- Joined
- Jun 27, 2018
- Location
- canada
Just a heads up to anyone using ecopayz as a deposit/withdrawal method at Casino-Mate (and by association I would assume House of Jack)
My last 2 withdrawals have been met with delays/reversals due to "technical issues with ecopayz"
First there was a rather sizable one earlier this week that was delayed for 8-10 hours before being released, mildly annoying but acceptable as things happen that are beyond control sometimes.
My last withdrawal was a few days later for under $500, after the 24hrs pending had passed there was again no withdrawal, 6-8 hours later an email was received informing me that my withdrawal had been reversed back to my account due to technical issues with ecopayz and asked me to restart the withdrawal process so they could process my payment when the issue was resolved (hopefully within 24hrs they said)
9 hours later I checked with live chat to see if there was any update on when I could expect payment and was told that it was once again sitting in the 24hr mandatory pending period before payments would be looking at it.
Suffice to say I was less than impressed with this reply.
I've had plenty of successful withdrawals in the past with casino-mate and HOJ and until now have spoken highly of both their service and support, but this last round of interactions has left me with a bad taste in my mouth.
Anyway, as I said.. A warning to those using Ecopayz at the moment, I would double check that the issues are resolved before playing and expecting payment on schedule at CM.
Cheers!
My last 2 withdrawals have been met with delays/reversals due to "technical issues with ecopayz"
First there was a rather sizable one earlier this week that was delayed for 8-10 hours before being released, mildly annoying but acceptable as things happen that are beyond control sometimes.
My last withdrawal was a few days later for under $500, after the 24hrs pending had passed there was again no withdrawal, 6-8 hours later an email was received informing me that my withdrawal had been reversed back to my account due to technical issues with ecopayz and asked me to restart the withdrawal process so they could process my payment when the issue was resolved (hopefully within 24hrs they said)
9 hours later I checked with live chat to see if there was any update on when I could expect payment and was told that it was once again sitting in the 24hr mandatory pending period before payments would be looking at it.
Suffice to say I was less than impressed with this reply.
I've had plenty of successful withdrawals in the past with casino-mate and HOJ and until now have spoken highly of both their service and support, but this last round of interactions has left me with a bad taste in my mouth.
Anyway, as I said.. A warning to those using Ecopayz at the moment, I would double check that the issues are resolved before playing and expecting payment on schedule at CM.
Cheers!
