Hello all,
I have used Casino Rewards casinos for a few months now without issue and thought their bonuses were pretty good, especially for nowadays and they actually encourage you to use multiple casinos within their brand unlike all the others who usually only allow you one per network.
I have had one account with them from March and never had an issue nor been asked for documents and have lost many hundreds. I started a new account with them on their site Luxury Casino a few weeks back and took part in the welcome bonus which i was fortunate enough to have a small win on after you deduct my other deposits and only just noticed an email from a couple of weeks back asking me for the following;
Picture of card front and back (standard)
Picture of my bank statement for the last 30 days with all transactions showing (not sure why i need to show all my transactions but fine)
A picture of my ID in front of my computer i used to sign up....... (Very strange)
Im going to send the documents they want later but i do not have the computer they are asking me to send a picture of anymore as i got rid of it literally last week but more to the point what could they possibly want a picture of this for? I've never heard of such a request from a casino before as there's no information in terms of identity or address verification they can garner from such an image. ID, Cards, Proof of address fine but this is very strange. I spoke to the UK Gambling Commission and they have said they also cant understand such a request and have asked me to get back to them with the response i get as to why they are asking for it. Has anyone else had such a ridiculous request from them?
Thanks in advance
I have used Casino Rewards casinos for a few months now without issue and thought their bonuses were pretty good, especially for nowadays and they actually encourage you to use multiple casinos within their brand unlike all the others who usually only allow you one per network.
I have had one account with them from March and never had an issue nor been asked for documents and have lost many hundreds. I started a new account with them on their site Luxury Casino a few weeks back and took part in the welcome bonus which i was fortunate enough to have a small win on after you deduct my other deposits and only just noticed an email from a couple of weeks back asking me for the following;
Picture of card front and back (standard)
Picture of my bank statement for the last 30 days with all transactions showing (not sure why i need to show all my transactions but fine)
A picture of my ID in front of my computer i used to sign up....... (Very strange)
Im going to send the documents they want later but i do not have the computer they are asking me to send a picture of anymore as i got rid of it literally last week but more to the point what could they possibly want a picture of this for? I've never heard of such a request from a casino before as there's no information in terms of identity or address verification they can garner from such an image. ID, Cards, Proof of address fine but this is very strange. I spoke to the UK Gambling Commission and they have said they also cant understand such a request and have asked me to get back to them with the response i get as to why they are asking for it. Has anyone else had such a ridiculous request from them?
Thanks in advance