Casino Plex (whinge)

[CasinoPlex]

Hi all, sorry for my late reply

Hi All

First of all I would like to apologise for my late reply. I’ve been very busy lately.

I’ve been looking at other Playtech casinos regarding the betting limits on slots games and compared our limits with their limits and ours are very similar or exactly the same as their limits. We have however taken note of your comments and changed the limits so the max coin size you can choose now is €5.

Any casino on the Playtech network can decide their own betting limits on any of their games. I have seen casino with very high limits and I’ve seen casino very low limits like Bet365. The limits are used for marketing purposes as well, depending on what kind players the casino is looking for.

We also understand that some players might think our betting limits are high and therefore we offer the option to reduce the betting limit on a player’s account, if the player contacts our support.

With regards to the 30 day withdrawal. I have now updated this rule as showed below:

6.5.3 With the exception of Progressive Jackpot wins, the maximum amount that you as a player can cash-out within a 30 day period is $10.000, €7000, £6000 per month. In accordance with this policy we will be able to process requests up to that amount but any additional funds will be returned to your account.

Regarding the wagering requirement for our bonuses as Freddy mentioned:

It’s correct that you will lose your bonus + winnings, if you haven’t met the wagering requirements. Imagine all the money online casinos would give away, if we didn’t have rules like this. Also our bonus terms and conditions are clearly stated on our website and we always encourage our players to read these before they make a deposit.

Please note that:

• Returning additional withdrawals over the above mentioned amounts is on many casinos and standard rule.
• When a player wins a jackpot on an online casino, the player can make the withdrawal; however, the withdrawal will not be approved until the casino has received the funds from the casino software provider. This is usually a standard rule as well on most casinos.

I hope that I’ve answer all your questions and that you are happy with the changes.

Regards

 

[refre]

Regarding the wagering requirement for our bonuses as Freddy mentioned:

It’s correct that you will lose your bonus + winnings, if you haven’t met the wagering requirements. Imagine all the money online casinos would give away, if we didn’t have rules like this. Also our bonus terms and conditions are clearly stated on our website and we always encourage our players to read these before they make a deposit.

How bout just returning the money to the player account, with a note saying you still have to wager $XXX before you can make a withdrawal?
Or better yet, have the software keep track, so the player can't withdraw before meeting WRs.
I do see your point though, it would cost a lot in terms of actually paying legitimate winnings.

This thread may be of interest

https://www.casinomeister.com/forums/community/online-casinos/


Freddy

 

[rainmaker]

.

Thanks for your reply CasinoPlex rep.

I have seen that you have for example reduced the max bet on Thrill Seekers from €5000 to €500. That is good. I would guess that you also saw that a lower max limit was more appropriate, not only for the player but for your casino as well.

Quote: I’ve been looking at other Playtech casinos regarding the betting limits on slots games and compared our limits with their limits and ours are very similar or exactly the same as their limits

Yes, as I have mentioned. The tendency is that less reputable Playtech casinos have high limits (or the highest possible max bet limit), while larger and more reputable companies with Playtech casinos have lower limits. I am not surprised that for example some of the roguish Playtech casinos have high limits.

As for your €7000 withdrawal limit per month. I still think this is a bit low since you offer play up to about €1000-2000 per spin on some games ( this is after the bet reduction). But this must be up the the players to decide wheter they think it is fair enough.

Again, thanks for your reply and for reducing the bet limit. This shows that your casino are willing to change for the better and this is always a good sign

 

[Simmo!]

I know its an old thread but I just wanted to add a note here that "casino.dk" is the same operation as Casinoplex - same software, same T&C's, same support. The option to display the website in English doesn't translate the FAQ/T&C's (yet).

 

[Betfred]

Hi all,

I just want to point out that not all casinos on the Playtech network are the same. We paid out the full £5.1 million pound jackpot in one installment to our Beach Life winner (

You do not have permission to view link Log in or register now.

). Took about 48 hours from the player winning to having the entire amount in his bank account; we won't profit from someone's legitimate win by retaining the jackpot for as long as possible - we are after all a gambling company and believe it's only fair a player receives exactly what they're due.

Cheers,

Aaron

 

[rainmaker]

Hi all,

I just want to point out that not all casinos on the Playtech network are the same. We paid out the full £5.1 million pound jackpot in one installment to our Beach Life winner (

You do not have permission to view link Log in or register now.

