you will arrive here:

You do not have permission to view link Log in or register now.

Search for Casino Cruise and you will find EveryMatrix Software Limited > click on that and you will arrive here:

You do not have permission to view link Log in or register now.

You will see the list of white labels there. However, Thrills and Super Lenny now have their own UK GC license. You can check this on the UKGC site and on Super Lenny footer.

Furthermore, our footer clearly says that we are operating under EM license.

We aren't going to start listing other casinos on our site.

I will fix the UK GC logo link to go straight here:

You do not have permission to view link Log in or register now.

Fair enough.

Status: White Label

www.BeanBagSports.com

www.CasinoLuck.com

www.NoxWin.com

www.PlayHippo.com

www.Slotobank.com

www.Superlenny.com

www.casinocruise.com

www.casinofloor.com

www.favourit.com

www.m.casinocruise.com

www.nextcasino.com

You lie with dogs,
You get fleas.

 

[OceanBear]

Casino Cruise blocking account and refusing to pay winnings

Hi all. My first post so apologies if I step on any toes or indeed if I have posted in the wrong place. ! I have had EXACTLY the same issue and for exactly the same amount of winnings £1700 won from one deposit of £150. Took a break from play (does that sound like a problem gambler?) tried to log in, actually to withdraw and set deposit limits, but found my account locked. I eventually received an email saying I had 'self excluded from another site - which they have not specified and so they had closed my account and I would be refunded my deposit. I wrote explaining that if I self excluded from another site this was simply to close account and prevent any inactive fees or bombardments of promotional materials. Their support email stated that complaints should go to Every Matrix. I did this and when I didn't get a reply I went to their live chat. The person refused to talk with me and, basically, cut me off (I have the log if anyone is interested). I sent support at casino cruise another couple of emails and their reply was very brief :-




We hope this email finds you well.

If you have any complaints, please send an email directly to EveryMatrix: complaints@everymatrix.com.

Unfortunately we are unable to make any changes on your account in this case.

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist.

Sincerely,


Hardly! I am very upset that this is going on. Like the original post, I accept when I lose but it seems more than unfair that funds wonfair and square should be withheld.

Here is the log of Every Matrix.


21:49 Your Question: I would like to know what is being done with regards my complaint
21:49 Please wait, an operator will be with you shortly.
21:50 Gabriel Popoiu: Hello! How can I help you ?
21:50 You are now chatting with Gabriel Popoiu - OddsMatrix Support
21:50 auldsuzie@gmail.com: I made a complaint because casino cruise blocked my account and refuse to pay out my winnings. I would like to know how this is progressing please
21:51 Gabriel Popoiu: you will have to get this info from their support
21:51 Gabriel Popoiu: as you do not have any relation with EveryMatrix
21:51 auldsuzie@gmail.com: But they told me to contact you. They say it is because I excluded from another casino under your group
21:52 Gabriel Popoiu: They shouldn't have advised you in this way
21:52 auldsuzie@gmail.com: two things. There was no way of me knowing what other sites are in every matrix group and also I self excluded not because of a 'problem' with gambling but simply to close account
21:52 auldsuzie@gmail.com: so what does this site do?
21:53 Gabriel Popoiu: if the self exclusion was made before you played with them
21:54 Gabriel Popoiu: from what i know the you will receive your deposit, not really aware as you reached the sports section
21:55 auldsuzie@gmail.com: They have not told me what 'other' site they are referring to. I deposited £150 and won £1700. At which point they blocked my account. This can't be right
21:55 Gabriel Popoiu: So for further details please contact the casino on which you are registered, and once they receive any update from us
21:55 Gabriel Popoiu: then surely you will be notified
21:56 Gabriel Popoiu: and you had indeed self excluded from other websites
21:56 Gabriel Popoiu: have
21:56 auldsuzie@gmail.com: Does every matrix manage casino cruise?
21:56 Gabriel Popoiu: Yes
21:56 auldsuzie@gmail.com: I have closed other accounts by self exclusion because I did not like the sites not because of a problem
21:57 auldsuzie@gmail.com: So surely you have jurisdiction on whether they should pay me my winnings and not simply refund initial deposit
21:58 Gabriel Popoiu: When this case will be solved you will receive an answer from them, not us
21:58 Gabriel Popoiu: you have no relation with us EveryMatrix
21:58 Gabriel Popoiu: so for further questions please contact them
21:58 Gabriel Popoiu: i will close the chat now
21:59 auldsuzie@gmail.com: But you are their complaints department. I have logged a complaint that they say they will not pay my winnings if £1700
21:59 Gabriel Popoiu: have a pleasant evening
21:59 Gabriel Popoiu: yes but our clients make complaints
21:59 auldsuzie@gmail.com: I am a client am I not? Please help me understand this
22:01 Gabriel Popoiu: You are a client of Casino Cruise
22:02 Gabriel Popoiu: I wish you a pleasant weekend and evening
22:02 auldsuzie@gmail.com: I forwarded an email to you which clearly states from this that I should contact you if I have a complaint
22:02 auldsuzie@gmail.com: Why do you refuse to even talk with me?
22:03 Gabriel Popoiu: we are not allowed to talk to our clients users
22:03 Gabriel Popoiu: you have agreed with their T&C
22:03 Gabriel Popoiu: you have no agreement with us
22:03 Gabriel Popoiu: have a pleasant evening
22:03 Gabriel Popoiu: Bye
22:03 Gabriel Popoiu has left the conversation. Click here to leave a message.


