Casino Rewards loyalty points issues

[Nate]

The issue with the locked rewards account is because the casino do NOT tell the player they are "bonus banned", but they try to TRICK the player by saying that the funds that are currently showing as locked WILL be released if they PROVE their loyalty by continuing to play WITHOUT the bonuses. The problem is that this is a LIE, and it seems no matter how much is deposited and played without bonuses to demonstrate loyalty, the rewards account STAYS locked. It seems a lure to get back at least some of the "abusive" winnings from BEFORE the system could react.

This is where i have an issue with this unethical practice. I hope somebody addresses it.

Nate

 

[vinylweatherman]

And let us add that if you are a winning player, that is your total winnings will cause money loss for the casino in total, then your Reward Account will automatically be suspended. The chat operator also confirmed it, that I also saved. This thing is also not mentioned in the rules, so we are far from knowing the true rules, just as far as the correct decision making about depositing or not to is concerned.

Information available to me in an Excel spreadsheet - I can PREDICT when this is about to happen, and make damn sure my rewards account gets emptied BEFORE I make the withdrawal that triggers this.

It also means that once (well, IF) I meet this condition, I will be uninstalling CR BEFORE their system reacts, and I will NOT be falling for the "show your loyalty by playing some more....." BS

Maybe I am close, because I haven't heard a peep out of my VIP host lately, and there have been no "presents" dropped into my account.

CR casinos have Treasure Ireland, unlike most others

 

[Temperance Fox]

The same thing happens to me. This group send several promo email, they open more and new casinos, then, if you "unfortunately" have a win, and join another same group's casino, they denay your sign up .This isn't written anywhere,only nebulous explanations in chat, or the terrible reputation of "bonus abuser". I have there 200 loyalty points locked.

So pls explain to me.You say come into my house, sit at my table and eat...Then you treat me like a thief?

I see here there are many complains about this system, but not a serious answer. Is this group so powerful? So, they can go on , but without me.

 

[saladfingers]

Just to add my name to the list - my points are also suspended ($110).

I found that out AFTER accepting a personalised promotional offer which was emailed to me this morning, with my account number on it. I deposited, played, lost my money then looked for my bonus, only to be told I was barred.

Live chat told me I should have noticed in the casino's T&C when I opened my account - which was several years ago.

I feel totally ripped off, and don't plan on playing with this group again.

 

[vinylweatherman]

Just to add my name to the list - my points are also suspended ($110).

I found that out AFTER accepting a personalised promotional offer which was emailed to me this morning, with my account number on it. I deposited, played, lost my money then looked for my bonus, only to be told I was barred.

Live chat told me I should have noticed in the casino's T&C when I opened my account - which was several years ago.

I feel totally ripped off, and don't plan on playing with this group again.

Bollocks! The terms do NOT state the specific rules that govern whether & when your points get locked, nor the circumstances that will lead to them getting unlocked.

It is decided by a secret formula that even the management do not entirely understand, let alone the live chat. It is not necessarily anything to do with "bonus abuse" either.

Since you got this offer sent as a PERSONAL invite, make a complaint to Kahnawake. I did so after my points were locked as "punishment" for taking up an offer emailed to me by a "host". The result was the quiet unlocking of my points (proving it CAN be done, despite what live chat have told you).

CR later realised they made a HUGE mistake in kicking me to the curb, and I was made a VIP after two years of NOT proving my loyalty - might have had something to do with them getting me thrown in as part of the deal when they bought Aztec Riches and Phoenician from Casino Action, and saw the HUGE amount of "action" they had been missing out on.

I now have LOADS of CR accounts, and a personal VIP host, although most of these accounts started out with other groups, later to be swallowed by CR.

My continuing to play there is conditional on them NOT locking my rewards account & giving me the bullshit about "bonus abuse". I will also quit if they ever make it into the rogue pit, for fear that I will be next.

 

[Nifty29]

Just to add my name to the list - my points are also suspended ($110).