). Took about 48 hours from the player winning to having the entire amount in his bank account; we won't profit from someone's legitimate win by retaining the jackpot for as long as possible - we are after all a gambling company and believe it's only fair a player receives exactly what they're due.

Cheers,

Aaron

To pay out a £5.1 million pound Jackpot in full within 48 hours is quite impressive

I bet the player also was happy with this hehe.

This is yet another example of why players must choose their Playtech casino carefully. You have a great casino like Betfred who will pay out this BIG jackpot within a couple of days, while other casinos would have paid you in monthly installments over the next 70 years or so.

 

[CasinoPlex]

I know its an old thread but I just wanted to add a note here that "casino.dk" is the same operation as Casinoplex - same software, same T&C's, same support. The option to display the website in English doesn't translate the FAQ/T&C's (yet).

Hi there

Casino.dk is targeting Danish players, but we are also working on promoting the site for International players, so in case you have any questions, problems or similar just contact us on support@casino.dk and we will get back to you asap. We are currently in the progress of updating the whole site, so you may find some pages which are still in Danish and should you require a translation of them immediately, then you are again more than welcome to contact our support.
<snipped url>

Let me know if you have further questions and I will be more than happy to answer them..

Regards,

Martin

 

[Betfred]

'Happy' doesn't quite capture it! The player decided to remain anonymous so I can't show you the photographs of him holding the cheque on the private jet, but, yeah, pretty damned happy The player continues to play with us.

Couldn't agree more ref casino selection. Playtech merely provider the tools; it's up to the casinos to decide how they use them.

Aaron

 

[CasinoPlex]

'Happy' doesn't quite capture it! The player decided to remain anonymous so I can't show you the photographs of him holding the cheque on the private jet, but, yeah, pretty damned happy The player continues to play with us.

Couldn't agree more ref casino selection. Playtech merely provider the tools; it's up to the casinos to decide how they use them.

Aaron

Hi Aaron

Thats quite a statement to put out on a forum "That not all Playtech casinos are the same" specially considering that all casinos who uses Playtech have exactly the same software. Once a jackpot is transferred to the casino, who had a player winning it, then im sure that the casino would pay it out immediately just like we would and just like you did.

If you want to promote your big winner we would appreciate that do this in a thread related to your own brand and not related to us.

Thank you for cooperation.

/Martin

 

[GOCC]

Hi all,

I just want to point out that not all casinos on the Playtech network are the same. We paid out the full £5.1 million pound jackpot in one installment to our Beach Life winner (

You do not have permission to view link Log in or register now.

). Took about 48 hours from the player winning to having the entire amount in his bank account; we won't profit from someone's legitimate win by retaining the jackpot for as long as possible - we are after all a gambling company and believe it's only fair a player receives exactly what they're due.

Cheers,

Aaron

Well done.

Shame when I telephoned to have a bet on my Greyhound at 2/1 for the Grand National I was offered £7.50 (Or a liability of £15.00)

Also, as you are a Gambling Company, Why did Barney Curly have to go to the GGA to get paid?

See we can all Hijack Threads.

 

[Betfred]

Hi /Martin,

I'm sorry you feel I was solely promoting Betfred Casino but I thought it important to make it clear that not all casinos operating with Playtech software have the same policies. My point was that we all have the same tools, but operators make different choices on how they operate those tools. To that end, not all Playtech casinos are the same. The big winner illustrated my point.

Cheers,

Aaron

 

[GOCC]

Hi Aaron

Thats quite a statement to put out on a forum "That not all Playtech casinos are the same" specially considering that all casinos who uses Playtech have exactly the same software. Once a jackpot is transferred to the casino, who had a player winning it, then im sure that the casino would pay it out immediately just like we would and just like you did.

If you want to promote your big winner we would appreciate that do this in a thread related to your own brand and not related to us.

Thank you for cooperation.

/Martin

Completely agree and posted my reply above without reading your comment.

While Betfred may have a "Great PR" bandwagon, in the UK betting world there rep is no where near especially after making a legitimate winner wait TWENTY ONE MONTHS for payment on a winning bet of £823,000.

You do not have permission to view link Log in or register now.

Well done to Casino plex rep though for coming back sharply with responses to concerns.

 

[Betfred]

Okay, apologies if this came across as a hijack of the conversation; I was commenting on one of the latter posts about how Playtech payout their jackpots and whether operators decide to release all their funds once. I was defending Playtech and certainly wasn't directing criticism at any particular Playtech operator. Again, sorry if this didn't come across the right way.

