Casino Licensing Requirements – your wish list

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
I was reading some complaints and thinking what UKGC, MGA or any other Gambling Commission could have done better in regards to player protection.

One nice thread for one topic is here https://www.casinomeister.com/forums/threads/ukgc-urges-operators-to-do-kyc-earlier.79690/

We sometimes say that the Gambling Commission is out of touch with the realities of gamblers and online gaming. With more and more markets being regulated (but many in a bad way) I think it would be nice if we start a discussion here about what should be done in regards to better regulations and better player protection.

I would really like it if out of this discussion we can agree to a list of some additional requirements that casinos should meet before obtaining a licence, requirements that are now missing from most (if not all) Gambling Commission’s Rules.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
1. "All deposits are final" a term all casinos have, same should be stipulated for withdrawals. Once a player actions a w/d irrespective of needing KYC at the time, it should not under any circumstances be returned to the player account nor be reversible. This applies even if the casino doesn't process w/d's say until Monday when you cash-out on a weekend.

2. Both the full range of TAB and SE times should be instant, automated and available in the player account without need to contact any third party CS. Most casinos read the UKGC rules as meaning this, but as we *cough* are aware some use the wiggle room in the poorly constructed rule text to get around it.

3. All bonus terms in one place linked to in the bonus offer, no saying 'general terms apply too' so the recipient has to hunt through and compare (often contradictory) 2 sets of rules. Caddell are a classic example, stating WR is "35xD+B plus free spins returns" then underneath giving the example "eg. a player deposits 100 for a 100 bonus they would need to wager 35x100=3500 to cash the bonus out..." so you don't know whether it's actually 35xD+B or 35xB for FS!

4. The licensee should be responsible for cross-reference of sign-ups (before deposit stage) across ALL its sites and White Labels. Grosvenor/Mecca for example, exclude from one and try and sign-up at t' other and you are blocked. This would end EMSEB and the 888-style crap that's occurred recently. A license should include RESPONSIBILITY not just be a flag of convenience for the licensee to gain money from by sub-letting it.

5. ALL UK licensed casinos should include their license ref no. in payment details (i.e. it would appear in their transaction info on statements for Neteller/Skrill/Credit/Debit cards etc). This would be a prelude to eventually ALL payment facilities/processors only being legally allowed to be able to process payments from legitimate licensed casinos from the UKGC list. This would cut off the money supply to scumbags like A$$power and effectively kill the scam casinos, except if they use Shitcoin.

OK, that's my five for starters.....:cool:
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
I will start with withdrawal/reversal times and KYC "earlier".

Some casinos already move towards KYC "earlier", like Sportingbet and Trada that wouldn't let me login without submitting documents, and many more have faster and faster payout times. :thumbsup:

Edit to add some more...

TRTP higher than X% (we can debate on what X should be).
Max payout and chances of that happening explained inside game info.

And some general rules for governments :D:
Tax only on net income for both players and casinos.
Open markets.
 
Last edited:

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Crystal Clear T&C's - One's even an idiot can understand, especially bonus terms and SUB terms

No Hidden FU clauses

A real life BBF type situation where licences are revoked and fines imposed (and followed through) if a casino is awarded a licence and does not adhere to rules etc.
 

Keith Addy

Full Member
PABnonaccred
MM
Joined
Mar 2, 2015
Location
edinburgh
my biggest beef is that you need to be a lawyer to understand half the terms of bonuses of any casino. If you're a typical punter all you want is to play.All i want is punter friendly casinos.ABC not algebra
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
My comments in red:

1. "All deposits are final" a term all casinos have, same should be stipulated for withdrawals. Once a player actions a w/d irrespective of needing KYC at the time, it should not under any circumstances be returned to the player account nor be reversible. This applies even if the casino doesn't process w/d's say until Monday when you cash-out on a weekend.

