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Casino Rewards down the drain like Fortune Lounge?

Discussion in 'Casino Complaints - Bonus Issues' started by andjohan, Sep 5, 2007.

    Sep 5, 2007
  1. andjohan

    andjohan Dormant account

    Occupation:
    Accounting
    Location:
    Sweden
    Apparently Casino Rewards has enforced their "we can do whatever we want rule" and eCogra seems just to be puppet dolls to the casinos. The eCogra label does not say much anymore.

    Anyway, I took part of Captain Cook's freeplay offer and was able to transfer 200 credits to my real account. I played (risked my own money and did not use any autoplay feature) at the casino and was able to cash out around 500 credits. However, since I played French Roulette I had clearly played by a certain pattern that did not sit well with the "Risk management" team. They told me that my deposit would be refunded, but now, 3 weeks later, there has not been a daim in my Neteller account from Casino Rewards.

    I don't understand how reputable casinos can act like this. They should state in their Terms and Conditions that the only allowed games to clear a bonus is slots. French Roulette weighs 50% towards clearing the wagering requirement! If the casino don't want players to play that game to clear a bonus, make it weigh less, like Blackjack.

    Has anyone had any experiences like this with the Casino Rewards group?



    Regards,
    Johan Andersson
     
    3 people like this.
  2. Sep 6, 2007
  3. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Pitch-a-bitch. This seems rogue material, especially as it seems that you have followed their rules 100 %.

    Casino Rewards has never been the most player-friendly casino out there, but even they can not pull out these rogue tricks and steal players winnings if the player has not done anything illegal.

    6 months ago Microgaming casinos IMO took the wrong path and started confiscating winnings. Once I thought you could trust a casino by its software, not anymore.
     
    2 people like this.
  4. Sep 6, 2007
  5. Janek12

    Janek12 Senior Member

    Occupation:
    Translator
    Location:
    Europe
    That is really outrageous

    That's horrible; I played at several casinos from this group but I always busted when trying to clear the bonus; now I played at Casino Kingdom and I also used MOSTLY French Roulette to clear the bonus but this time I did not bust (for once :rolleyes:) and won around 300 credits; I requested withdrawal two days ago so now, after reading this post, I am curious whether they will pay me.
    In any case, it really is so outrageous that they dared to confiscate your winnings although you fully complied with their rules; it makes me so mad!!! :mad:

    IMHO, you should not accept just the refund of your deposit and you should insist that they pay you all the winings. If they don't, they should really be tarred and included among rogue casinos, IMO.
     
  6. Sep 6, 2007
  7. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    As an affiliate I stopped doing business with Casino Rewards over two years ago.

    I would NEVER personally play at their tables.

    I would not recommend these guys to anyone ever, but then that is just me.
     
    2 people like this.
  8. Sep 6, 2007
  9. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    It seems like EZ-Bonus has been anything but.

    Casino Rewards is among the worst MG groups. In the race to the depths of hell I would say that it's a photo finish between Casino Rewards and Grand Priv.
     
    3 people like this.
  10. Sep 6, 2007
  11. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    one casino that makes clear that flat-min-grinding is not allowed is ladbrokes. their rules state you must bet at least 10% of the deposited amount on each hand to count for wagering. seems like a lot, but since they match it with bonus, you really only bet 5% of your stack. when i was playing, the sign-up was 50 gbp on 50 deposit, so i had to bet 5/hand. i mistakenly bet lower at the beginning, but them remembered and did the wagering as required. and i got paid.

    it is not hard for casinos to say articulately what they expect of you. but it is douches like the ones who keep it so vague with their "risk assessment" or "deemed abusive" or "do not count (but really means voids your winnings)", so they can ensnare anyone they choose, that turn my stomach.

    it isn't enough that they host games with a built-in edge/take to hundreds of players each day, but they have to ruin winners' days, and weasel out of their own offers after we fulfil our end, by loopholing us with invocation of eff-you clauses. they are such... i won't say it. dorks, yeah that's what i was thinking, dorks...

    good luck to those embroiled in this though, make sure to pitch a bitch if you haven't yet (and truly did comply with all rules/terms). bryan is on vacation or just got back though, plus he's renovating, so give him a while, but he'll fight in your corner. :thumbsup:
     
  12. Sep 6, 2007
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Oh, for Pete's sake, most players use some sort of strategy when playing roulette, baccarat or the like. The casinos should know clearly that there is no fool-proof system to beat the house so why are they so concerned about the pattern that you play. Even if you had bet on RED/BLACK or ODD/EVEN simultaneously, you would still stand a small chance of losing everything so I dont really understand how they can say they dont like the pattern of your wagering. The next time players ask for a withdrawal, they will be asking for identification and then decline your winnings by saying that you look like amoney launderer and the risk department will only refund your deposit to you. These casinos rot.
     
