I have played at different CR casinos many years ago.
Barely remember any of it.
With this new CR Baptism by Fire i decided to try 1 of them again.
Checked with CR CS if i had any old accounts at Golden Reef Casino & i didnt, so i signed up & deposited 50Euro & was told i was going the get the 100% welcome/signup bonus.
I talked with 2 CS about it.
I didnt get it yesterday & didnt get it today.
I contacted CS today & i got this from them:
Casino Rewards is excited to bring you the newest addition to our fantastic loyalty program. Our "Time Of Your Life Sweepstakes" gives you the chance to win once-in a lifetime prizes – take a look at the tab in your casino lobby or ask your operator for more details.
You are now chatting with ◁Paulin.
◁Paulin: Welcome to the Casino Rewards support chat. How can I help you today?
you: Hi Paulin
you: I talked with Robert i think his name was, but CS shut down
◁Paulin: Hi Stefan, how can I help you?
◁Paulin: No problem.
you: He was going to help me with my 100% welcome bonus that i still havent received
◁Paulin: I can check if he is available.
you: I deposited 50Euro yesterday & talked with 2 CS about it & they said i was going to get it
you: But still nothing
◁Paulin: Thank you.
◁Paulin: I will check your account just a moment.
you: Thank you
◁Paulin: No worries.
◁Paulin: The bonus went into your Casino Rewards account, but I can see that your Casino Rewards account is currently suspended.
◁Paulin: The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors, including your entire history within the Casino Rewards network.
◁Paulin: As indicated in your Casino Rewards page, we are unable to provide you with the specific criteria by which the suspension will be lifted.
◁Paulin: We simply ask that you continue to demonstrate an intention to play, deposit & wager at the casino in accordance with the casino’s terms and conditions.
Your entitlement to redeem points will then be replaced.
you: That sounds very strange
you: I havent used any CR casino in many years i think
you: & 2 CS said i would get it
◁Paulin: That is correct, you haven't been playing for a while.
◁Paulin: And the bonus was also credited, into your Casino Rewards account.
◁Paulin: But you are unable to redeem it at this stage, unfortunately.
◁Paulin: At this stage I can only suggest that you keep playing with your own funds for a while until the suspension gets lifted.
◁Paulin: Do you have any further questions regarding this Stefan?
you: Can you kindly close all of my accounts at CR casinos pls? This new1 & also all of my old ones. Thank you for the help!
◁Paulin: Please hold for a moment while I check the details in your account.
◁Paulin: I will close your accounts accordingly.
you: Thank you for the help
◁Paulin: Your accounts are now closed.
◁Paulin: Is there anything else I can help you with today?
you: That was all. Thank you!
◁Paulin: You're welcome.
◁Paulin: Have a good day!
◁Paulin: We are always here to chat! Come back any time if there is anything more that you need, or even if it is just to say hi. Thank you very much. Goodbye. Gamble responsibly
Chat session has been ended by the site operator.
Of course i closed all of my accounts at CR Casinos! censored
I hope they will not be allowed in to CM!