One last thing Casinomeister, will this be seen by EveryMatrix rep and or Casino Cruise rep? Not sure how to do that. Thanks for your patience.

 

[Mouche12]

Well, players are only sent from pillar to post - Casino Cruise refers the player to EM; EM claims that they cannot have contact with the casino's clients. What a terrible mess. You may want to PAB, wishing you the best of luck.

 

[spintee]

Thats total bullcrap, First trying to flog you of by saying you hit the sport department Than saying they have no control speak to the casino ? Than telling you to have a good evening ? How on earth can any body enjoy there self when there just been riped 1700 big ones,

Its a complete joke, Something needs to be done about all this SE business sharpish, I must admit I personally do not SE but I no what can happen but alot of people do not, & you explained very well that you have no problem but wanted to close so no more barrage of emails etc,

I wish you luck and please keep us updated

Hi all. My first post so apologies if I step on any toes or indeed if I have posted in the wrong place. ! I have had EXACTLY the same issue and for exactly the same amount of winnings £1700 won from one deposit of £150. Took a break from play (does that sound like a problem gambler?) tried to log in, actually to withdraw and set deposit limits, but found my account locked. I eventually received an email saying I had 'self excluded from another site - which they have not specified and so they had closed my account and I would be refunded my deposit. I wrote explaining that if I self excluded from another site this was simply to close account and prevent any inactive fees or bombardments of promotional materials. Their support email stated that complaints should go to Every Matrix. I did this and when I didn't get a reply I went to their live chat. The person refused to talk with me and, basically, cut me off (I have the log if anyone is interested). I sent support at casino cruise another couple of emails and their reply was very brief :-




We hope this email finds you well.

If you have any complaints, please send an email directly to EveryMatrix: complaints@everymatrix.com.

Unfortunately we are unable to make any changes on your account in this case.

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist.

Sincerely,


Hardly! I am very upset that this is going on. Like the original post, I accept when I lose but it seems more than unfair that funds wonfair and square should be withheld.

Here is the log of Every Matrix.


