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casino rewards - trying to make me wager new signup bonus terms

Discussion in 'Online Casino and Poker Complaints - old section' started by Catwoman, Jan 18, 2006.

    Jan 18, 2006
  1. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Location:
    Leeds
    Before I bother Bryan with pitching a bitch does anyone have any contacts at casino rewards? I can't see anyone listed under the casino operators.

    They're trying to stiff me by making do the wagering requirements for the existing signup bonus even though I signed up years ago and completed the wagering requirements as they were then.

    This was the unbelievable response from CS pointed out to them:

    "Although the wagering requirements may have been different upon initial sign up, this does not mean that your wagering will remain at that level for the lifetime of the account"
     
    2 people like this.
  2. Jan 18, 2006
  3. mattysgirl

    mattysgirl Banned User - violation of <a href="http://www.cas

    Occupation:
    computers
    Location:
    Houston TX
    Casino Rewards

    I do not think Casino Rewards has a rep here. Is this your first deposit at there casino? if so you probally have to go by the current WR. If you made your first deposit there a year ago then you should have received your sign up bonus then.
    Did you receive a E-wallet bonus?
     
  4. Jan 18, 2006
  5. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Be happy you had a response.

    I sent them an email on Thursday and still waiting for there reply
     
  6. Jan 18, 2006
  7. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Location:
    Leeds
    No, I signed up, deposited, received the signup bonus and cashed out years ago (early 2004 I think).

    I've just been contacted by Simon (Support Manager) after sending them about ten emails regarding this so hopefully he can sort it.
     
  8. Jan 18, 2006
  9. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Trying to contact these guys by email is likely to drive you mad. Phone them up instead
     
  10. Jan 18, 2006
  11. clawback

    clawback Dormant account

    Location:
    uk
    Sorry you've been snared by the casino rewards favourite game, retroactive bonus wagering.

    They are notorious for this practise across the internet.

    They also like to send you tasty little offers too good to refuse then spring the old retroactive wagering trick on you.

    These guys ought to come clean ,we dont give bonuses as we hate giving free cash away.

    Best thing you can do is post here and everywhere warning any prospective punters casino rewards are not to be trusted.
     
  12. Jan 27, 2006
  13. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Location:
    Leeds
    Well my problems with these just go from worse to worse. After having been promised by This email is not visible to you. (a manager apparently) that he was going to sort it out, they've just reversed my cashin again.

    On top of this, I made a withdrawal from Blackjack Ballroom on the 19th of DECEMBER that they still haven't paid me. Simon also promised that it would be paid within three days, but guess what that's over three days ago.

    Claimed loads of bull stories that an error stopped it from being sent but this is the second withdrawal in a row that they've not paid me for over a month with the same excuse.

    Just where exactly can you complain about microgaming casinos that aren't ecogra approved? Can you complain to microgaming, do they care?
     
  14. Jan 27, 2006
  15. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I'll mp you a contact that may help.

    I'm not trying to protect anyone here, but I don't think it's the right thing to be posting email addresses to the masses either.
     
  16. Jan 31, 2006
  17. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Catwoman, did you get any response from the email-address Trezz provided you with?
    -I didn't.
     
  18. Feb 1, 2006
  19. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Location:
    Leeds
    I didn't actually contact them, Simon re-contacted me and sorted some of it out (he sorted out my payments), however he still claims they are in the right to change terms and conditions on me.

    He quotes this term:

    The Player becomes party to and agrees to abide by all of the rules, terms and conditions specified by the casino, including any revisions that may take place periodically.

    Does anyone agree the casino is allowed to do this?
     
  20. Feb 1, 2006
  21. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Legally, the Casino is allowed to do "whatever", as per their own terms.
    If they accept to ruin their reputation with bs such as this though they have to live with the long term consequences..... Which will be the continuous loss of trust and customers!

    They did not mention the carrying-over of wagering requirements for previously lost bonuses -anywhere- in their terms. This practice is a.k.a. crooked.
     
  22. Feb 1, 2006
  23. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I've lost track of which casinos are what... Would someone kindly name off the Casino Rewards casinos for me? (So I'll be certain not to play at any of them.)
     
  24. Feb 1, 2006
  25. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    ...There you go:

    BlackJack Ballroom
    Golden Tiger Casino
    Lucky Emperor Casino
    Virtual City Casino
    Yukon Gold Casino
    Zodiac Casino
    Strike It Lucky Casino
    Captain Cooks Casino (used to be such a great outfit long ago :( )
    Casino Kingdom
    Casino Classic
     
    2 people like this.
  26. Feb 1, 2006
  27. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    IMO it depends on what is stated in the original T&C's / Casino Rules that you signed up on. However, I also believe that if a casino is going to put BS loop holes into their contractual click wrap agreements to allow them (casino) to screw players over, then I would be closing my account/s and going some place else.

    Obviously Jetset, CM, spear or someone else here will probably answer this better though ;)
     
  28. Feb 1, 2006
  29. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    xhttp://www.casinorewards.com/main/partners.asp
    (remove x - full list - for future ref)
     
    1 person likes this.
  30. Feb 1, 2006
  31. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Maybe an idication why they don't have eCogra seals ;)
     
  32. Feb 2, 2006
  33. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    "They did not mention the carrying-over of wagering requirements for previously lost bonuses -anywhere- in their terms. This practice is a.k.a. crooked"

    Perhaps you should send an email detailing this to eCOGRA in case they do apply?
     
  34. Feb 2, 2006
  35. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    No, they are not allowed to do this. Microgaming, Bryan and anyone else with any contact with them would make them stick to the terms you signed up to I'm sure (in regards to the signup bonus that is).

    Them even trying to do this is disgusting.
     
  36. Feb 2, 2006
  37. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I can name you a large handful of Playtech casinos who will support the view that the casino is within its rights to do this.
     
  38. Feb 2, 2006
  39. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Hey Jet did integrity casino group hold eCogra seals?

    I'm of the belief that they probably applied for eCogra Seals and got knocked back. Or maybe they just haven't bothered as they already know they'll get knocked back. Which ever way it goes imo I'd be stearing clear of this group. If you remember the Yukon Gold fiasco, you'll understand why!

    For those of you who don't, they were offering a drop $50 get $50 bonus. Some players were even sent this bonus offer via casinorewards.com on accountb they held other account with this group. Turned out that some people got it, but other were denied.

    Reason being, support stated that they'd received too many bonuses and had to prove to the casino they were ligit players not in affect bonus hunters. Support then went on to say something along the lines of: We will credit the $50 bonus once you have proved that your willing to make mulitple deposits.
     
    Last edited: Feb 2, 2006

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