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casino rewards group - anyone at home?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Let_It_Ride, May 13, 2006.

    May 13, 2006
  1. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    I've been trying to get through to casino classic and captain cooks since yesterday as have experienced problems with their latest promotion.

    Phone line is always busy, chat has been disabled and no one is replying to emails, why the hell do these casinos run promotions if they then can't cope with customer demand :mad:

    I thought the point of running promotions was to attract new customers, why the hell do they bother! because all they achieved is to piss me off.

    Okay rant over, also if anyone from these casinos is listening, you've left the lights on in the office cause clearly you've all gone home.
     
  2. May 13, 2006
  3. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    they're too busy locking accounts and sending out withdrawal denied form letters
     
  4. May 14, 2006
  5. Renegade

    Renegade Dormant account

    Occupation:
    Store Clerk
    Location:
    USA
    I use to promote some of the casinos with them...Did it for 3 years and when I would log into my account it always showed the same thing...Never any hits, nor downloads...Funny thing is..I downloaded all the casinos that I was promoting and it never showed.
    Needless to say...I don't deal with them any longer.
     
  6. May 14, 2006
  7. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
  8. May 14, 2006
  9. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Yep! :thumbsup:

    Anyway, some people from CR said that they do not monitoring here.
    But actually they do. I know ;)

    I think that their support, affiliate manager, etc are "ok".
    ...even you get some BS-letters from them, chat is always offline or whatever.

    It seems that major reason is their f****** management.
     
  10. May 14, 2006
  11. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    aahhh it feels sooo good, I've just uninstalled the software for both these casinos......


    I feel free, free, free.............

    oh and LOL, the uninstall s/w asked why I was not happy and even that link didn't work!
     
  12. May 14, 2006
  13. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Congratulations! :D Let's celebrate! ;)

    Now i get it. Probably their tech guy set up their live chat (always offline), email-system (lack, lack, lack CS), and that link you mention (what doesn't work)... and rest of staff... they try to figure out, what is the problem :rolleyes:

    And how about their management?! Well they are too busy to find new excuses for new/old players. Also...

    Message - Sponsored by Casino Rewards:
    New Book! "The Thousand and One Excuses" by Casino Rewards Management
    Order now! Only €/$999.95* + Special Gift!**

    *Please Note - After receiving your payment
    1. We do not quarantee anything - even delivering
    2. Manager decision is final

    **Please Note - Special Gift terms
    1. We have right to denied your gift for any reasons whatsoever.
    2. Manager decision is final
     
    Last edited: May 14, 2006
  14. May 15, 2006
  15. Renegade

    Renegade Dormant account

    Occupation:
    Store Clerk
    Location:
    USA
    Funny, I just tried my old account...Guess what...I can't log in!!!!!
    That is funny!!
     
    Last edited: May 15, 2006
  16. May 15, 2006
  17. Renegade

    Renegade Dormant account

    Occupation:
    Store Clerk
    Location:
    USA
    That is funny:lolup: :notworthy :thumbsup:

    Sad but it is the jest of things with them.
     
  18. May 18, 2006
  19. grazza7777

    grazza7777 Dormant account

    Occupation:
    CERAMIC TILER
    Location:
    AUSTRALIA
    casino rewards got me also

    grazza7777, i sent casino rewards and email asking if i make a deposit and if so how much would it need to be to reactivate the free 1 hour play, well here was his return email.MY EMAIL ADDRESS HAS BEEN DELETED FOR SECURITY PURPOSES,


    From: "Casino Rewards Support" <support@casinorewards.com> View Contact Details

    Date: Sun, 14 May 2006 02:58:29 GMT
    Subject: RE: free 1 hour play at captain cooks or casoino classic

    Hello Graham

    Thank you for your query regarding the Free Play promotion.

    Our records indicate that you have already played the free hour at another Casino in the Casino Rewards network.

    In order to play at this Casino, you will be required to make a deposit (minimum $20....well within your budget....lol) prior to beginning the free hour.

    Once you make the deposit please allow up to 20 minutes for our systems to update and then attempt to start the free hour again.

    If you require any further assistance, please do not hesitate in contacting us.

    Kind Regards,

    Wolfgang

    CR Helpdesk


    -----------------------------------

    Did you know that you can now deposit casino chips at all of the CasinoRewards member casinos using your Check Book? Check out the new E-Check banking option here You must register/login in order to see the link.

    Or email us at This email is not visible to you. for more information.

