Bonus Complaint Casino Miami Club is trying in every possible way to deprive me of my winnings

Winston90

Newbie member
PABinit
Joined
Mar 9, 2022
Location
Bern
Hello. An unfortunate situation happened to me. Casino Miami Club is trying in every possible way to deprive me of my winnings. I received a no deposit bonus at this casino, fulfilled all the conditions of the bonus program and put the winnings on withdrawal.

The casino asked for documents and I sent them a photo of my ID card, utility bills and a selfie with the ID card. After that, the casino began to delay the payment of funds by asking for a bunch of other documents. At the request of the casino, I sent two more selfies with an ID card, which they did not accept, citing the fact that the data was not clearly visible in the photo. But this is a lie on their part, since the data is very clearly visible on all three selfies.

Then, at their request, I sent a photo of my driver's license and a selfie with it. They were not satisfied with the fact that the driver's license did not indicate the expiration date. I explained to them that in my country a driver's license is issued with an unlimited validity period. The casino started demanding my passport. I told them that I didn't have it, since I had never traveled to other countries and I didn't need to apply for it.

After that, something happened that finally convinced me that no one was going to pay me. The casino asked me for a birth certificate, a selfie with this birth certificate, and I also have to notarize these photos from a notary.

In my opinion, it is obvious to any person here that the casino is just playing for time and is not going to pay. Even if theoretically I send them these documents, then tomorrow they will come up with something else, for example, they will ask you to take a selfie with all the documents against the background of my bare ass and notarize. That's why I came here hoping for your help.
 

casguy2016

Experienced Member
Joined
Aug 30, 2016
Location
Canada
I have never heard of the "Certified Fair Gambling" which they are part of and worst CFG's website hasn't been updated since 2018.
As well from what I hear having a Curacao license isn't a good authority but perhaps someone has a better idea than i do. Based on the rating on here I wouldn't touch Casino Miami Club with a 10 foot pole
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Is casino miami club the same as miami club casino.

If so PM the Rep @Sloto and wait an answer as they are accredited on here.

If that fails you can do a PAB and @maxd will look into it for you. If a different casino you may still be able to PAB.

If you are going to do a PAB please read terms first.
 
Last edited:

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
PAB received and in progress.

FWIW, looks like a totally dodgy place. No license info at all, claims "Our games are independently audited on a monthly basis by Charles Mousseau, B.Sc.". A Bachelors degree? ?!? Is that supposed to impress someone? Not to mention the fact that the "certificate" supposedly verifying this is just a PDF on the casino's website.
 

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