Casino Reps who wont respond

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
There is nothing like a casino rep that wont respond. It sucks when you spend a bunch of money and a rep is way to lazy and wont make the attempt to respond. Its happened to me on numerous occasions with a few reps in particular. You may ask, why do you think they are being too lazy? Well when I see the rep having recent activity, and you get the read receipt back,you know you are being ignored. Its sometimes mind boggling that these reps, who are also , managers, owners , officers have the audacity to think they do not need to do their job on a daily basis. I lose tons of respect for the casino when it happens. When I talk about this I am not talking about it happening once or twice. I am talking about reps that have a pattern of doing this on a consistent basis.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Everyone has a pile on their plate. But a reply of some sort should be issued in a couple of days most times.

If you have reps that consistently fail to respond, I think you should let CM know.

I know people take holidays from time to time, but someone should be stepping in to cover, even if it's to send a response that the rep is on holiday and will back to you on such-and-such a date.
 

4 of a kind

Repeated violations of forum rule 1.16 - troll
Joined
Mar 11, 2009
Location
New York
I would love to give my opinion but know I'm skating on thin ice since I've been labeled a habitual whiner, habitual vandal, and a troll, and confirmed by ten members including Bryan.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
4OAK, You are perfectly entitled to your opinion and there are many, myself included, who treasure your views. Hey, it aint like you to keep things to yourself.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
4OAK, You are perfectly entitled to your opinion and there are many, myself included, who treasure your views. Hey, it aint like you to keep things to yourself.

Agreed. I would love to hear your opinion 4oak, since I happen to share a lot of your opinions, and I couldn't imagine anyone would hold your opinion against you, in a free, democratic world with freedom of speech.
Of the bat, MY opinion about reps who won't respond to specific questions is, that they don't give a flying rats..., so they, AND their outfits are basicly not worth your time, or money...
 

P.V.

Senior Member
webmeister
Joined
Apr 17, 2010
Location
Turn around...
4OAK, You are perfectly entitled to your opinion and there are many, myself included, who treasure your views. Hey, it aint like you to keep things to yourself.

Agreed, if you ever want to change your avatar image, a friend of mine captured this shot while traveling this year. :D

Sorry for the derail OP.

American Eagle.jpg
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I would love to give my opinion but know I'm skating on thin ice since I've been labeled a habitual whiner, habitual vandal, and a troll, and confirmed by ten members including Bryan.

Your troubles with Bryan and us mods are for exactly the reasons you stated: troll behaviour, which is not a joke by the way. I get the sense you're trying to belittle our position on this, not a smart move nor a step in the right direction.

As I'm sure you are aware, reporting a non-responsive Rep is a whole different matter and is highly unlikely to jeopardize the "thin ice".
 
Last edited:

dazlazz

Registered
Joined
Aug 15, 2007
Location
London, UK
There is nothing like a casino rep that wont respond. It sucks when you spend a bunch of money and a rep is way to lazy and wont make the attempt to respond. Its happened to me on numerous occasions with a few reps in particular. You may ask, why do you think they are being too lazy? Well when I see the rep having recent activity, and you get the read receipt back,you know you are being ignored. Its sometimes mind boggling that these reps, who are also , managers, owners , officers have the audacity to think they do not need to do their job on a daily basis. I lose tons of respect for the casino when it happens. When I talk about this I am not talking about it happening once or twice. I am talking about reps that have a pattern of doing this on a consistent basis.

Hey BMW, why not name the casino who's rep is not responding - if one of my reps behaved liked that (apart from a serious reason like a death in the family or Fulham FC lost), they would be for a 'big talking to' - all reps (if they are even bothering to look) should take note!!!!

Regards,

Daz
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
There is nothing like a casino rep that wont respond. It sucks when you spend a bunch of money and a rep is way to lazy and wont make the attempt to respond. Its happened to me on numerous occasions with a few reps in particular. You may ask, why do you think they are being too lazy? Well when I see the rep having recent activity, and you get the read receipt back,you know you are being ignored. Its sometimes mind boggling that these reps, who are also , managers, owners , officers have the audacity to think they do not need to do their job on a daily basis. I lose tons of respect for the casino when it happens. When I talk about this I am not talking about it happening once or twice. I am talking about reps that have a pattern of doing this on a consistent basis.

Then I need to know.

4 of a kind said:
I would love to give my opinion but know I'm skating on thin ice since I've been labeled a habitual whiner, habitual vandal, and a troll, and confirmed by ten members including Bryan.

Will you please just knock it off. Your "Wo is me - I'm going to be a martyr on an Internet forum" behaviour is absolutely silly, and it's really getting tiresome. That's being a troll.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

It has happened to me twice that casino reps on this forum has not replied on my PM.

Both of them are represented by the Casino Manager here. The first issue was regarding Polish players. I asked the rep why they offer Polish players bonuses with 200 X B+D WR. No reply.

