CASINO-WELL IS STEALING MY DEPOSIT MONEY

newplayer

Dormant account
Joined
Dec 28, 2006
Location
Louisiana
I made a deposit of $100 at casino-well.com. That was 3 weeks ago. I haven't been able to contact them. I tried their live chat, but no one answered. I emailed them 3 times, but haven't gotten a single reply. I tried to call them, but their phone was out of service. So I made a withdrawal on dec 23. Needless to say, I haven't gotten my money back yet. I tried to get neteller to intervene. But casino-well wouldn't even answer neteller's email. Now I try to access their website to see if there is anything I can do. Guess what? Their website is out of service. It gives me an error page. It's been out of service for 5 days now. Is there anything that I can do? I know it's only $100, but that's a lot of money to me. Should I PAB. I've already made 1 PAB. Can I make another one? Any help is appreciated.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I made a deposit of $100 at casino-well.com. That was 3 weeks ago. I haven't been able to contact them. I tried their live chat, but no one answered. I emailed them 3 times, but haven't gotten a single reply. I tried to call them, but their phone was out of service. So I made a withdrawal on dec 23. Needless to say, I haven't gotten my money back yet. I tried to get neteller to intervene. But casino-well wouldn't even answer neteller's email. Now I try to access their website to see if there is anything I can do. Guess what? Their website is out of service. It gives me an error page. It's been out of service for 5 days now. Is there anything that I can do? I know it's only $100, but that's a lot of money to me. Should I PAB. I've already made 1 PAB. Can I make another one? Any help is appreciated.

Since you used Neteller, and I'm assuming it came out of your checking account, I would file a complaint of fraud with your bank against that transaction. I had a similar situation a couple of years ago, and my bank stopped the payment immediately, and started an investigation.

In my situation, the funds that were under investigation were made available immediately, and after 45 days of non-response from the casino in question, the case was closed.

edit: I would definitely let Neteller know what you are doing, so they do not charge you any NSF or returned check fees.

edit2: Since you've filed a PAB previously, you can't file another one; unless it's against an accredited casino.
 

newplayer

Dormant account
Joined
Dec 28, 2006
Location
Louisiana
Since you used Neteller, and I'm assuming it came out of your checking account, I would file a complaint of fraud with your bank against that transaction. I had a similar situation a couple of years ago, and my bank stopped the payment immediately, and started an investigation.

In my situation, the funds that were under investigation were made available immediately, and after 45 days of non-response from the casino in question, the case was closed.

edit: I would definitely let Neteller know what you are doing, so they do not charge you any NSF or returned check fees.

edit2: Since you've filed a PAB previously, you can't file another one; unless it's against an accredited casino.

Thanks for your reply, but I don't think I can do that. While I did originally use my bank account to fund neteller, the $100 came from the credit that I have at neteller. It won't show up as a bank transaction. So do you think I can still do it?
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Thanks for your reply, but I don't think I can do that. While I did originally use my bank account to fund neteller, the $100 came from the credit that I have at neteller. It won't show up as a bank transaction. So do you think I can still do it?

Hmmmm, if you already had the funds in your Neteller account, I think you're stuck with them to resolve the issue.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Neteller

Hmmmm, if you already had the funds in your Neteller account, I think you're stuck with them to resolve the issue.

Makes one wonder why Neteller let them have a merchant account in the first place (or keep the one they have) - they really seem to come down on players who breach Neteller rules, and ban certain countries etc, but I have seen many rogue casinos have no problem continuing to accept Neteller transactions whatever they get up to.
 
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