ATTN: Casino Rep Casino reps: Who has access to player personal and financial info?

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I know some of these questions have been answered before but danged if I can find it. (If someone tells me to do a Search, I'll bonk you on the head as I HAVE searched and come up with nothing resembling the info I'm looking for. ;)) If someone can give me links to the info, I'd love to see them.

To the casino reps:

1. After registering at your casino, who (how many? which departments?) have access to my personal info (name, address, DOB, etc.?)
2. Related to 1 - Is our personal info available to marketing? affiliates? if so, just how much info?

3. When we fax/email our financial details and ID confirmation to the casino, who sees it? How many people see it? Which departments? Is this info shared among departments? If so, which ones and who/how many in any given dept. ?
4. related to #3 - Are there safeguards in place to prevent a dishonest employee from copying (or simply forwarding to a sidekick off premises) these sensitive docs? Or from simply using the card info while at work to order iTunes or similar?

4. How much of our personal and financial info goes to the processor? Is it merely name/address? What about the card info we input when making a deposit? Who sees it? What about card info when using something to WD when payment goes back to card?

There may be other questions, if other members would like to ask, be my guest. I think we all would like to see the answers.

Please keep it civil people, this isn't about slow pays, or 'I can't win at XYZ casino'.....

Reps... we're all ears. I realize there will be differences among casino groups, and that there are specifics regarding your safeguards which must not be shared on an open forum, but please... tell us what you can.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What about the all to frequent "we have lost your documents" issue after they have been sent, even confirmed as received, by email. To me, this shows that they are not securely handled when being passed from the point of receipt to the security department that reviews them. If they are "lost", then the casino cannot claim that they have been able to ensure they have not fallen into the wrong hands, and neither can they destroy them securely, or verify that this has happened.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Thanks to the kind soul who found the old thread for me with some great related info in it. I knew it was here, I just couldn't find it.

Anyway... Here's an old thread that starts off with the OP concerned about casino spam. 2007 'Account Security Concerns

But as the reps begin to chime in we get a little better idea as to how player information is handled.
https://www.casinomeister.com/forums/threads/account-security-concerns-at-multiple-casinos.21560/

There's a bit more details in the posts from Pat (32Red) and the Totesport rep.

It's a good thread and it holds up even after 5 years.

However, incidents such as lost ID docs emails bear explaining as well -- especially when the casino first tells the player that indeed the docs were received. Where do they go?
 
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