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WARNING Casino770: no pay, no reasons given

Discussion in 'Casinomeister Warnings' started by maxd, Mar 10, 2010.

    Mar 10, 2010
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Player came to us with a complaint dating back to last year. A €2400 withdrawal was held up and the player was told "your file is currently pending by our Financial Department and you will receive updates as soon as possible." That was the last they ever heard in spite of many attempts to contact the casino.

    Player submitted a PAB but we received nothing in reply, not even an acknowledgment of the emails sent.

    Warning: Casino770 is withholding withdrawals without explanation and refusing to respond to player complaints. Avoid this casino.
     
    Last edited: Jul 21, 2011
  2. Mar 11, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    In all fairness I must report that the player in this case was paid less than 24 hours after this Warning was posted. Good for the player and proper of the casino to do so but it shouldn't have taken a public warning against the casino to prompt them into action. For the time being the Warning stands.
     
    3 people like this.
  4. Jun 24, 2011
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Update: things have not improved with Casino770 and may well be deteriorating significantly.

    Over the past couple months we've had three or four new PABs come in regarding these guys, both Casino770.com and Casino770.co.uk. Some of these have gone completely unanswered while others are either very recent or require input from the complainants before we can proceed.

    The point is that the issues keep coming in and there's no change in the casino's non-responsive position. Players beware.
     
    6 people like this.
  6. Jul 6, 2011
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  8. Nov 18, 2011
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Warning status changed to "Under Review" per the updates on the Rogue Pit listing from Bryan (here):
     
  10. May 9, 2012
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    And now flipping this back to a full Warning. :rolleyes:

    In spite of their promises to deal with player issues responsibly the casino continues to stall and delay on every issue presented to them. Most casinos respond to PAB issues within days. The Casino 770 rep is perpetually "waiting to hear" from departments within the casino and is unable to respond to even the most basic requests for weeks or even months. "Waiting to hear" from a department within your own casino should be a matter of hours, maybe a day or two at most. The fact that it repeatedly takes a ridiculous length of time to get the simplest response means one thing: there is a serious lack of will to do what is required to deal with player issues.

    To make matters worse the confiscations of player winnings for dodgy or unexplained reasons continues as before, no visible change from the casino's previous MO. Even a casual search of our forums reveals that there are serious and ongoing problems with this casino.

    If a casino wants to clean up its act then that's great, we all benefit from it doing so. However if it only want to appear as if something is being done when in fact things continue on as bad or even worse than ever then that casino is either functionally crippled from within or is simply being deceptive. Either way players need to be warned off.

    Warning: As before, we must advise players to avoid this casino.

    FWIW I believe this casino is connected to a number of other "770" properties through Chicoutimi Management Limited and Mandarin Gaming NV. Those other properties include: Bingo770, Bet770, Poker770, VIP Casino770, Live 770, and Casino770 Mobile. Most of these are licensed in Malta though a couple are, or were, in Curacao/Netherlands Antilles.



    UPDATE: Casino770 has since re-branded, it is now known as NetBet (not the same casino as iNetBet).
     
    Last edited: Oct 28, 2013
    9 people like this.

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