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Casino Complaint Casino Tropez

Discussion in 'Casino Complaints - Non-Bonus Issues' started by resus42, Nov 26, 2008.

    Nov 26, 2008
  1. resus42

    resus42 Dormant account

    Occupation:
    Direct Search (Recruiting)
    Location:
    D 55118 Mainz
    stay away from Casino Tropez, they do not pay out winnings!
    They use all dirty tricks, not answering emails, they did not receive documents, they received documents but cant read them, as a result:

    you will never get your payout, so: STAY AWAY!!
     
    Last edited: Nov 26, 2008
  2. Nov 26, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I suggest you try our Pitch a Bitch service: see the Pitch-A-Bitch FAQ for important information and advice on the PAB process.

    Once you fill out the Pitch-A-Bitch form I will have the details I need to send a formal complaint to them.

    If they do not respond satisfactorily to the complaint they will receive a Casinomeister Warning. If that still doesn't prompt them into action then they will be added to the Rogue Pit so that other players will see that they are not to be trusted.

    The Pitch-A-Bitch service is free of charge to all Casinomeister.com members. I hope you will find it suitable to your needs.

    Regards,
    Max Drayman
    Casinomeister.com, Player Grievance Manager
     
  4. Nov 26, 2008
  5. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    Hey there, I used to play at Casino Tropez all the time. I did a few cashouts, the first time I had the same problem, my DL wasn't big enough, not light enough, not dark enough, they couldn't see my birthdate, I ran up and back from the post office about 20 x before 'I' finally got it right, and I mentioned that I belong to a popular Casino forum and had never heard of this, After that I got my money fast. The next time I did a cash out, I had no problems whatsoever as they told me, "We have all your docs so you dont have to resend them" The only reason I dont play there anymore is because last time I won I went back and right in the middle of my slot game, a rep had a pop up and started chatting away with me, completely interrupting my game. Everytime I tried to close the chat window, she did it again, so I finally said "Do you do this to all your players?" Pop up a chat for no reason when I am in the middle of a game!" Pissed me off so bad I never went back. On a good note, I did find that their games payed really good. And I almost always got up to $100 with a $20 deposit. They will pay you, I think, but just do what I did and see if it changes their tune? Good Luck to you...
    Patrina:)
     
  6. Nov 26, 2008
  7. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    I dont know what the particular issue is about in your case, but I know that they do pay winnings. I dont play Tropez, but several of their partner Casinos and always got my winnings without any problem.

    Cheers Balky
     
  8. Nov 26, 2008
  9. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    Yes, I used to really like their casinos and I did find they payed well, (like I already said, above) I probably will go back there again, but it just made me so mad about that rep starting a chat right in the middle of my game. Already said that too I know..but what I really wanted to add was that they are very careful with the docs, they want to make sure it's you. Once you go through all the hub bub, you'll never have a problem cashing out again. I was surprised they weren't accredited but again, that's not my call.
    Patrina
     

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