  14. Sep 6, 2007
  15. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    the more negative things i keep hearing on a daily basis about online casinos and casino groups makes me believe more and more that this industry needs to be administrated to by some kinda responsible governing type body, that way the rougues go out of buisness and players can be treated with the utmost respect and all this crap they keep pulling on us would stop.casinos would also be protecting themselves against abusers and scammers, maybe the big boys in vegas like harraghs or ceasars or one of those big casinos should start up an online version and somehow work it out with our gov, about all the legalities and it would surely be taxed but would you rather take chances with this online casinos as is or with one that had a long and very good and lasting reputation, even if you had to pay taxes or whatever other regulations would be put on it i still think it would be better...my little 2 cents worth
     
    2 people like this.
  16. Sep 6, 2007
  17. Janek12

    Janek12 Senior Member

    Occupation:
    Translator
    Location:
    Europe
    I got paid all right

    I got paid today without any problems today. As I mentioned earlier I deposited 80 USD at Casino Kingdom, got a bonus 80 USD (which is, by the way, a curious thing because they only advertise 100% bonus up to 77 USD); I played mostly French Roulette, with some slots and several types of BJ in between. Heeding the advice of the Great KasinoKing :), I refrained from cashing in immediately after meeting the WR and I played several short sessions for two days after meeting the WR, again playing some slots, a bit of French roulette and a bit of BJ, then requested withdrawal of 385 USD on Tuesday and I got the money today (to an e-wallet account).
    Last week I deposited 200 USD at Lucky Emperor (another casino from the Casino Rewards group), without any bonus (previously busted the 100% SB), cashed in 290 USD; the money arrived in 2-3 days, too.
    I was perhaps lucky that I did not have any problems; my personal experience with Casino Rewards has been really very good so far - they have something like 10 casinos in this group and they gave me the full signup bonus in EACH of their casinos, at which I registered successively one by one at ca 1-3 week intervals.
    And as far as I know, there is no other MG casino group that would offer more than one sign-up bonus across the group.

    So my experience is very different from that of andjohan but I would very much like to see that he gets paid his winnings in full because otherwise I would be more than reluctant to play at any Casino Rewards casino again (although there are some casinos left where I have not claimed the SB yet ;)) out of solidarity with him.
     
  18. Sep 6, 2007
  19. NextToYou

    NextToYou Experienced Member webmeister

    Occupation:
    Student
    Location:
    Europe
    Pitch-A-Bitch OP. They cant confiscate winning when you have followed T&C. Playing certain way is not a reason.
     
  20. Sep 6, 2007
  21. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Yep. In the old days you could trust the Clearplay system. Slots and American roulette were 100%, French Roulette 50% and so on..

    Nowadays your winnings can be confiscated almost for any reason. Abuse? Sure you got it. It really adds to the casinos house edge as they have the option to steal winnings. Especially with those big time gamblers who usually lose but sometimes win big. When they can steal winnings that one time the house edge is suddenly 100%.

    This is very negative to all microgaming casinos.
     
  22. Sep 6, 2007
  23. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    CASINO REWARDS IS HORRIBLE

    Stopped playing any of their casinos 3 years ago. The management could careless about keeping players.
     
  24. Sep 7, 2007
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Did you contact Tex Rees at eCOGRA? You seem to be quick on ragging on them, but if they don't have a complaint on file how are they supposed to know what's going on?

    Contact Tex, and let her look into this. It seems that CCC is doing the same thing that Fortune Lounge did a few months ago. If there is no fraud involved and you followed the terms and conditions, then you shouldn't have a problem.
     
  26. Sep 9, 2007
  27. andjohan

    andjohan Dormant account

    Occupation:
    Accounting
    Location:
    Sweden
    I did contact Tex at eCOGRA before posting anything about this. She repeated exactly what Casino Rewards had said.

    Thanks for answering,
    Johan Andersson
     
    1 person likes this.
  28. Sep 10, 2007
  29. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I've heard about other similar experiences recently, particularly with Captain Cook's, rather than others in the group. A few players have had winnings denied for "irregular" play/betting. While some other players using the same play style did not have winnings denied. The group has also denied winnings for using autoplay, as discussed in another thread on this forum.

