Bogus Complaint CasinoCruise neteller trap

[vinylweatherman]

Perhaps it would be easier just not to accept Neteller and Skrill as deposit options, then there would be no need to worry about trying to find a way to prevent players falling into a trap, nor would players need to worry because they would be FORCED to use an alternative method of deposit if they wanted to play at the casino.

Given that casinos use bonuses as a marketing tool, they should accept that the majority of their customers will be taking them. Neteller therefore only caters to the small minority of players who don't take bonuses, so for the sake of the majority forcing this minority to use cards is the moral thing to do, and will not be much of a dent in a casino that is targeting players who use cards.

Since a recent EU directive, card fees have been capped at a low level, far lower than the kinds of fees Neteller are used to charging, and which are not affected by this EU directive. Casinos who charge 2.5% for card deposits are not paying 2.5% to the card issuer any longer, the EU directive put a stop to that.

Previously, casinos would try to push players AWAY from using cards because of the high fees, in fact, the online casino industry itself created Neteller specifically to process gambling transactions and nothing else, and also to be offshore so that the US banks could not get in the way of the transactions. It's not the same Neteller we have now, but it still has the primary purpose of supporting online gambling transactions and acting as a storage wallet for players.

It seems that casinos want to kill off their own creation and have us all using our bank cards. This may be fine now, but it puts the industry at the mercy of the banks, who are increasingly regarding gambling purchases as "high risk" because they are the ones holding the bad debt when a gambler gets out of his depth and loses the money and can't pay off the card bill.

 

[SpinUk]

I as under the impression that the reason Neteller and Skrill are discouraged for bonuses to avoid synndicates targeting bonuses collectively, and sharing/pooling the money more easily, rather than the cost side of things.

 

[vinylweatherman]

I as under the impression that the reason Neteller and Skrill are discouraged for bonuses to avoid synndicates targeting bonuses collectively, and sharing/pooling the money more easily, rather than the cost side of things.

Not merely discouraged though, blanket banned as though ALL players using it are equally guilty. It's also done in a way that often catches the regular player out because it's not something they even expect to be an issue, for them a deposit is the same regardless of where it comes from, and casinos DO offer an astonishing variety in order to ensure that no player should have to turn away because they have no means to give their money to the casino.

Neteller don't see this as a problem, if they did they would be doing something about it as unlike other deposit methods, Neteller is a creation of the online casino industry itself, set up specifically to process transactions for casino, poker, and sports sites. Neteller isn't going to constantly block "gambling transactions" like the banks often do because they are "out of the ordinary", "high risk", "not the normal pattern of spending their automated anti fraud algorithms expect" etc. Neteller don't do mortgages either, so are not going to block you from getting a mortgage to buy a family home because you took the welcome bonus at some casino last month.

If syndicates are STILL using Neteller, then clearly the current strategies employed are not deterring them, but they are screwing over the average player who is not aware such things are an issue.

If the strategies were hurting syndicates, they would simply switch to other means, like using their banks. Casinos would then have to blanket ban both Neteller users and bank users from bonuses, which will leave very few players eligible.

The answer is simple, get rid of "loss leader" welcome bonuses that can so easily be beaten, and make ALL bonuses at least neutral, so that APs and syndicates can't make a steady profit on them. For the ordinary player, the really good offers should be given when they have played for a while and shown the casino how good they are, how honest they are, and some clue as to what motivates their play.

 

[Jasminebed]

I as under the impression that the reason Neteller and Skrill are discouraged for bonuses to avoid synndicates targeting bonuses collectively, and sharing/pooling the money more easily, rather than the cost side of things.

AFAIK, Neteller and Skrill will share info about P2P transfers with casinos, so if they begin to suspect this is the case, they can obtain this information. I know when I first read about stuff like this I worried a little, as I've sent and received a few gifts with Skrill when it was still available to us. I know that other members sometimes use those methods to share the wealth with a contest for members too.

Throwing out the baby with the bathwater IMO.

Banks and credit card companies have more stringent personal data rules, they are not going to say if someone received a bank wire from another account. I have seen a handful of requests over the years asking players for info on how deposits were funded however.

She no longer lives here, and she was not an online player, but I had a tenant that paid her rent by bank transfer. All it ever showed was "bank transfer", no account number or anything. Perhaps had I inquired further, they would have said where, but not that many random people drop money in my account. I receive a few email money transfers, again, while when I pick it up I know where it comes from, when it hits my account it just says "email money transfer". Usually a loan to my kid or a personal friend. Foreign transactions I pay a fee for like VideoSlots do show up as such though. And my OLG payments show up as from them, as would the source of any other direct deposit like an income tax refund or paycheck.

I'm pretty sure that AP's spend more time reading Terms and Conditions than the average punter, and I think most of us "veteran" players spend more time than the average joe and especially newbies.

 

[vinylweatherman]

AFAIK, Neteller and Skrill will share info about P2P transfers with casinos, so if they begin to suspect this is the case, they can obtain this information. I know when I first read about stuff like this I worried a little, as I've sent and received a few gifts with Skrill when it was still available to us. I know that other members sometimes use those methods to share the wealth with a contest for members too.

Throwing out the baby with the bathwater IMO.

Banks and credit card companies have more stringent personal data rules, they are not going to say if someone received a bank wire from another account. I have seen a handful of requests over the years asking players for info on how deposits were funded however.

