Casino Napoli

Dave182

Newbie member
Joined
Nov 29, 2019
Location
Uk
Hi all, need some advice if possible. I have been having issues with misrepresentation by this casino, chat agents falsely claiming they accept UK players etc. As you can imagine all emails have been big standard rejections, then I learned about a charge back.

I forwarded all evidence to the bank who agreed this was a misrepresentation case, however they could not help as the payments were through a third party processor (MOONCARDS and Sqpay). They have said if it was the casino who processed the payments directly they would have reversed the transactions.

They are stating that the casion has misrepresented their products but as the payment provider did not there is nothing they can do.
 

Dave182

Newbie member
Joined
Nov 29, 2019
Location
Uk
I would just like to add, I'm currently directly trying to dispute with Napoli, the initial responses have been what you would expect, it's the players responsibility etc.

However I have followed the liscence at the footer of the website and the below information is displayed.

Excluded Territories
Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of USA, Netherlands, France, Dutch West Indies and Curacao. It is the responsibility of the licensee to be familiar with the local laws and requirements for the territories which they intend to offer their services. Before reporting such non-compliance, please make sure the license holder is not operating under multiple licenses, allowing the legal operation in the above regions.

So as their license states it is their responsibility to ensure to are adhering to juristiction laws, they clearly are not. I will await a response. Any help of advice in the meantime will be appreciated.
 

Dave182

Newbie member
Joined
Nov 29, 2019
Location
Uk
The UK is not in your excluded list.
I know that, I'm stating the fact that without a UKGC license they cannot accept UK players. As by the terms of their license they must adhere to local laws for all juristictions.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
In all honesty - they don’t care, and you’re likely to get nowhere.

If your bank won’t help, you’ll pretty much have to accept that your money is gone.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
I know that, I'm stating the fact that without a UKGC license they cannot accept UK players. As by the terms of their license they must adhere to local laws for all juristictions.

Their licence is as useful and credible as wet bog roll. Means nothing.

Nate
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I know that, I'm stating the fact that without a UKGC license they cannot accept UK players. As by the terms of their license they must adhere to local laws for all juristictions.

Doesn't matter what you read or think - they are crooked and are outside the reach of proper authorities and licensing. Laws or the MGA or Kahnawake or UKGC mean nothing to them. Paying you is totally voluntary as a result, if they don't want to, they won't. And they often don't.
 

Dave182

Newbie member
Joined
Nov 29, 2019
Location
Uk
I appreciate the responses guys, I'm not giving up yet. I'll let you know any updates.
 

Dave182

Newbie member
Joined
Nov 29, 2019
Location
Uk
After numerous emails my complaint has been escalated to casino management (I'm not holding my breath).

I have also recieved a response from the UKGC who are going to persue them to ensure they do not continue accepting UK players.

If anyone else is experiencing problems I advise you contact the UKGC, they seem very interested in stopping this clip joint.
 
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