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Casino Share slow paying

Discussion in 'Casino Complaints - Bonus Issues' started by player-72, Sep 28, 2006.

    Sep 28, 2006
  1. player-72

    player-72 Dormant account

    Occupation:
    gambler
    Location:
    europe
    They don`t like winners?I requested withdrawal of 3090 euro last saturday.Still no payment to my neteller account.
    From casino share banking section:
    "Withdrawals from your CasinoShare account to Neteller are usually processed within 24 hours, however please allow up to 72 hours. There is no charge for withdrawals."
     
  2. Sep 28, 2006
  3. player-72

    player-72 Dormant account

    Occupation:
    gambler
    Location:
    europe
    Casinoshare

    Are they reputable?They don`t paid me within 72 hours and i`m a litlle nervous about my money.
     
  4. Sep 28, 2006
  5. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    They are reliable. You can contact them form an online form on their website. They may have credited it back to your credit card, if you deposited via creditcard
     
  6. Sep 28, 2006
  7. player-72

    player-72 Dormant account

    Occupation:
    gambler
    Location:
    europe
    Share

    I deposited via neteller.
     
  8. Sep 28, 2006
  9. spike38

    spike38 Experienced Member MM

    Occupation:
    x
    Location:
    U.S.A.
    CasinoShare

    I tried this casino out last week. After a lengthy session I was paid in 24 hours. No id, faxbacks, nothing....just good service and prompt payout. While it was only a couple hundred I still really enjoyed this casino.
     
  10. Sep 29, 2006
  11. player-72

    player-72 Dormant account

    Occupation:
    gambler
    Location:
    europe
    Share

    Problem still not resolved.No payment from CasinoShare.
     
  12. Sep 29, 2006
  13. player-72

    player-72 Dormant account

    Occupation:
    gambler
    Location:
    europe
    Share

    Today CasinoShare paid my winnigs to my neteeler account.Very slow payment,almost a week.
     
  14. Sep 30, 2006
  15. CasinoShare

    CasinoShare Dormant account

    Occupation:
    Casino Manager
    Location:
    London/GIB
    Hi Player-72,

    I am sorry for the delay in your payout, I can only apolgise for the delay in payment. We do our best to make sure payouts are fast, for example our pending withdrawls are set at 6 hours.

    Occasionally a withdrawl will take longer than normal and we realise this is not and are constantly trying to improve so that we can reduce those occurences.

    Regards

    Max Wright

    Director of Gaming

    CasinoShare.com
     
  16. Oct 1, 2006
  17. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    Who is actually running this new Casino Share Casino. Does anybody know.
    I was wondering if they are a breakaway from another group?
    I like the feature they have of a monthly match up bonus of 100%.
    That is a feature that I have not come across in a Microgaming Viper Casino before. I played today after making my first new user deposit.
    Emailed them to get the bonus in my account and within 10 minutes, they had emailed me back to say the bonus is in my account.
    Have to say the bonus is pulling back into my cash pretty fast and games I have played lately at other Casinos that use this software that have played real bad are playing well at Casino Share.It maybe just luck. Who knows but that sure do have the full range of games available. Strange all the same, they do not have the comp points up and running yet.Hopefully it will not be too long.
    :thumbsup: Good to see new Microgaming Viper Casinos coming online.
    Hopefully it will shake up some of the older ones to give better service and promotions.;)
     
  18. Oct 1, 2006
  19. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    This is way longer than normal 6 days longer, after all it was only to Neteller.

    However, Max thanks for dropping past and letting us all know the situation. :thumbsup:

    I do have a couple of questions though.

    After having a bonus issue (actually my email went un-answered), instead of sending another I tried to phone the casino, hmmm no phone number for support & not live chat either?

    I'm rather surprised that you opened your virtual doors without first having both live chat & phone support active.

    Also the players Loyalty accounts, when can we expect those to be operational?



    Cheers
     
  20. Oct 2, 2006
  21. CasinoShare

    CasinoShare Dormant account

    Occupation:
    Casino Manager
    Location:
    London/GIB
    Hi,

    Some answers to your questions,

    1. Our loyalty system will be up and running in late October and is going to be very different to what current MicroGaming casinos currently offer, I think you will like it :cool: .
    2. We are setting up phone support at the moment and this should be up and running in approximately 2 to 3 weeks. We do not have plans at the moment for live chat but it is something we will definitely look into for the future.

    I hope you have fun at the Casino

    Cheers

    Max Wright

    Director of Gaming

    CasinoShare.com
     
  22. Nov 19, 2006
  23. turkey_creek

    turkey_creek Dormant account

    Occupation:
    retired
    Location:
    Florida
    Dear Max Wright,

    This is Nov.19th.

    Loyalty Program promised for late Oct, still not in place.

    Please advise status and a firm date for program.

    Thanks.
     
  24. Nov 21, 2006
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Backdated

    Given the sheer length of time, are they planning to backdate the system to take account of current wagering, or should prospective players simply sit and wait.
    I am now a somewhat unwilling member, since they have taken over Grand Monaco (which does currently have a loyalty program).
     
  26. Nov 21, 2006
  27. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    This will be interesting as they say in the newsletter that I recieved they are going to incorporate the best of both casino programs into one.
    However in saying this, it will not be fully implemented until January 2007.
    Also Casino Share are talking about doing away with the 100% monthly bonus match and replacing it with something. Quote, ` More Exiting`.
    I am thinking of dropping Casino Share and will see what happens with Grand Monaco as that is or was a very well run casino.
     
  28. Nov 24, 2006
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Casino Share

    Grand Monaco seem OK after a fortnight of membership. My first cash-in was paid in 3 days (OK for a first one). There seems to be a regular weekend offer of a small bonus, but it looks like the percentage and amount are substituted into a standard template, so it is probably dependent on VIP level as at Roxy Group.
    I have not bothered with Casino Share, and await the occurence of "November 1st" sometime next January:D
     
  30. Nov 25, 2006
  31. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    I made a cash out from Grand Monaco last week and had the money within 3 days and an email to say it had been sent to my neteller account.
    Then I ended up losing my balance LOL 2 days ago.
    But as normal I got sent a small bonus offer as always happens with them if the account ends up at zero, which is good, even if it may only be 25% up to $50.00 match, at least it is something to have another play with.
    Not many casinos make those sort of offers that I know of apart from the Grand Priv`e Group which send out weekly bonus deposit offers regularly and Spin Palace often have promotion bonus weekend offers.
    I am still not fully confident that this merger of Casino Share and Grand Monaco is going to be for the better, but I guess time will tell.
     
  32. Nov 29, 2006
  33. blackjackguide

    blackjackguide Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    This is a great group. I have been in contact with them and they are very eager to be the best. I played here as well and got paid very quickly. Great casino, nice selection of games.
     
  34. Dec 1, 2006
  35. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    I've never had a single problem with CasinoShare. First-class operation IMO.
     
  36. Dec 1, 2006
  37. mikekloeg

    mikekloeg Experienced Member webmeister

    Occupation:
    kok and self owner bigcompany
    Location:
    nederlands
    bunch of asses is this Casino share
    o man
    there even dont credit the montly match
    or niehter replay on mails
    :mad:

    glad i closed my account
    :thumbsup:
     
  38. Dec 2, 2006
  39. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    I had to email them to get my last monthly bonus match as it did not go in automatically as it was suppost to.
    I do not think I will bother to deposit again with Casino Share anyway they are talking of doing away with the monthly deposit match and replacing it with something else and they still do not have the loyalty system up and running.
    A lot of talk and no action I think with this group.
     

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