Casino Sieger delayed payment

mirx112

Newbie member
PABnononaccred2
Joined
Aug 20, 2018
Location
Finland
Hello,
What to do if withdawal is approved, sent out and told to be in your bank account after 2-5 days, but still hasnt arrived since 09.08?
No reasonable explenation from support.
 

Harry_BKK

Meister Member
CAG
mm1
Joined
Dec 18, 2014
Location
Balcony
Ask for the TRN - Transaction Reference Number and the SWIFT code of the sending bank. Then go to your bank and ask them to do a trace.

They'll know in seconds if the money was sent and where it is being held.

If the casino can't provide a TRN then they haven't sent the payment.
 

mirx112

Newbie member
PABnononaccred2
Joined
Aug 20, 2018
Location
Finland
Casino support answer:
Unfortunately they cannot provite me with such an information.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@ mirx112 : you submitted a PAB yesterday and knew that we were working on yet you are posting here in violation of the Player Arbitration Policies and Procedures, item 2.3.

You may now consider your PAB cancelled and closed. If you come to us with another PAB in the future please respect the Policies & Procedures.
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
And it's too bad too because in spite of the problems with this casino (and others in the group) we are often able to get these things resolved. Unfortunately the OP is on their own with that now.
 

Harry_BKK

Meister Member
CAG
mm1
Joined
Dec 18, 2014
Location
Balcony
And it's too bad too because in spite of the problems with this casino (and others in the group) we are often able to get these things resolved. Unfortunately the OP is on their own with that now.
Just checked that - Tain Group - not the best reputation. I wouldn't touch them with a bargepole. Respect to you for actually getting results with them.

Still hope the OP will receive his winnings, won't be so easy now though.
 

mirx112

Newbie member
PABnononaccred2
Joined
Aug 20, 2018
Location
Finland
Im new member here and didnt red carefully Terms. I thought discussion in forum isnt a problem, so im on my on again with this problem.
Sorry about violating your rules and thank you who wanted to help me.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The OP and I have discussed it, I've impressed upon them the importance of reading and understanding the P&P, and I think we understand each other now.
The PAB is back on and I'm waiting to hear from the casino people.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

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