ATTN: Casino Rep CasinoCasino Withdrawal Questionable Malfunction

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
So this is not the first time this has happened to me at CasinoCasino, made a withdrawal, was in pending for about a day, I reversed and doubled my withdrawal to approx 3k, I go to process a new w/d and the page that you inout the amount and your password just stays, timer circle never goes away and it wont go to the processed page.

I speak with live chat and they give me the old clear your cache, cookies and stuff, so I do to no avail, I try 3 different browsers and mobile, does nothing.

Very questionable......
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
So this is not the first time this has happened to me at CasinoCasino, made a withdrawal, was in pending for about a day, I reversed and doubled my withdrawal to approx 3k, I go to process a new w/d and the page that you inout the amount and your password just stays, timer circle never goes away and it wont go to the processed page.

I speak with live chat and they give me the old clear your cache, cookies and stuff, so I do to no avail, I try 3 different browsers and mobile, does nothing.

Very questionable......
my one WD experience with CasinoCasino was for 1k - support was completely clueless for help (another member had a similar-ish experience but I'd thought perhaps they sorted the issues.
I spunked my 1k - congrats on doubling yours up; hope it gets sorted
Jan's in often though he did say today
' I won't be much online tomorrow, so keep that in mind when I'm not replying !

Kr. Jan'
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
my one WD experience with CasinoCasino was for 1k - support was completely clueless for help (another member had a similar-ish experience but I'd thought perhaps they sorted the issues.
I spunked my 1k - congrats on doubling yours up; hope it gets sorted
Jan's in often though he did say today
' I won't be much online tomorrow, so keep that in mind when I'm not replying !

Kr. Jan'

I have barely played at this casino in the last couple years because of this happening, I can assure that will now continue when this is over, some things you can question and others are not questionable, not being able to withdrawal is one of them, awfully funny that C/S couldn't manually process a w/d.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I have barely played at this casino in the last couple years because of this happening, I can assure that will now continue when this is over, some things you can question and others are not questionable, not being able to withdrawal is one of them, awfully funny that C/S couldn't manually process a w/d.
Mine was as simple as 'what numbers go in which fields'
But Jan's pretty active so I'm sure he'll help and take advice/comments on board so be sure to pm (and keep members apprised)
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
I noticed this thread earlier and hoped it wouldn't happen to me and... I am in the same boat now. I don't play here often, but most of the time, I don't have any issues in doing withdrawals... Until now! GRRRRRRR! Hopefully, the site will return to normal soon.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I noticed this thread earlier and hoped it wouldn't happen to me and... I am in the same boat now. I don't play here often, but most of the time, I don't have any issues in doing withdrawals... Until now! GRRRRRRR! Hopefully, the site will return to normal soon.

As terrible as its sounds I am glad I am not alone.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
So this is not the first time this has happened to me at CasinoCasino, made a withdrawal, was in pending for about a day, I reversed and doubled my withdrawal to approx 3k, I go to process a new w/d and the page that you inout the amount and your password just stays, timer circle never goes away and it wont go to the processed page.

I speak with live chat and they give me the old clear your cache, cookies and stuff, so I do to no avail, I try 3 different browsers and mobile, does nothing.

Very questionable......

Just the day im traveling, did you contact support and is your account fully verified? Drop me your username by pm and withdrawal will be done. Ill have a look at the problem in 1 hour
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Just the day im traveling, did you contact support and is your account fully verified? Drop me your username by pm and withdrawal will be done. Ill have a look at the problem in 1 hour
just a off topic question, is it a bank holiday where you are today?
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
just a off topic question, is it a bank holiday where you are today?

Just became godfather, so had to visit the little kid in Holland :)

I think i located the account of topic starter and put in the full balance as a withdrawal, coordinating now with payments team the withdrawal goes through.

Kr. Jan
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Just became godfather, so had to visit the little kid in Holland :)

I think i located the account of topic starter and put in the full balance as a withdrawal, coordinating now with payments team the withdrawal goes through.

Kr. Jan

Congrats :)

I asked support a question and they told me they couldn't answer because it is a bank holiday there today (understandable if it is as it wasn't a normal question).
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Thanks mate!

Ah maybe because the person who can answer the question accordingly took the public holiday!

As I know everything related to L&L, you can always drop me a PM :)

Kr. Jan

@me_and_ed withdrawal is processed, let me know if you have any further questions! Fix regarding the issue is on its way, need about another 30 minutes.

Sorry for the hassle and inconvenience!

Kr. Jan
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Thanks mate!

Ah maybe because the person who can answer the question accordingly took the public holiday!

As I know everything related to L&L, you can always drop me a PM :)

Kr. Jan

@me_and_ed withdrawal is processed, let me know if you have any further questions! Fix regarding the issue is on its way, need about another 30 minutes.

Sorry for the hassle and inconvenience!

Kr. Jan

Thank you, enjoy the family time, when you are fully back please PM me so I know what the issue is, would go a long way to restoring any lost confidence.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Should I withdraw via bank withdrawal or e transfer? I am a little uncomfortable with 4 figures withdraw going in the hands of a processor that is impossible to reach if there is a problem... and the form to make a withdraw via bank transfer to a canadian bank is weird.... what should I do? Maybe the L&L Jan can help me?
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Always nice to make a withdrawal. Etransfer should be without any fees, a bank wire usually has an incoming foreign wire fee, and sometimes a fee from an intermeditary bank/processor as well. If I end up paying more than $15 for a wire, I never go back and play again. Let us know how long things take to receive.

Any kind of contest is always good with me, but maybe Jan could help sponsor something with a free spin on DOA or DOA2, and have a screenshot contest for the best win. Usual rules re: postings and length of CM membership. I know I don't have a CasinoCasino account, but a great withdrawal method for Canadians always gets my attention.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Well... Jan is working hard for me... the interac withdraw... i never received any sms ... or email... he contacted interac to let them know....

I just made a 2nd withdraw via bank transfer.... we will see lol....
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Still nothing from the interac withdraw... anyone can help? Jan told me I was suppose to receive a sms.... not
 
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