    I don't consider Casino Rewards do be as bad as Fortune Lounge with confiscating winnings, as most players do not seem to have problems. However, the recent events with Casino Rewards, Fortune Lounge, Playshare (white label), and others jeopardize Microgaming's reputation, as well as eCOGRA's.
     
    2 people like this.
  30. Sep 10, 2007
  31. Atlanta

    Atlanta Banned User - player fraud - violation of <a href=

    Occupation:
    Gambling
    Location:
    Atlanta
    I had the same issue with this group also. I HONESTLY BELIEVE. They are taking winnners for various reasons and compling a false database on them. I mean if they dont want to pay this player. They will make a case for bonus abuse. And supply false evidence to present to eCogra. And eCogra interms goes along with the casino's decisions. I for once believe this is what happened to me.

    ..."Oh here you go eCogra as you can see. Joe Blow, Susie Q, and Sissy Sammy all signed up from the same computer. So we refused the payout...eCogra 'AGREED!!!!'

    Or..."Oh here you go eCogra as you can see. Dee Dike only play slots and used autoplay to complete the requirements. so we refused the payout...eCogra 'AGREED!!!!'
     
  32. Sep 12, 2007
  33. Nickelars

    Nickelars Dormant account

    Occupation:
    Consult
    Location:
    Sweden
    I'm also having trouble with captain cooks, they tell me that I have brooken clause 12 and 13, You must register/login in order to see the link.

    What I did was betting my full roll, and then wager the bonus on ONE color with french roulette, no zero risk wagers.

    They told me that my deposit would be refunded (which it hasn't and it's been almost a month now) and my winnings void...

    Is this worth pitching or is it a dead end? I have not contacted ecgora since it's doesn't seem to help... they just say the samething as the casino.
     
    1 person likes this.
  34. Sep 12, 2007
  35. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    12. Observations of playing patterns such as the playing of equal, zero margin or hedge betting may not be considered as playing in the appropriate spirit for the purposes of meeting bonus wagering requirements. Should the Casino deem that these practices have been utilized for the specific purpose of meeting wagering requirements, the casino reserves the right to withhold any cashins and/or confiscate all winnings.


    13. Other practices of playing behaviour which may lead to the casino withholding cashins and/or confiscating all winnings include, but are not limited to, placing single bets whereby the wager consists of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. Should the casino deem that practices such as this have been utilized, the casino reserves the right to withhold any cashins and/or confiscate all winnings.

    rethinking
    quote my origianl reply
    So the hair you are splitting is that you only bet half of your available balance so it should be okay?

    geez:rolleyes: where does this stuff end, when they stop offering all bonuses to everybody?
     
  36. Sep 13, 2007
  37. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Could someone tell me where I can find the zero margin games at Captain Cook's?
     
  38. Sep 13, 2007
  39. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    When I first ever started playing online, I also played the 500 free offer and also played at Captain Cooks. I played Oceans 7's and ended up winning close to $3000, after the deposit, wager, etc. I won again and ended up closing out at $1000. I stayed with the same game and folllowed all their rules and although it took a few weeks, (after all the hub bub) they payed. I know your situation is different. I stayed with Casino Rewards for a long time, then they started suspending my rewards account. Every time they suspended it I would go ok, understandble, I'll make a deposit. Then, they started doing it more frequently. It became monotaneous. If I didn't play for a week or two, and hadn't deposited, I would go to my account and try to use some of my VIP points, and I was told I was suspended. I emailed several times, I was getting p'oed and they finally sent me my breakdown of deposit/withdrawal/points ratio and they told me because my winnings/points were more then my deposits I was suspended. Everytime I asked how much I would need to deposit to have this suspension taken off they said "All we can tell you is that you need to make more deposits first" I threw up my hands. I sent them an email stating I have a feeling until I deposit as much as I had won this was going to continue (points suspension) I never heard back from them. I understand there may be some that abuse this but I had made many deposits and was loyal. I posted their email here a while ago. Anyway, I left them furious and with a bad taste in my mouth. I found it unfair. On a good note, I really liked their casinos and found their games to run smoothly and never felt any unfairness while playing. Too Bad. Anyway more importantly and more related to your particular thread topic, they should pay you. Good Luck
    Patrina:)
     
    2 people like this.

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