    ----- Original Message -----
    From:support@casinorewards.com

    Sent: 5/14/2006 12:40:23 PM

    graham_dunn, i was just wondering, i have had the promo on both of these casinos i think,if possible,if i make a deposit, and how much will i need to make, to get the free 1 hour promo again, or is a 1 time offer only, could you please email me back as to your answer, i have at present $26 to splurge, lol, many thanx graham dunn
    Send instant messages to your online friends You must register/login in order to see the link.

    NOW I NEVER RECEIVED THEM AND NOW THEY HAVE LOCKED MY ACCOUNT AT CAPTAIN COOKS, FOR THE SAKE OF A CHITTY $20 THEY HAVE DONE THE DIRTY ON ME. HERE IS THERE LAST EMAIL I RECEIVED SOME 2 HOUR AGO.
    e: Thu, 18 May 2006 04:53:30 GMT
    Subject: Your Account

    Hello Graham



    Thank you for contacting the CR Helpdesk with your query.



    As per your emailed inquiry, I have checked into your Casino Classic account and I can see that you were successful in the 1hr Free Play Promotion on 7th May, 2006 after making your $20 deposit as per Wolfgang's previous email to you.

    Your Casino Classic account has been locked though and will need to speak with our Risk Management department if you wish to continue playing at Casino Classic.

    If you require any further assistance, please do not hesitate to contact us.

    Kind Regards,

    Lynn

    CR Helpdesk
    -----------------------------------
    Did you know that you can now deposit casino chips at all of the CasinoRewards member casinos using your Check Book? Check out the new E-Check banking option here You must register/login in order to see the link.
    Or email us at This email is not visible to you. for more information.

    Now the thing is i deposited the money on the 14th may not the 7thmay
    also it was captain cooks not casino classic, all they are, are unethical, lying cheating theiving low class pieces of dog chit casino.
    if you can help me casinomeister i have every email sent to me in the last 4 days, i honestly thought i had a chance of getting the 1 hour free untill they locked me out, now i know they mean business, the funny thing is , if it were a land basd casino i would have gotten a lawyer by now and sued their asses for 1 million dollars but no they are an online casino and are untouchable which to me is dangerous, if someone is above the law then dodgy things happen.grazza7777, any help in this matter will be greatly appreciated and its not the money i;m worried about its the principle of the thing.
     
  20. May 18, 2006
  21. Darem1

    Darem1 Experienced Member

    Occupation:
    I was an accountant in a previous life
    Location:
    Florida
    Captain Crooks, I mean Cooks

    What a crappy thing to happen. I sure hope you get your free spins and clean them out!
     
  22. May 18, 2006
  23. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    You can only play the free hour once at each of the two casinos, the first without any deposit, the second with a $20 deposit.
     
  24. May 21, 2006
  25. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Just opened an account at luckyemperor and tried to contact them, and realised their 00 800 number from the UK doesn't work! Very unprofessional!

    Needless to say my bonus request was refused, as i haven't lost enough money with them!
     
  26. May 24, 2006
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Emma

    Just heard from "Emma" again, I am now an "Elite" VIP, despite not having played there for 2 years now!!!
    They must be regretting what they missed out on by looking at my logs for Aztec Riches and Phoenician:D :D

    I have the "exclusive" (doubtful) keyring casino chip with lucky number (which was NOT me today:mad: )

    They restate the UK Phone number as:-

    00800 8222 7466

    I have not phoned in 2 years, so I suggest looking to see if this is the number that is not working, or whether it is an old number that is the problem. Even if it rings, don't expect it to be answered in a hurry though!!! Live Chat is STILL "dead".
     
  28. May 24, 2006
  29. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Yup! thats the number they have advertised everywhere. The lovely lady on my British Telecom line, is telling me "the number you have dialled has not been recognised".

    Well sounds as though they have lots and lots of customers form the UK:thumbsup:
     
  30. May 24, 2006
  31. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    casino rewards group - anytone at home?

    Stay away from Casino Rewards Group. They are BAD NEWS. The only group of Casinos I will not ever play due to very poor management.
     
  32. Jun 2, 2006
  33. vtlady

    vtlady Dormant account

    Occupation:
    retired
    Location:
    USA
    Casino Rewards Stinks

    They only anwser when they want to. They do not practice responsible gaming and only wnat your money and to hell with you.
     
  34. Jun 3, 2006
  35. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I played this "promotion" at both casinos. Hardly impressive, since the games are restricted and are much tighter than their normal versions.

    I did notice while I was playing the promotion at Captain Cook's, that the banner at the top said Casino Classic! :what:

    Logging in to Captain Cooks tonight, I get this at the lobby:
     

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