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CASINO-WELL IS STEALING MY DEPOSIT MONEY

Discussion in 'Casino Complaints - Non-Bonus Issues' started by newplayer, Jan 12, 2007.

    Jan 12, 2007
  1. newplayer

    newplayer Dormant account

    Occupation:
    Student
    Location:
    Louisiana
    I made a deposit of $100 at casino-well.com. That was 3 weeks ago. I haven't been able to contact them. I tried their live chat, but no one answered. I emailed them 3 times, but haven't gotten a single reply. I tried to call them, but their phone was out of service. So I made a withdrawal on dec 23. Needless to say, I haven't gotten my money back yet. I tried to get neteller to intervene. But casino-well wouldn't even answer neteller's email. Now I try to access their website to see if there is anything I can do. Guess what? Their website is out of service. It gives me an error page. It's been out of service for 5 days now. Is there anything that I can do? I know it's only $100, but that's a lot of money to me. Should I PAB. I've already made 1 PAB. Can I make another one? Any help is appreciated.
     
  2. Jan 12, 2007
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Since you used Neteller, and I'm assuming it came out of your checking account, I would file a complaint of fraud with your bank against that transaction. I had a similar situation a couple of years ago, and my bank stopped the payment immediately, and started an investigation.

    In my situation, the funds that were under investigation were made available immediately, and after 45 days of non-response from the casino in question, the case was closed.

    edit: I would definitely let Neteller know what you are doing, so they do not charge you any NSF or returned check fees.

    edit2: Since you've filed a PAB previously, you can't file another one; unless it's against an accredited casino.
     
  4. Jan 12, 2007
  5. newplayer

    newplayer Dormant account

    Occupation:
    Student
    Location:
    Louisiana
    Thanks for your reply, but I don't think I can do that. While I did originally use my bank account to fund neteller, the $100 came from the credit that I have at neteller. It won't show up as a bank transaction. So do you think I can still do it?
     
  6. Jan 12, 2007
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Hmmmm, if you already had the funds in your Neteller account, I think you're stuck with them to resolve the issue.
     
  8. Jan 13, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Neteller

    Makes one wonder why Neteller let them have a merchant account in the first place (or keep the one they have) - they really seem to come down on players who breach Neteller rules, and ban certain countries etc, but I have seen many rogue casinos have no problem continuing to accept Neteller transactions whatever they get up to.
     

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