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Casino Sieger delayed payment

Discussion in 'Casino Complaints - Non-Bonus Issues' started by mirx112, Aug 21, 2018.

    Aug 21, 2018
  1. mirx112

    mirx112 Newbie member PABinit

    Location:
    Finland
    Hello,
    What to do if withdawal is approved, sent out and told to be in your bank account after 2-5 days, but still hasnt arrived since 09.08?
    No reasonable explenation from support.
     
  2. Aug 21, 2018
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Ask for the TRN - Transaction Reference Number and the SWIFT code of the sending bank. Then go to your bank and ask them to do a trace.

    They'll know in seconds if the money was sent and where it is being held.

    If the casino can't provide a TRN then they haven't sent the payment.
     
    Jasminebed likes this.
  4. Aug 21, 2018
  5. mirx112

    mirx112 Newbie member PABinit

    Location:
    Finland
    Thank you. I will try this.
     
  6. Aug 21, 2018
  7. mirx112

    mirx112 Newbie member PABinit

    Location:
    Finland
    Casino support answer:
    Unfortunately they cannot provite me with such an information.
     
  8. Aug 21, 2018
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ mirx112 : you submitted a PAB yesterday and knew that we were working on yet you are posting here in violation of the Player Arbitration Policies and Procedures, item 2.3.

    You may now consider your PAB cancelled and closed. If you come to us with another PAB in the future please respect the Policies & Procedures.
     
    Last edited: Aug 21, 2018
  10. Aug 21, 2018
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry Max, I didn't know the OP has an active PAB regarding this case. Would have not posted then.

    I strongly suspect though that they never sent the payment.
     
  12. Aug 21, 2018
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Harry_BKK likes this.
  14. Aug 21, 2018
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    And it's too bad too because in spite of the problems with this casino (and others in the group) we are often able to get these things resolved. Unfortunately the OP is on their own with that now.
     
  16. Aug 21, 2018
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Just checked that - Tain Group - not the best reputation. I wouldn't touch them with a bargepole. Respect to you for actually getting results with them.

    Still hope the OP will receive his winnings, won't be so easy now though.
     
    maxd likes this.
  18. Aug 21, 2018
  19. mirx112

    mirx112 Newbie member PABinit

    Location:
    Finland
    Im new member here and didnt red carefully Terms. I thought discussion in forum isnt a problem, so im on my on again with this problem.
    Sorry about violating your rules and thank you who wanted to help me.
     
  20. Aug 21, 2018
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The OP and I have discussed it, I've impressed upon them the importance of reading and understanding the P&P, and I think we understand each other now.
    The PAB is back on and I'm waiting to hear from the casino people.
     
  22. Sep 25, 2018
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Last edited: Sep 25, 2018
    Borgie and Harry_BKK like this.
  24. Sep 25, 2018
  25. Biti

    Biti Experienced Member webmeister

    Occupation:
    Affiliate
    Location:
    Panama-City
    That sounds like financial problems.
     
  26. Sep 25, 2018
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia

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