She no longer lives here, and she was not an online player, but I had a tenant that paid her rent by bank transfer. All it ever showed was "bank transfer", no account number or anything. Perhaps had I inquired further, they would have said where, but not that many random people drop money in my account. I receive a few email money transfers, again, while when I pick it up I know where it comes from, when it hits my account it just says "email money transfer". Usually a loan to my kid or a personal friend. Foreign transactions I pay a fee for like VideoSlots do show up as such though. And my OLG payments show up as from them, as would the source of any other direct deposit like an income tax refund or paycheck.

I'm pretty sure that AP's spend more time reading Terms and Conditions than the average punter, and I think most of us "veteran" players spend more time than the average joe and especially newbies.

One rep said this is not the case, so maybe there has been a change of policy on this from Neteller. However, banks have never shared such information, and with banks it's much easier to explain away that bung from another syndicate member as your wages, rent from a tenant, repayment of a family loan, etc. It's also just as quick and easy now to shunt money around a syndicate through the banks as it is through Neteller, but for some reason casino reps say syndicates just aren't using banks, so they only see this as a "Neteller problem". Of course, it might just mean that syndicates haven't yet been busted when using instant bank transfers. The idea that you can operate more easily with Neteller no longer applies because if anything, Neteller is now even more anal over KYC and "source of wealth" than my bank! Neteller also do strict KYC, passport, driving licence, utility bill, etc so it's just as hard to operate a Neteller account with a stolen ID as it is a bank account.

In any case, why would a player need to be part of a syndicate if they can use a credit card to access money they don't yet have in order to blitz bonuses? Why WOULD they be part of a syndicate and have a cut taken from their winnings when they can use credit cards to access the money needed and keep 100% of anything they make.

The only way being a syndicate member is going to help is if you don't know how to advantage play and you don't have access to credit - you then need someone to hold your hand and tell you how to play each bonus and to supply the money for doing it. For it to be such a big problem, there must be many people willing to do this, people who don't realise that there is a whole wealth of bonus advantage play strategy guidance on the internet, and for free, and with a bit of research they can AP for themselves and keep everything.

 

[spintee]

I see a pattern with every matrix, First it was the self exclude rubbish, Taking peoples hard earned money than not paying winnings, Yet not returning and previous deposited funds,

Once this was out in the open and most likely the UKCG got a wiff of it they now seem to be on the same trick but with deposit bonus using E wallets,

I do hope that now CC is moving on than they can finally build up a good reputation again which they most likely deserve, Like JonM said at first they was great,

And if my memory serves me right I am pretty sure me and JonM did have a talk about the site a long time back with out thoughts,

Going back looking at some of them previous complaints do not read a good story,

 

[marbul1943]

casinocruise issues

So I deposited 131 euro with neteller, and recived a 50% bonus. I manged to win up to 1100 euro. I make a withdraw, it takes about a week to get my docs, checked, and when I fianally get them approved, they confiscated my winnings due to have recived bonus with neteller dposit.
Its stated in the bonus terms, that deposits with neteller and skrill, are not elligble for bonus. And I should have checked it out more thorough.

My question is, Why do you give the bonus, to people who use neteller and skrill,? Every other places I have played on, you don`t recive the bonus. Is it just to trap players?

This casino also used 1 week to confirm my docs, then it was something wrong, with the utillity bill, wich all other casinos, has approved, probably around 30 casinos. Then I have to wait 4 more days to get them approved, and then 1 hour later, I got the email that my winnings has been confiscated. How can a casino use 1 week to check id verificaion. Its a disgrace I think.

I even tried to caontact the casinocruise rep to speed up my verification process, he didn`t even answer.

Shitty casino, that I wonder why is under the accredited list of casinos.

This casino has got many extra checking when you ask for a withdrawal.
I registered and then sent my docs to be verified and accepted. They lasted a week.
When they verified them I depòsited with my neteller account. I deposit slip you have got bonus offering and it is ticked by default. So , you must mark a no bonus option , I recomend it

After playing some time they sent 2 payments.

Last week, they blocked my account with more than 5000 euros , they said I used a dupplicate account.

It is imposible with their multiple securoty check.

I am now trying to cash it out.

I have played in other online MGA casinos, Casinocruise was one of the worst

Any comment, welcome

 

[marbul1943]

casinocruise issues

I don't play at Casino Cruise anymore and never felt that they gave one toss for their players. If you made a deposit and made wagering then they ought to pay you even if you used Neteller. If they don't allow bonuses with Neteller then they need to prevent you from getting the bonuses when you do. Honestly with the way Casino Cruise runs things I am amazed that they are still in business.

I believe, they use their "term and condition" in their favour to blocked any player which wins too much

I have got 2 incidents with them

regards

marcos

 

[maxd]

... I have got 2 incidents with them ...

@ marbul1943 : I strongly recommend that you (re) read our Posting Rules and the PAB FAQ.

Between your cross-posting and your posting about CC which you have an active PAB on you are likely to ruin your PAB and get banned for repeatedly cross-posting, not to mention the BS about resurrecting old threads to press your agenda against the various casinos you have issues with.

Be smart, know the site's rules and you'll have no problems. Continue as you have been and you're likely to get the boot.