Very good one. They say the reverse function is there to help us, but it isn’t. Was thinking about it and “never returned to player acc.” makes sense. Most GC focus on “winning is a drug”, but winning in slots is like every other win in life. CM said it in the video, “don’t chase your loses”, loses are what turns a casual gambler into a problematic one. If you care about the people, limit their loses by making sure they get the playtime they deserve (high TRTP) and they get paid when they win (no reversal, fast payouts).

2. Both the full range of TAB and SE times should be instant, automated and available in the player account without need to contact any third party CS. Most casinos read the UKGC rules as meaning this, but as we *cough* are aware some use the wiggle room in the poorly constructed rule text to get around it.

100% agree, but more is needed. Players with SE shouldn’t be allowed to register at any other casino (your No 4). Of course there should be a way a player can end the SE but only if it is proven to the GC that no longer has a problem. Also mandatory TAB for players that have “problematic behavior”.

3. All bonus terms in one place linked to in the bonus offer, no saying 'general terms apply too' so the recipient has to hunt through and compare (often contradictory) 2 sets of rules. Caddell are a classic example, stating WR is "35xD+B plus free spins returns" then underneath giving the example "eg. a player deposits 100 for a 100 bonus they would need to wager 35x100=3500 to cash the bonus out..." so you don't know whether it's actually 35xD+B or 35xB for FS!

Took some nice fs offer last weekend and I am to this day not sure where the frikin terms are!! Its ridiculous! The link was hidden under regular words that have nothing to do with terms, and even that link didn’t have all the info and disappeared after I lost my balance!

4. The licensee should be responsible for cross-reference of sign-ups (before deposit stage) across ALL its sites and White Labels. Grosvenor/Mecca for example, exclude from one and try and sign-up at t' other and you are blocked. This would end EMSEB and the 888-style crap that's occurred recently. A license should include RESPONSIBILITY not just be a flag of convenience for the licensee to gain money from by sub-letting it.

Before signup I would say. When visiting Rizk I suggested a 3rd party handling the KYC (certified by the GC) for all casinos. So you basically do the KYC only once, with them, and then you are automatically verified at the moment you try to register.

5. ALL UK licensed casinos should include their license ref no. in payment details (i.e. it would appear in their transaction info on statements for Neteller/Skrill/Credit/Debit cards etc). This would be a prelude to eventually ALL payment facilities/processors only being legally allowed to be able to process payments from legitimate licensed casinos from the UKGC list. This would cut off the money supply to scumbags like A$$power and effectively kill the scam casinos, except if they use Shitcoin.

In a perfect world (and trust me, at many things UK looks perfect compared to my country) I like it. But in the world most of us live governments use such measures to direct all traffic to places like A$$power. Ok that may be an exaggeration, but the operator I mean would never be accredited here and has the enforced monopoly at least in 2 countries.

OK, that's my five for starters.....:cool:
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
With the new complains about Bonanza being unfair and AML checks used as an excuse to delay withdrawals, I figure maybe give this thread another chance.
CM promos are great, complains are useful, fun stuff is good. But if we want something to change we need to say it, form 4-5 proposals and make sure they implement them.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
SoW is giving hell left and right. I agree with what CM said, any handling of such sensitive private information should be done by UKGC only.
I also think its stupid and impractical to consider everybody a criminal and a problem gambler.
So here are my suggestions:

1. Automated deposit limit of (lets say) 50 per week for all new accounts.
2. Increase the limit to (lets say) 100 per week if player completes a SoW/RG form (no docs needed at this stage). Casino sends the form to UKGC.
3. UKGC gets in contact with the player and requests any docs needed, then gives a certificate to the player.
4. Player uses that certificate to any casino to set the desired (and allowed by UKGC) deposit limits.
5. Of course the casinos will have the responsibility to watch for suspicious behavior, consult the player and alert UKGC if needed.
6. Withdrawals 100% left out of this, paid ASAP no matter what and always Lock Function available for players.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
I would like to see that accounts are only live when id docs & address checks have been done this includes banking , no deposit should be allowed via any casino until this has been done, clearly this would help money laundering.

