There is nothing like a casino rep that wont respond. It sucks when you spend a bunch of money and a rep is way to lazy and wont make the attempt to respond. Its happened to me on numerous occasions with a few reps in particular. You may ask, why do you think they are being too lazy? Well when I see the rep having recent activity, and you get the read receipt back,you know you are being ignored. Its sometimes mind boggling that these reps, who are also , managers, owners , officers have the audacity to think they do not need to do their job on a daily basis. I lose tons of respect for the casino when it happens. When I talk about this I am not talking about it happening once or twice. I am talking about reps that have a pattern of doing this on a consistent basis.