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Casino Parabol - DONT PLAY!

Discussion in 'Online Casino and Poker Complaints - old section' started by Lukas85, Nov 29, 2004.

    Nov 29, 2004
  1. Lukas85

    Lukas85 Dormant account

    You must register/login in order to see the link.

    On 11/15/04 I signed-up at that casino powered by NetEntertainment depositing 20 via moneybookers and therefore recieving a 20 bonus . After meeting the wagering requirements I ended up with an account balance of 55 that I cashed-out via moneybookers,too ..

    Its been two weeks now that Ive played there and still they havent taken any action to pay me. I wrote various mails to their support (their LiveChat NEVER works) but I only recieved some standart answers like "we try as hard as we can to solve this issue....." but nothing happened.

    Its only 55 but imagine I had deposited a couple of hundreds there?!

    I therefore strongly recommend NOT TO PLAY AT THIS CASINO !
     
  2. Nov 29, 2004
  3. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It took them a month to pay me less than $100. I think this casino deserves to be rogued.
     
  4. Nov 29, 2004
  5. Lukas85

    Lukas85 Dormant account

    thats the kind of BS I recieve as an answer on my enquiries - theres no change of the situation though.
     
  6. Nov 29, 2004
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Another Costa Rican *beauty* Looks like Turkish operators, though. None of this looks promising in terms of dispute follow-up, but Net Entertainment is a reasonable clean Swedish company and they might be prepared to put some pressure on for you.
     
  8. Nov 29, 2004
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Their support people are aware of this thread. Hopefully we'll hear something from them soon
     
  10. Dec 3, 2004
  11. Lukas85

    Lukas85 Dormant account

    they still havent paid me...
     
  12. Dec 4, 2004
  13. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    They gave me some rubbish about how it they need to do checks on new customers but how returning customers get paid in 1 day. I've been waiting for two weeks!
     
  14. Dec 4, 2004
  15. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    May be they need that deposit from the other guy first before they can pay you! Cashflow problem or just plain drag it out in the vain hope that you would play and lose!
     
  16. Dec 8, 2004
  17. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

  18. Dec 10, 2004
  19. blizeH

    blizeH Dormant account

    Location:
    UK
    I played here a while back for the signup bonus, came out with 150 euros and went to make a withdrawal.

    It took almost two months, but no worries, I e-mailed them and they said it was a one off verification process. I didn't believe it at first but turns out they were right.

    Played here for the second time (again, for a bonus) ended up with around 115 euros, went to withdraw and it took less than two days to payout, I imagine this will be the same for any deposit in the future :thumbsup:
     
  20. Jan 17, 2005
  21. Parabol Manager

    Parabol Manager Dormant account

    Location:
    Sweden, Stockholm
    Hi!
    I'm the new manager at Parabol Casino and I found this old thread that had not been commeted. Let me first of all apologize for the old management that was late with payments but let me tell that during my investigation it was very few players that got late payments.

    I have gone through the payments before 2005 and closed the last open dispute Parabol Casino had before I sent this mail and it was fewer than a dozen in total during 2004 well we opened in September. :) The biggest problem for Parabol Casino have been a lack of management communication and that have now been resolved. With new Management and Support we have also introduced a live chat so registered customers can have a chat to our support so issues can be resolved quickly.

    huangshiren wrote

    Just tried their live chat customer service and met a very nice person. He removed the bonus and refund my money in 5 minutes. I am really appreciated for his help.

    I have many years in the business for several bigger casino operations and you can contact me at This email is not visible to you. if you have any issues.

    Best Regards
    Johan Groundstroem
    Parabol Casino Manager
     
  22. Jan 17, 2005
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Glad to see you are addressing these problems, Parabol Manager - you are hopefully also sorting out the Suipport and Accounting functions at the casino too.

    With which online casinos were you previously involved?
     

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