Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hey Gang
Just wanted to share an experience with casino share ( )
I cashed out 27th December via Neteller.
The casino told me they 'released' the funds on the 28th December.
It is now Jan 3rd and no funds.
I understand a delay in holiday times, but there is no way it takes 6 days to transfer funds to a Neteller account. The casino confirmed that their finance people were in the office Tues - Fri last week so that isn't the issue.
I contacted Mario a few days ago but haven't heard back.
I chatted with a CSR last night and he hung up/terminated the chat - nice one
In this situation, a CSR should be doing their best to be polite and take my issue seriously - all I got was attitude.
You also have to love the '5 business days for a Neteller withdrawal'. LOL. Do they send the cash over to Neteller head office by pigeon first?
It certainly makes you appreciate Inetbet, 3Dice and 32Red
Just wanted to share an experience with casino share ( )
I cashed out 27th December via Neteller.
The casino told me they 'released' the funds on the 28th December.
It is now Jan 3rd and no funds.
I understand a delay in holiday times, but there is no way it takes 6 days to transfer funds to a Neteller account. The casino confirmed that their finance people were in the office Tues - Fri last week so that isn't the issue.
I contacted Mario a few days ago but haven't heard back.
I chatted with a CSR last night and he hung up/terminated the chat - nice one
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You are now chatting with CSR
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CSR: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative.
I am CSR and will be assisting you, how could I be of service...
Me: Hello CSR.
Me: My account number is xxxxxxxxxxxx
Me: I have still not received my Neteller funds - has anything been done about it now that I lodged a query with
finance?
CSR: One moment please while we look into the matter for you.
Me: Thankyou
CSR: kindly note that your withdrawal of xxxx has already been sent to your Netteler account since the 28th
December
Me: I know that already - but it has not arrived. A rep submitted a query with finance for me but I have not heard
anything
CSR: Kindly note that it takes normaly about 5 working days
CSR: this is without counting public holydays
CSR: you have to wait for about 4 days
Me: No it doesn't. I always receive it in 48 hours or less.
Me: 4 days from now? That is ridiculous it has already been almost a week.
CSR: you contacted us to ask why your withdrawal is taking long I told you how it works but you are arguing with me
CSR: please note that there is a lot of payment to be sent out but yours has gone out already
CSR: all you need to do is to wait
CSR: you will get your money
Me: Well I know for a fact that it never ever takes this long - and since Neteller is an instant transfer, there
should be hardly any delay.
CSR: have you ever withdrawan during Xmas and new year?
CSR: do you know that banks close during that periode?
Me: Anyway, the other casinos I use pay me in 24 hours regardless of holidays - I even had a cashout christmas day
and received it that night.
Me: Neteller transfers do not come from a bank they come from another neteller account
Me: I can understand an extra day or two due to holidays, but it is 9 days since I actually cashed out and that is
way too long.
Me: It isnt your fault - i am not blaming you - but if a casino is going to take deposits 24/7 they should pay 24
Me: * 7 days a week.
( NB 5 MINS ELAPSED HERE )
Me: So I am definitely going to receive the funds on Monday?
( NB 5 MINS ELAPSED HERE )
Me: Are you still there?
( NB 5 MINS ELAPSED HERE )
Me: Thankyou for ignoring/hanging up on me. I will be sure to let Mario know.
(LEFT IT OPEN FOR A WHILE BUT NO - HE HAD LONG GONE)
In this situation, a CSR should be doing their best to be polite and take my issue seriously - all I got was attitude.
You also have to love the '5 business days for a Neteller withdrawal'. LOL. Do they send the cash over to Neteller head office by pigeon first?
It certainly makes you appreciate Inetbet, 3Dice and 32Red