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Casino Rewards confiscates 2000€

Discussion in 'Casino Complaints - Non-Bonus Issues' started by petr1, Nov 20, 2013.

    Nov 20, 2013
  1. petr1

    petr1 Banned User

    Occupation:
    Nothing
    Location:
    Finland
    This is spreading all over Finnish news. Player had received a 100% bonus offer from UK Casino Club (Casino Rewards). He deposited 50€ and won 2000€. However, there was an issue with the deposit method thus confiscating all the winnings.

    Player had used a credit card which was connected to his family bank account. The credit card was in his name, the bank account wasn't. This was the reason for the confiscation.

    I don't know if there has been some kind of misunderstanding but it's strange that they would confiscate the winnings as the player used his own credit card. Who cares about the bank account. Of course this is only one side of the story.. I'd like to hear a comment from Casino Rewards.

    Source :You must register/login in order to see the link. (in Finnish)
     
  2. Nov 20, 2013
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This is a moot point. Here in the UK and therefore presumably other European countries you are often offered a second card for other named persons you can link to an account. I can for example, get my partner a credit card on my account so she can use it too. Obviously you can have joint bank accounts with two or more card-holders.
    This situation could result in two people getting bonuses on one linked account. Did you have bonuses as an issue in this matter?
    If not, and your card was the only one used on CasinoUK then they are being unreasonable, but to be sure we need more details. If this was the case, then you should be paid. If there is more to this, let us know.
     
  4. Nov 20, 2013
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If it is possible for you to contact the player, you should do so and advise them to sign up here at CM.
    Then they can contact the rep here: http://www.casinomeister.com/forums/members/renee_ra.html

    If she can not put the matter right, or maintains that the player is in breach of the T&C's, the player can Pitch-A-Bitch.

    KK
     
    1 person likes this.
  6. Nov 20, 2013
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Right you are.

    The card might be in their NAME, but the card NUMBER will be the same as every other card on the account.

    What's the bet another family member claimed the bonus using that credit card NUMBER. I don't see another way they could know about the linked bank account. I notice it wasn't mentioned :rolleyes:

    Looks like a pretty straightforward case to me.
     
  8. Nov 20, 2013
  9. petr1

    petr1 Banned User

    Occupation:
    Nothing
    Location:
    Finland
    It could be that he had to send a bank statement where the credit card transaction is shown. I don't know, I'm waiting to see what CR has to say.
     
  10. Nov 20, 2013
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Exactly, that's why I said we'd need more details because I suspect the old chestnut of bonus issues.
     
    1 person likes this.
  12. Nov 22, 2013
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Again, that's only part of it. The guy was sharing accounts with his wife it seems, and it was his wife who wrote the article. Biased reporting I'd say. :p
     
    2 people like this.
  14. Nov 22, 2013
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    That AND repeatedly munging up the registration and KYC details, things like missing card numbers, duplicate accounts, etc. I'm not saying the players here are fraudulent but they are guilty of an unusually high rate of screw-ups in their account details. The casino has repeatedly had to go back to them, get new and/or correct info, request further data on incomplete forms, etc. And for their efforts they get repeated threats and abuse. IMO the casino has every right to proceed VERY cautiously with these two.
     
    2 people like this.

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