Since a few weeks I play at Casino Tropez trying their Premium French Roulette and I am disappointed. The operators (Perch among others) frequently interrupt me via the instant chat. I have complained for this at
I have deposited a small amount of money (25 euro). This morning my cash balance was 58.21 euro. I play everyday a few sessions. After I have won 30 à 50 eurocent, I stop the session. When I play, I always take a slip of paper and a pen to take notes of the results and the size of the bet.
This morning I have played and won (according to my notes) 50 eurocents. However, according to the cashbalance I had won only 15 eurocent.
This afternoon I played again. The results were: +10; -10 -20 +30; -10 +20; -10 -20 +30. So, my winnings were at that moment 20 eurocent. However according to the cashbalance I still had won nothing!!
I checked my history and according to this history was my last bet not 30 but 10 instead! This was manifestly not correct.
I contacted the support, but they evaded the issue, asking me for the "gamecode" saying only that they will investigate the problem and send me an e-mail. But several hours later I still have no e-mail.
Have you any idea operators can manipulate software in such a way?
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. However, Playtech did NOT reply! Do they agree with such practices?!I have deposited a small amount of money (25 euro). This morning my cash balance was 58.21 euro. I play everyday a few sessions. After I have won 30 à 50 eurocent, I stop the session. When I play, I always take a slip of paper and a pen to take notes of the results and the size of the bet.
This morning I have played and won (according to my notes) 50 eurocents. However, according to the cashbalance I had won only 15 eurocent.
This afternoon I played again. The results were: +10; -10 -20 +30; -10 +20; -10 -20 +30. So, my winnings were at that moment 20 eurocent. However according to the cashbalance I still had won nothing!!
I checked my history and according to this history was my last bet not 30 but 10 instead! This was manifestly not correct.
I contacted the support, but they evaded the issue, asking me for the "gamecode" saying only that they will investigate the problem and send me an e-mail. But several hours later I still have no e-mail.
Have you any idea operators can manipulate software in such a way?