The second issue was regarding US players. I asked the rep if their casino accepted US players (I had just wrote a critical commentary about US-friendly casinos in a relevant thread and was a bit unsure if they had stopped taking US players). I was quite surprised when I did not get any reply from this rep since the casino is highly admired on this forum.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
If I treated my clients this way I will be given a kick in the butt. It is common courtesy to acknowledge the pm by replying you will look into the issue and then giving an expected time frame as to when you are likely to revert. I was frustrated when some reps didnt answer my pms only to find that the pms were not sent because my quota had been exceeded without me knowing it.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
In my opinion, at any given time of day...
If you scroll down to see who has logged into the forum, you will see numerous casino reps who have logged in. Whether it be to read PMs, to peruse the forum, whatever reason...As I am typing this 16 reps have logged in so far this morning. How many have interacted on the forum? How many members have received PMs from any casino rep before 8:25 AM EDT?

A while back I did a thread about T&Cs for the accredited casinos listed here on casinomeister. I did a separate rep friendly thread asking the casino reps how often they reviewed and edited their T&Cs. The ONLY rep who replied was PlexRep (miss his interaction ;)), it's a shame only a handful are willing to be involved.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
I know it is frustrating not to have a rep reply, it has happened to me too. But, I have had a rep who didn't reply for almost week, then when he did reply, he apologized so many times for not getting back to me sooner, but he was on vacation. I do understand that these reps are human, and have a life, so I don't have with a problem with that, my problem is just like what was stated in the other posts, when the reps log in and read your PM and do nothing about it.

It only takes a minute to reply with something like, I got your PM, give me a day or 2 to look into this. Or something to acknowledge your PM, so you don't feel like your being ignored. I don't really think that is to much to ask.

LH
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Hey BMW, why not name the casino who's rep is not responding - if one of my reps behaved liked that (apart from a serious reason like a death in the family or Fulham FC lost), they would be for a 'big talking to' - all reps (if they are even bothering to look) should take note!!!!

Regards,

Daz

I started this thread and did not want to mention any particulars . The lack of communication will not endanger anyones ability to retrieve their money at any of the casinos. If in any way shape or form I felt that there was more of a problem I would let Brian know right away. I intended to start the thread to see everyone elses feelings, and see if anyone else has these type of problems.
 

samoas

Senior Member
Joined
Sep 16, 2003
Location
Philly born & raised 2 traffic lights away
I started this thread and did not want to mention any particulars . The lack of communication will not endanger anyones ability to retrieve their money at any of the casinos. If in any way shape or form I felt that there was more of a problem I would let Brian know right away. I intended to start the thread to see everyone elses feelings, and see if anyone else has these type of problems.

Obviously, you are not alone & I can attest that this has happened to me before on 3 ocassions.

The first one, the rep had received 3 seprate pms from me in reference to a withdraw issue. The rep never personally responded via pm, instead vaguely communicated in a forum thread and addressed the issue. I was miffed, but the issue was resolved and smooth sailing since. Btw, one of these pms was a follow up question that was not addressed, but I did get my answer via support.

The other pms to another rep posed questions that were not of a pertinent nature, so I patiently waited, knowing the rep had checked into the forum on numerous ocassions. Still no answers, so I picked up the phone or shot off an email and eventually got the answers I was seeking.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
I get the feeling that some of them just see us as a bunch of whiny complaining pia's who they feel the need to pacify occasionally with a response.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I get the feeling that some of them just see us as a bunch of whiny complaining pia's who they feel the need to pacify occasionally with a response.

But without the players, they wouldn't have jobs as there wouldn't be any cash flowing into their casinos...Sure, there will always be the one person who will be the "thorn", but the legitimate players shouldn't be made to feel as if they are second rate "citizens". By penalizing one with silence they are hurting everyone. Not very good business PR, IMO.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
But without the players, they wouldn't have jobs as there wouldn't be any cash flowing into their casinos...Sure, there will always be the one person who will be the "thorn", but the legitimate players shouldn't be made to feel as if they are second rate "citizens". By penalizing one with silence they are hurting everyone. Not very good business PR, IMO.

I agree with you 100%!

Around here, silence is NOT golden. :)

I suppose if they could see it in black and white and on their bottom line, then it would become real. Just like AnnieMac's thread about failure to acknowledge birthdays affects their bottom line, I don't think they get it.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I try to keep track of who is monitoring the forum and who isn't. The accred casinos need to have someone here on a regular basis - and if they are not responding to PMs I need to know. I can't fix something if I don't know if it's broken.

As for the non-accred casinos, there are quite a few who are digilant on participating here, and some who kind of fall off the radar. I try to keep track of this by periodically sending out mass PMs to these folks. If they don't log in to view the PMs, then I know something is amiss. If it goes on a few times, I dormanate the account.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
When you go to an I-reps page, there's a visitor message page visible. It would only take reps a moment to leave a note to say I'm on holidays until xx/xx. I've often seen such notes.

I realize sometimes emergencies happen, but for scheduled breaks, this would avoid players thinking they had been dodged.
 
Top