As for your bets, GOCC, I can't speak for the sportsbook team but I'm sure they would be happy to explain their decision. The case of Barney Curly is no doubt before my time at Betfred; I can't find him on the Casino database either.

Cheers,

Aaron

 

[rainmaker]

Hi Aaron

Once a jackpot is transferred to the casino, who had a player winning it, then im sure that the casino would pay it out immediately just like we would and just like you did.

I can not agree with you here. Not every Playtech based casino has a history of paying progressive jackpots in full/immediately. That is also why players in general should choose their Playtech casino carefully. But it is also nice to know that Casino Plex would pay out immediately

Some of you may remember this case from 2009 (from "Worst Player Experience of 2009")

A long story, but worth reading for those who are interested:

Sylvia P. won $4,188,719.98 playing the Beach Life Jackpot at Joyland – a Playtech powered casino which is now part of the William Hill group. This “win” was publicized as one of the biggest jackpots ever paid out. Joyland still has the audacity to boast of this win here

The sad thing is she only received about half of the winnings.

When she signed up at Joyland, they had a policy of a max payout of 9k per month. Do the math – $4.2 million will take around 39 years to pay out. That’s one hell of a long time - who knows if there will even be an Internet in 39 years, much less Joyland casino? Personally I think 39 years is absurd and indefensible. I don't think any player would consider this acceptable.

Here is the kicker: progressive winnings are from a pooled source. In other words, each Playtech casino that participates in the progressive jackpots contributes to this fund. Thus the progressive winnings do not affect the specific casino since this is not 100% of their money to begin with.

Joyland was in control of these funds and chose to pay the player 9K per month.

According to the player, she was told that the only way to collect her winnings was at 9k a month. If she wanted to collect a larger amount, she would have to play that amount first. She also claims that the VIP manager who was making these deals only contacted her with a Hotmail email address or by phone. This is not only unprofessional - Playtech nor the casino have these email records.

She received nothing in writing from the casino detailing her payment plan, and she decided to take them up on their offer to collect only $2,300,000.00 plus bonus which was $61,000.00 - a total of $2,361,000.

WIlliam Hill then purchased the casino, and a deal remained a deal. She had made this agreement with the previous management, but how this "deal" was handled remains to this day unclear.

This leaves one's mind pondering - what happened to the rest of the money? I assume the previous owner of Joyland has this. Who else would have it? Another question: was this a fair way to treat a player? The answer is a solid and resounding "NO"! Situations like this shame the industry - I'm still flabbergasted that this issue floated away into a memory, and no one did a thing.

*Note: One good thing that did come out of this was that the Accredited Casinos at Casinomeister are now required to pay out progressives in full (excluding Wager Works casinos). No funkified whacky crap in Casinomeisterland.

 

[CasinoPlex]

Hi /Martin,

I'm sorry you feel I was solely promoting Betfred Casino but I thought it important to make it clear that not all casinos operating with Playtech software have the same policies. My point was that we all have the same tools, but operators make different choices on how they operate those tools. To that end, not all Playtech casinos are the same. The big winner illustrated my point.

Cheers,

Aaron

Operators do make different choices and that's up to them. I would like to point out, that WE also had many Jackpot winners who was paid immediately after, so before you make statements about any of the companies on Playtech you should check your facts and contact the company about how they do it, and don't comment on a thread which is not related to your own brand.

So next when you have a big winner or want to discuss different procedures on Playtech, kindly create your own thread and we can all have a nice chat there if you invite the brands using playtech software.

Thanks.

 

[GOCC]

As for your bets, GOCC, I can't speak for the sportsbook team but I'm sure they would be happy to explain their decision.
Cheers,

Aaron

No they wont, they repeat the term "Trading Decision", "Trading Decision" The Racing Post printed a Letter and asked Betfred to comment and they decline. Strange for such a company who love their name in the papers.

The case of Barney Curly is no doubt before my time at Betfred; I can't find him on the Casino database either.

Cheers,

Aaron

If you even chose to read my reply correctly it had nothing to do with the casino. It was a horse racing bet that the man had 2 wait nearly 2 years to get paid because thread threw his dolls out of the pram and wouldnt pay from Gibralter but did in the UK. And also, it was February 2012. Are you a noob?

Im not reply no more as I believe it is deteriorating the good work of CPlex