I found that out AFTER accepting a personalised promotional offer which was emailed to me this morning, with my account number on it. I deposited, played, lost my money then looked for my bonus, only to be told I was barred.

Live chat told me I should have noticed in the casino's T&C when I opened my account - which was several years ago.

I feel totally ripped off, and don't plan on playing with this group again.

I feel your pain. They are a bunch of halfwits.

BTW .... Saladfingers is the funniest cartoon I've seen in years. LOL.

 

[Bencuri]

Let me mention something that expresses very well how ridiculous what CasinoRewards is doing.

As most of you who read this thread know, my account is also suspended, and the core of the problem is, that is what Casino Rewards insist on is that crazy rule, that they can deem you abuser in case you don't show serious intention to deposit and play. Translating it to practice, I was banned accoarding to the customer service, because I used too many free bonuses. Let me mention that all these were credited to my account by the system, I received welcome letters to use them, and no rule mentioned that I can be banned in case I use multiple no deposit bonuses. Let me also mention that since I am a member, I have deposited several times, and my overall deposit amount is bigger than the bonus amount. Yet, Renéé, the representative commented it as: the casino is not a charity group. Well, it seems they are, it is only her who doesn't know it Why?

Now, the problem is, Casino Rewards and others who insist on that rule in the terms like to make it seem as if this was a general practice in casinos what Casino Rewards is doing, that is in case you use to many no deposit bonuses in consequence (that were credited by the system and not claimed by you), you can be deemed an abuser, and it is totally rightful, even if it was not you who claimed the bonus originally. I would like to open the eyes of them that fortunately this is not the general practice. Recently I played at BetCave casino. I have never deposited there, but I have already received 3 no deposit bonuses, 75$, 23$ and 75$. Every time the customer service wrote me a letter that the bonus was attached to my account, and I am welcomed to play with it. For the last bonus I managed to complete the wagering requirements, and I managed to cash out the max amount. My account is still not bonus banned, and I was not declared a bonus abuser, moreover right after my cashout was processed I was welcomed to an exclusive Freeplay promo that is practically a match bonus well over 100%. This amount was way too much than the amount of no deposit bonuses at CasinoRewards, and at BetCave I never deposited, in opposition at CasinoRewards I did several times. So it seems the way how they deem players abusers is not as general as they and their supporters try to make it seem. Anyway, BetCave was not the only one who was this generous with no deposit bonuses for me so far. Vegas Regal also did this, and also many Playtech Casinos where I play mostly, and also some RTGs. Until it is not me who claim a no deposit bonus when at the same time it is clearly written in the rules that it is not allowed, I never had problems with that. This problem had only appeared at CasinoRewards. So it seems that it cannot be accepted that they don't have proper explanation about their bonus rules because it is a general practice what they do and players should got used to it. At other places this practice is not general at all. This proves why it is so unethical what they do, because players cannot predict what they have to face if they become part of the rewards system. Anyway, by banning because of being a winning player, and thus restricting the reward points, practically means that in case you are a winning player, you get no comp, that is also an unusual practice in the online industry, too.

 

[vinylweatherman]

It just means that winning players never come back to give the casino a chance to win the money back.

If their system awards too many free chips, surely they should alter the system so that before awarding a free chip, it checks to see whether the last credit was a deposit, and if the last credit was a free chip, further free chips should not be awarded. The player would never know that a free chip was even on offer, and when they came to play, would NOT find their rewards account locked.

I also note than their cross marketing is VERY VERY AGRESSIVE INDEED, worse even than the notorious Virtual group or Cassava white labels. Worse even than Gold VIP Club. Even though I more or less have EVERY account going (most are dormant), I STILL get at least one spam a day to take a free chip, usually with a highly misleading advert claiming I have already been awarded, my email address has won, my cheque is ready to be claimed, etc....

They DELIBERATELY entrap players this way into using multiple free chips, yet they wonder why it keeps on happening, and they have to keep on blocking rewards accounts.

