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Casino takes double my deposit without permission

Discussion in 'Online Casino and Poker Complaints - old section' started by bradleyt, Jan 14, 2004.

    Jan 14, 2004
  1. bradleyt

    bradleyt Dormant account

    This pretty much gives the authority to any casino to take whatever they want out of your Neteller account.

    I deposited $150 at Vegas Palms casino last night. Today when I logged in I noticed I had more money in my account than I should have had. So I check Neteller and guess what? They took out TWO deposits at the exact same time when I only made one deposit.

    So on the playcheck screen it shows this:

    Time Trans# Description Wagered Payout Delta Balance
    -- -- -- Opening Balance -- -- -- 120.00
    1/13/2004 02:08 1628706 ---- Vegas Palms 100% Match up to $150 -- -- 150.00 270.00
    1/13/2004 02:19 1628756 ---- Neteller 10% up to $1000 -- -- 15.00 285.00
    1/13/2004 07:23 1628878 ---- NETeller - Manual Update -- -- 150.00 435.00

    This manual update crap should NOT be allowed. That basically gives them the authority to drain my account.

    From CashCheck
    Date Transaction Purchase Method Amount
    1/12/2004 1628581 NETeller 150.00
    1/13/2004 1628878 NETeller 150.00

    From Neteller
    Jan 12 22:13 Selborne Ltd. $150.00 - USD Accepted
    Jan 12 22:13 Selborne Ltd. $150.00 - USD Accepted

    I called the casino and they basically said I could do a withdrawal request for the extra $150 they took out. He kept implying I did two seperate deposits 5 hours apart but it's obvious from the Neteller logs they did a double take on me. Not to mention I was asleep at the time my second deposit purpotedly happened.

    Bunch of BS!!!!!
  2. Jan 14, 2004
  3. bradleyt

    bradleyt Dormant account

    Now that I think about it, the manual update was probably the result of account auditing and they noticed I had two deposits but they only credited me one.

    However this does not negate the fact that I only made one deposit and only pressed submit one time. What's to stop the next casino from trying to get 5 deposits from me or you?
  4. Jan 15, 2004
  5. Cas1

    Cas1 Dormant account

    I had this problem with Neteller also. When I chose the Neteller option at the site, I filled out my Neteller #, sec ID and then the last 4 digits of my account. When I went back to my Neteller account, bam, double dipped. I called Neteller and they explained that when I do this (put my last 4 digits of my account when doing my casino transaction at the site) I will get xx$'s in the casino account and it will also put the same amount in Neteller. I stopped putting in the last 4 digits and have not had a problem.
    Maybe not the same deal you have..but thought I would throw it out.
  6. Jan 15, 2004
  7. bradleyt

    bradleyt Dormant account

    No it's not the same. The only reason you need to put your last 4 of your bank account is when you're doing Instacash and I have plenty in my account to cover any normal deposits.
  8. Jan 16, 2004
  9. bradleyt

    bradleyt Dormant account

    Vegas Palms did take care of the matter promptly when I called. When I woke up the $150 was back in my Neteller and they gave me a phone call to let me know.

    I still think they could have given me $50 for my troubles though lol.

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