All withdrawals as already said should be paid period once clicked at no point should this be held up or placed back.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
SoW is giving hell left and right. I agree with what CM said, any handling of such sensitive private information should be done by UKGC only.
I also think its stupid and impractical to consider everybody a criminal and a problem gambler.
So here are my suggestions:

1. Automated deposit limit of (lets say) 50 per week for all new accounts.
2. Increase the limit to (lets say) 100 per week if player completes a SoW/RG form (no docs needed at this stage). Casino sends the form to UKGC.
3. UKGC gets in contact with the player and requests any docs needed, then gives a certificate to the player.
4. Player uses that certificate to any casino to set the desired (and allowed by UKGC) deposit limits.
5. Of course the casinos will have the responsibility to watch for suspicious behavior, consult the player and alert UKGC if needed.
6. Withdrawals 100% left out of this, paid ASAP no matter what and always Lock Function available for players.

Sorry, but unless a player is only using ONE site, then I don't see the point.
You limit a player to 100 a week, there are 100+ casinos just on the CM accredited list, plus the hundreds of others.
So in effect you could deposit 10,000+ a week, just at CM accredited casinos.
What does that 100 a week limit achieve?
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
I would like to see that accounts are only live when id docs & address checks have been done this includes banking , no deposit should be allowed via any casino until this has been done...

I was thinking today about that. I would love KYC on registration (it has been mentioned before here and in other threads). UKGC could help with that certificate I mentioned at the registration process. You provide that certificate upon registration and the casino can ask later (but soon) for more docs.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Sorry, but unless a player is only using ONE site, then I don't see the point.
You limit a player to 100 a week, there are 100+ casinos just on the CM accredited list, plus the hundreds of others.
So in effect you could deposit 10,000+ a week, just at CM accredited casinos.
What does that 100 a week limit achieve?

Yes but UKGC will have the hole picture with the SoW forms from each one. You wand the limit on 10 per month? That can be discussed.
Anyway, what you mention is already a problem, isn't it? And I don't see any other solution.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Resurrecting my own thread because (as many relevant threads show) things are going the wrong way.

Regulation is a good thing. But what happens now doesn't make sense and is bad for everyone (casinos, governments, players, society).

I wish for more freedom and safety (different than security).
For example, it isn't safe to give loads of sensitive documents to 50-200 companies.

Casinos say "we have to make sure where the money come from". Well, you can't and you shouldn't.
Let me explain what I mean:

  • You can't make sure. That means 100% and is impossible. Obviously what is done must be within reason. So, what is reasonable?
  • Catching criminals is the job of the police. The safety of the industry should be the job of a government agency (or one big certified private company) that will oversee all casinos and all players. That way you have better vew of the players profiles and the players only have to go through this once (and with someone they can trust).
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
All SOW stuff is done directly to MGA and/or UKGC (or an other 3. part that is DOMINANT over the casinoes) in a database, and is updated once every 3. year or something. This is again shared with the casinoes that have a license, and tell the casino what kind of player this is, and what limits this player has on deposits. All withdrawal options, bank account etc is store in the database, and has to match when doing a withdrawal from the casino. Same as making a deposit.
If you want to change some information, f.ex deposit option, you can just log into MGA/UKGC and do it. The database is updated at the casinoes end many times each 24. hour.
The casino has NO access to sensitive information/documents to the player, but can see all limits etc.

The system is automatic and the casino can see green (or red) check marks on everything.

When signing up to a casino all information from the database is automatically transfered to the casino.

The deposit limits of the player will be shared across all casinoes and will prevent players to lose more than they can afford.

It can be more or less the same functonality you see on many websites today that says "Sign up with Facebook" - "Sign up with Google account" etc, that makes the signup process more or less instant.

If you do not create an account at MGA/UKCG and get verified, your account is limited to - let us say, a max deposit of €200 a week/month.

The way it is right now, is straight up bull shit.

Maybe, baby, one day... :rolleyes:
 
Last edited:
Top