Well, Cipher, JPM, Spearmaster and the rest...
...don't waste your breath (or nimble typing fingers) with this fraudster.
Here we go again. :flamemad:
Cassteal, I don't know you. And this being your first post, I was a little skeptical, but I gave you the benefit of the doubt. Apparently what you may fail to realize is that I know people inthis industry, some for several years, and I know whom to trust and whom not to.
Unfortunately for you, I know nothing about you except for what you posted and what you sent me. Weighing this against what Vahe Baloulian gave me just pisses me off.
He has given me this to share:
[color=0000ff]Here is the story with the player. He opened an account with Casino-on-Net on February, 2003.
On the 15th of March, 2003 during a regular security check we detected discrepancies in his account. Investigation proved that due to a
malfunction, which we have a reason to believe was deliberately caused by the player, his bankroll showed a bigger amount than it should have. The player was informed of this discrepancy. We also informed him that his
account will be closed while this matter is being investigated. Five days later he contacted us threatening with a lawsuit and demanding the amount that he saw in his bankroll to be paid. The player was then contacted by our Fraud Department manager and an agreement was reached. The Player agreed to receive a settlement; he signed a disclaimer and provided us with
a copy of his ID. We sent the funds to a bank account specified by him and considered the matter settled and resolved.
Later, on the 28th of May, we received a new complaint from the player through the Directorate of Offshore Gaming where he made the same claim. We complied with the Directorate's request and provided them with all the information about this case. After review, the Directorate found that there was no merit to the claim. In August, the player contacted our new regulators in Gibraltar. Again, Gibraltar's decision was the same as
Antigua's. At this time, the player denied that he ever reached an agreement, accepted the settlement, and signed documents agreeing that the
sum we paid "shall be in full and final settlement of all and any claims and
causes of action of whatever kind against Cassava..."
This matter has now been passed to our lawyers since the player repeatedly threatened to take a legal action against us.
To address the points raised in his posting:
1. We typically have no problem sharing the game history with the player, as it is a standard feature of our software. However, in some cases when the account is closed because of suspected fraud, we, like any land-based casino, may decide to release the game history only to our regulators, if they request it. It is up to the regulators to share this information with
2. When we are threatened with a legal action, the case goes to our legal advisors. If the legal action is taken, which has never been a case although we served over 8 million players during the last 7 years, the ex-member's lawyers contact us and we put them in touch with our lawyers.
The player is well aware that he has no case. I realise that he is also aware that he has nothing to lose by complaining - may be we'll pay some
more. We will not. I think that we were overly kind in the first place. I just want to assure him that this is an absolute waste of his and our time.
If you have any questions, please let me know.
He also went on with an analogy:
Basically, if we compare this to a soccer game, if the score board shows 3-1, but there were no goals during the game, the score board results don't really matter, specially if they malfunctioned "thanks" to the "winning"
So cassteal, feel like you just walked into a lion's den? Guess what, you just did.
I don't appreciate you coming in here and jerking people's chains. The members here deserve more respect than that. But then again, it was your first post.