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Bonus Complaint Casinoadrenaline voided £5k

Discussion in 'Casino Complaints - Bonus Issues' started by Joakim777, Mar 31, 2015.

    Mar 31, 2015
  1. Joakim777

    Joakim777 Dormant account

    Occupation:
    Stevedore
    Location:
    Sweden
    Hey guys, so I made a deposit at casinoadrenaline and got a 100% bonus, and I played through the wagering requirements with ease! So later on I had three waiting withdrawals at £1k each. Next day my winnings had not been processed so I rollbacked one of my withdrawals to try to win more, and so I did, the only problem is I made some high bets since I thought I didn't have any bonus, and now the casino is claiming that the bonus is active until all winnings are withdrawn, so they voided all winnings due to irregular play! I was chocked since this is the first casino I've ever encountered where the bonus is not removed automatically once wagering requirements are met!

    So this is just a heads up, don't make the same misstake I did, or better yet, stay away from them!
     
  2. Mar 31, 2015
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They would have been happy with your play had you LOST that reversal. Casinos take so long to pay BECAUSE they want players to reverse and hopefully lose their winnings back. Players have to resist the lure and hold steady until the money is paid out. This prevents many of these nasty surprises. If the casinos find this increases their overheads, then tough, they started the pedantry game, and players have learned that they have to play along with complete disregard to common sense else the casino uses a players' action as an excuse for non payment.

    There are many casinos where this game has to be played, even though it means sitting for days on a withdrawal that the casino is rather hoping you would reverse and lose.

    If enough players resisted the temptation, casinos would be losing vast amounts of potential revenue as players who win take regular "time outs" from play after submitting their withdrawals. Casinos would then have to start paying out faster so that they don't have to wait so long for the next deposit.

    Having a few favoured casinos means that players don't have to take time out from playing, they just have to move to another venue after winning enough to make it worth withdrawing. The one thing that is even worse for a casino than a player who takes a few days off after a withdrawal is a player who plays at the competition whilst waiting.
     
    1 person likes this.
  4. Mar 31, 2015
  5. me_and_ed

    me_and_ed Meister Minion CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I don't understand, if the funds were parked for w/d and all requirements for rollover were met how can the bonus possibly be active?
     
  6. Mar 31, 2015
  7. Joakim777

    Joakim777 Dormant account

    Occupation:
    Stevedore
    Location:
    Sweden
    Yeah that's what I'm wondering too, but they keep saying that I had to withdraw all my winnings to cancel the bonus, and then make another deposit before I could play with higher stakes. :confused:
     
  8. Mar 31, 2015
  9. Joakim777

    Joakim777 Dormant account

    Occupation:
    Stevedore
    Location:
    Sweden
    I know that's why they're taking so long, but I never thought the welcome bonus would come back to haunt me just becuase a rollback! :mad:

    But from now on I'll stick to my trusted favourites so this won't happen again! I just wanted to warn you guys! :thumbsup:
     
  10. Mar 31, 2015
  11. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    2 people like this.
  12. Apr 3, 2015
  13. AnnaTS

    AnnaTS Experienced Member MM

    Occupation:
    N/A
    Location:
    England
    I don't know this casino but all casinos i play at you can't withdraw bonus until all wagering requirements have been met then once they are it turns into cash which means it's cashable hence no longer a bonus i don't know how any casino can still use the bonus terms once any bonus turns into cash as it's no longer a bonus seems this casino doesn't want to pay and should be avoided by others i hope you get this sorted.

    Anna
     
  14. Apr 3, 2015
  15. Birdy84

    Birdy84 Experienced Member MM PABnonaccred

    Occupation:
    carer
    Location:
    United Kingdom
    hmm i noticed this casino, something about it didn't sit right with me. If you met the wr before playing bets higher than in the bonus t & c's then the funds were cash not bonus so the bonus rules do not apply. So yes if you didnt break any of the terms pre meeting the wr that all sounds very dodgy to me.
     
  16. Apr 3, 2015
  17. philderby1

    philderby1 Full Member

    Occupation:
    factory worker
    Location:
    derby
    My advice is to start playing at mr green, they process withdrawals within one hour.