Renee is either very naive, or knows EXACTLY what is going on, but is not going to say as this is often seen as "commercially sensitive" because of the levels of "science" that goes into the modern marketing industry.

We have scientists in the industry that claim to have techniques that border on "mind control", and are subtle enough that only those aware of how it is done will spot the signs. "Black hat" SEO is a branch of this, tailoring sites whose only purpose in life is to push out "real" sites from the top rankings in search queries, yet designed to fool the customer into believing that what they have clicked on IS a "real" site, and not one of many designed to feed through to another site.

If you go into a supermarket and think you can smell lemons, you CAN - it is part of the science behind marketing, and is designed to make you feel comfortable on the premises, and wanting to stay. It also makes you feel "fresh", and thus likely to shop more.

With the internet, the shelves are replaced by websites, and adverts are the emails that drop into your email account - a bit like the leaflets that come through the letterbox.

Fortunately, my spam filter has learned to ditch well over 90% of the Casino Rewards spam mailers, but the odd one gets through, and the odd legitimate offer gets ditched.

I have also noticed that CR have grown lazy with their spam, as they can't even be arsed to fill in the blanks of the template with my name or my winning emal address, nor even to sign the fake cheque

 

[saladfingers]

thanks for the replies and advice. I complained to their support email address and had the usual reply.

The highlights of it were:

a) I am now considered a player who has "misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play"

and b) "We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know."

 

[saladfingers]

Well, just to complete my story...

Renee kindly offered to look into this on my behalf after seeing my post on here, but wasn't able to make any progress. And even while she was investigating it, I received another personalised email from CR offering me another bonus...

It's been a weird experience. Luring a player into making a deposit in return for a bonus, then locking the bonus account, feels like a rather unsophisticated confidence trick... And to then be accused of being a 'bonus abuser' is the icing on the cake...

So I'll be closing my CR accounts, and suggest other players are very wary of these guys

 

[vinylweatherman]

Well, just to complete my story...

Renee kindly offered to look into this on my behalf after seeing my post on here, but wasn't able to make any progress. And even while she was investigating it, I received another personalised email from CR offering me another bonus...

It's been a weird experience. Luring a player into making a deposit in return for a bonus, then locking the bonus account, feels like a rather unsophisticated confidence trick... And to then be accused of being a 'bonus abuser' is the icing on the cake...

So I'll be closing my CR accounts, and suggest other players are very wary of these guys

She is only the affiliate contact, and seems to have little influence with casino management. She doesn't even seem able to tackle the spam problem, and this IS part of her job.

 

[sparkz]

On the other field I can say I havent had a problem with them yet.

Got my CR account signed up back in January.

claimed nearly $500 of "free chips"
deposited over $3000 (most of that in the past month)
Cashed out over $4000 (again most of it in the past month with some pending)
Been given a few "high roller" chips for $50 and $20 recently


Still able to claim free bonuses fine.
I dont get much "spam" from them. I get the newsletter and maybe 1 "cheque" email a week at most.


The main dilemma with them is the fact they dont "flush" withdraws. All withdraws pend as reversible for 2 business (not weekends) days. They also are located in NZ so its bad for UK timezone when trying to chat with their payments department since it seems they are online at 6:30am (GMT) when im still asleep and by time I usually get out of bed (10:30am) they are gone home for the day and dont reply until 6:30am (GMT) the next working day.


In all fairness as well though for example you cant claim 2 bonuses in a row at an RTG... they want proof you are willing to risk money in between each free chip, likewise with other casinos that only offer the free chips when you contact them after a big loss (if you won they wouldnt give you a free chips, but if you lost they would sometimes be happy to credit 1). So being able to claim $1000 of free bonuses and then not being allowed to claim anymore unless you deposit more doesnt sound too bad


The thoughts in my previous post where I wasnt to pleased with them was soon changed after I was paid then. I got more points to redeem and thought "what the heck", got another cashout, and continued depositing

 

[jez_24]

Lol I received an email from Quatro casino, I was apparently selected as a winner ($100). The link led to a splash page (?) that had 'redeem now' with 'no deposit required' on banners that simply led me to redownload the casino. Of course there was no $100 anywhere in evidence...