21:49 Your Question: I would like to know what is being done with regards my complaint
21:49 Please wait, an operator will be with you shortly.
21:50 Gabriel Popoiu: Hello! How can I help you ?
21:50 You are now chatting with Gabriel Popoiu - OddsMatrix Support
21:50 auldsuzie@gmail.com: I made a complaint because casino cruise blocked my account and refuse to pay out my winnings. I would like to know how this is progressing please
21:51 Gabriel Popoiu: you will have to get this info from their support
21:51 Gabriel Popoiu: as you do not have any relation with EveryMatrix
21:51 auldsuzie@gmail.com: But they told me to contact you. They say it is because I excluded from another casino under your group
21:52 Gabriel Popoiu: They shouldn't have advised you in this way
21:52 auldsuzie@gmail.com: two things. There was no way of me knowing what other sites are in every matrix group and also I self excluded not because of a 'problem' with gambling but simply to close account
21:52 auldsuzie@gmail.com: so what does this site do?
21:53 Gabriel Popoiu: if the self exclusion was made before you played with them
21:54 Gabriel Popoiu: from what i know the you will receive your deposit, not really aware as you reached the sports section
21:55 auldsuzie@gmail.com: They have not told me what 'other' site they are referring to. I deposited £150 and won £1700. At which point they blocked my account. This can't be right
21:55 Gabriel Popoiu: So for further details please contact the casino on which you are registered, and once they receive any update from us
21:55 Gabriel Popoiu: then surely you will be notified
21:56 Gabriel Popoiu: and you had indeed self excluded from other websites
21:56 Gabriel Popoiu: have
21:56 auldsuzie@gmail.com: Does every matrix manage casino cruise?
21:56 Gabriel Popoiu: Yes
21:56 auldsuzie@gmail.com: I have closed other accounts by self exclusion because I did not like the sites not because of a problem
21:57 auldsuzie@gmail.com: So surely you have jurisdiction on whether they should pay me my winnings and not simply refund initial deposit
21:58 Gabriel Popoiu: When this case will be solved you will receive an answer from them, not us
21:58 Gabriel Popoiu: you have no relation with us EveryMatrix
21:58 Gabriel Popoiu: so for further questions please contact them
21:58 Gabriel Popoiu: i will close the chat now
21:59 auldsuzie@gmail.com: But you are their complaints department. I have logged a complaint that they say they will not pay my winnings if £1700
21:59 Gabriel Popoiu: have a pleasant evening
21:59 Gabriel Popoiu: yes but our clients make complaints
21:59 auldsuzie@gmail.com: I am a client am I not? Please help me understand this
22:01 Gabriel Popoiu: You are a client of Casino Cruise
22:02 Gabriel Popoiu: I wish you a pleasant weekend and evening
22:02 auldsuzie@gmail.com: I forwarded an email to you which clearly states from this that I should contact you if I have a complaint
22:02 auldsuzie@gmail.com: Why do you refuse to even talk with me?
22:03 Gabriel Popoiu: we are not allowed to talk to our clients users
22:03 Gabriel Popoiu: you have agreed with their T&C
22:03 Gabriel Popoiu: you have no agreement with us
22:03 Gabriel Popoiu: have a pleasant evening
22:03 Gabriel Popoiu: Bye
22:03 Gabriel Popoiu has left the conversation. Click here to leave a message.


One last thing Casinomeister, will this be seen by EveryMatrix rep and or Casino Cruise rep? Not sure how to do that. Thanks for your patience.

 

[dunover]

It's clear that this issue is widespread and affecting players negatively. I do think it's time that terms for accreditation here require that the EM sites or others that use this type of FU to winning players, are forced to disclose openly in their terms which other sites can affect their players' bonuses or withdrawals if SE'd.

This is a totally avoidable scenario - that is what's so frustrating here.

Ideally an EM-sourced data system will prevent sign-ups at one EM site if SE'd at another, but in the absence of this and until in place there MUST be some covering information in the T&Cs.

And can any CM member add to this thread who LOST at a new EM site and is SE'd at another a true version of event whereby they were e-mailed later and refunded deposits on the basis that they wouldn't have been paid had they won??

 

[OceanBear]

Doing the right thing?

Hi Mark,

You should receive your win.

I will take care of this personally.

Let's exchange contact details via PM and take it from there.

Best wishes,
Lloyd

Will you take care of my issue personally? I haven't even had an automated reply from my last email to casinoCruise support. I run a small business and do so successfully because I always put my customers first and any issues are dealt with without hesitation or argument. That is why I have a successful business and a growing business. I am not trying to cheat the system nor am I being unreasonable. I simply would like what is owing to me. I'm sure if CasinoCruise did the same they would reap longer term benefits. Forums like Casinomeister do hold weight with gamers. Don't you realise that good practices and favourable comments bring you more customers? Failure to address these complaints and failure to allow players to draw their winnings for what, I feel sure, adds up to a relatively small amount of revenue, loses Casino Cruise far far more in returning and new customers.

 

[spintee]

Will you take care of my issue personally? I haven't even had an automated reply from my last email to casinoCruise support. I run a small business and do so successfully because I always put my customers first and any issues are dealt with without hesitation or argument. That is why I have a successful business and a growing business. I am not trying to cheat the system nor am I being unreasonable. I simply would like what is owing to me. I'm sure if CasinoCruise did the same they would reap longer term benefits. Forums like Casinomeister do hold weight with gamers. Don't you realise that good practices and favourable comments bring you more customers? Failure to address these complaints and failure to allow players to draw their winnings for what, I feel sure, adds up to a relatively small amount of revenue, loses Casino Cruise far far more in returning and new customers.

casino's work of a diffrent ball game, Glad that your business is going strong but when talking about casino its a complete different game, They not care less, I admit there is some bloddy good reps kicking about and casino that pay, but there is many that will not,

Customers always come first in my book, I sell alot on ebay but sometimes I been out on the lash (drink) I always mail them to let them no I busy but not to panic, Many of times I refund some money back to keep them sweet, Even if I am out of pocket which is the norm now days with there fees and postage price a post office