    I was a keen player at 32red until they stopped the manual flushing and began the 24 hour pending period. I lost hundreds reversing withdrawals there.

    Its Mr green all day for me now.
     
  18. Apr 3, 2015
  19. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    These guys stole my money too. Although I had "only" lost 160 euro or so over there. No better than this Fenix Casino from the same group.

    It's obvious you have completed your rollover, but they don't care. If it wasn't this they would "invent" some other rule to void your winnings. You can stiill PAB I guess.
     
  20. Apr 9, 2015
  21. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Have 200$ + 100$ pending WD's from this guys...
    Damn, i am worry about it now :(
     
  22. Apr 10, 2015
  23. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    My money received. Verification took only two hours. Not fastest payments, but it is still fast and headache free. I am happy, because was scared after saw this thread.
     
    2 people like this.
  24. May 14, 2015
  25. qucci

    qucci Dormant account PABnoaccred

    Occupation:
    student
    Location:
    Finland
    They also stole my 400€.

    I played all three first deposit bonuses. And lost all. My balance was zero. Then I asked from livechat when will I get my freespins. The support then was friendly and gave those 3 x 50 spins to me. And again at this point before I played those spins my balance was zero. So earlier bonuses had been removed. Atleast those should have been.

    I played those spins and happen to won some. Continued playing and after some time my balance was over 30€ put a 20€ to withdraw. And continued playing and after some more time my balance was over 400€ . Made another withdraw request for that 400€.
    Next day I got e-mail that my withdraw had been cancelled and my latest deposit of 20€ had been returned to my account. Because eventhough those freespins had no wagering requirement there was still a max bet for the money won 25% and no minimum max bet at all. My bet was 3€ at highest.
    So what other casino you know that has such a shady terms. I get

    Do not play here. There are plenty of trustworthy casinos in the industry. No need to support these kind of scammers.
     
  26. May 14, 2015
  27. osulle

    osulle mmawardeeIV CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    This casino and the others in the group should be on fast track to Rogue town or Not Recommended. I have never heard so many BS reasons why withdrawals get voided. I feel bad for all the players that have been ripped off.
     
  28. May 14, 2015
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Theres a couple in the group including hello which we have been told has nothing to do with the others & just running from the same engine, I am 99.9% sure fenix / vegasberry are connected in more than running from the same operator, There is a rep on here for for hello but there is not much he can do except probs report it,

    The rep stated they have nothing to do with any of them, exept we are clients of Myeg NV and use Flavidus Limited to process payments.

    I personally not had a problem with hello casino low withdraws have always been small, Agreed that at least 2 now probably 3 should be in the pit
     
  30. May 20, 2015
  31. slottymcslot

    slottymcslot Experienced Member PABaccred2

    Occupation:
    I work
    Location:
    UK
    I have had good experiences with Hello casino and I signed up after seeing the,m talking about in this forum. Fenix I used to play but has gone downhill FAST, so I wouldn't touch anyone else in this group with a bargepole unless you see decent reviews on here. Clearly you need to PAB and/or go to Curacao board
     
  32. May 22, 2015
  33. cnichas

    cnichas Experienced Member MM PABnoaccred

    Occupation:
    Self Employed,
    Location:
    Johannesburg
    Nothing worse than reversal time

    Hi, I actually opened an account there recently but before depositing I always like to get the kyc out of the way, I prefer to play at casinos with super fast withdrawals as I'm terrible at roll backing my withdrawals, anyway I've sent the docs through 3 times its been 5 days since I opened the account age still not verified, and after hearing your story I think I'll rather close the account..
    Stick to casinos that payout in max 12 hours that's my number 1 rule now
    Thx for the Info bud :)
     
    1 person likes this.
  34. Sep 25, 2015
  35. madmantrue

    madmantrue Dormant account

    Occupation:
    gambling
    Location:
    finland
    This casino is one place i will never play enymore. I try 3 deposits. Nothing works here. They dont even speak you via livechat or enything. Today they say me that i got friday spins soon :). Now that soon has taked 8hours.
    I have heard only bad things happened this casino :).
     

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