I went into live chat just to see what the deal was because I'd had similar dodgy roundabout issues with CR (I won one of those unwinnable lotteries, I have never cashed out anything). He checked into my account, then the classic line "Let me explain"...

Lol so it turns out the $100 is available on my second deposit after I claim $25 or something...I didn't understand it, I barely read it, I just wanted confirmation that the email was misleading and bordeline scammy. I asked to be removed from the mailing list but I was nice about it.

Oh one last thing...it seems to me that if you don't want people to 'abuse' bonuses, then don't sanction the dispersal of bonus offers at a rate that will lead to them being abused. Quite simple really, perhaps it's just me.

 

[jez_24]

I've just noticed that little PAB symbol under my name...I guess that points to a PAB I lost (the casino changed their T&Cs in the time it took them to respond to Max's enquiry and he accepted their new T&C's as the reason I was denied winnings).

I just want to point out that this casino was Vegas Sky and since my PAB has been condemned to the Rogue pit. Sorry for the swerve off-topic

 

[Mousey]

There are four things that really bother me about the bonus ban at CR:

1. No notice is given that you are bonus banned.

2. Continued offers/promos from CR for bonuses that the player will not receive - or the bonus is placed into a locked Rewards account.

3. The 'carrot' -- i.e., "Just continue to deposit and play and access will be restored to the Rewards." (Please note that I rarely used bonuses anywhere.) No one would ever tell me how much I had to deposit for this miracle to happen. I was actually fool enough to continue depositing and playing... but I made the 'mistake' of cashing out a couple of times. Rewards account was still locked when MG totally locked USA players out this year.

4. Players comp points/$ are also locked up in that Rewards account ... not just 'bonuses'. Comp points are EARNED with play and are not a freebie. (Maybe it's because I've played at B&Ms, but this "comp points=bonus" thing at online casinos really sticks in my craw.)

I find it all rather underhanded. Want to ban me from bonuses? Fine. Just don't keep sending offers, and don't hold my 'rewards' account over my head to 'encourage' me to deposit. And don't lock up my damn comp points that I've earned.

As a US player (once upon a time) I no longer have to be concerned with this but they really NEED to be more up front with their 'secret' terms for this bonus ban for those who continue to play there.

 

[Hollygoelightly]

Casino Rewards really has to be the worst!

Casino Rewards has scammed me for the last time!!

Wished they could get banned for their practices.

 

[sparkz]

How have they "scammed" you?

have they told you to deposit and vanished it from your account?

have they told you that you are paying money for something your not getting?


If that post relates to the reward points then its been a known issue for quite some time that if you win loads they dont issue points so why did you play there when you knew this would be the case?

 

[sparkz]

Maybe I was hasty to some extent.


Had an email from them today:


Here are your Free Tickets S*****!

The Jackpot is only a lottery ticket away!

Use your lucky numbers to make your picks, then keep your fingers crossed for more free money!


Your tickets are available by clicking on the Rewards Riches box in your casino lobby (as shown).

They can be claimed through any of your CasinoRewards casino accounts.

Details for your CasinoKingdom account are below:



and guess what? even though it shows my account number clearly there I have logged into my CR account through the casino and from the web... Not a single free ticket in sight though.

 

[theg.one]

Nothing new dear Sparkz, also I have received several equal to your mail.

 

[09237653]

"free tickets" are a waste of time, if you win anything the winnings go into the (locked) loyalty bonus account.

 

[Bencuri]

Oh one last thing...it seems to me that if you don't want people to 'abuse' bonuses, then don't sanction the dispersal of bonus offers at a rate that will lead to them being abused. Quite simple really, perhaps it's just me.

It is funny that this is never a point for them when they calim you an abuser. Not even in the cases when they credit you the bonus automatically, and it is not you who claim