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Casino Licensing Requirements – your wish list

Discussion in 'Casino Industry Discussion' started by nikantw, Sep 8, 2017.

    Sep 8, 2017
  1. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I was reading some complaints and thinking what UKGC, MGA or any other Gambling Commission could have done better in regards to player protection.

    One nice thread for one topic is here https://www.casinomeister.com/forums/casino-industry-discussion/79690-ukgc-urges-operators-do-kyc-earlier.html

    We sometimes say that the Gambling Commission is out of touch with the realities of gamblers and online gaming. With more and more markets being regulated (but many in a bad way) I think it would be nice if we start a discussion here about what should be done in regards to better regulations and better player protection.

    I would really like it if out of this discussion we can agree to a list of some additional requirements that casinos should meet before obtaining a licence, requirements that are now missing from most (if not all) Gambling Commission’s Rules.
     
  2. Sep 8, 2017
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    1. "All deposits are final" a term all casinos have, same should be stipulated for withdrawals. Once a player actions a w/d irrespective of needing KYC at the time, it should not under any circumstances be returned to the player account nor be reversible. This applies even if the casino doesn't process w/d's say until Monday when you cash-out on a weekend.

    2. Both the full range of TAB and SE times should be instant, automated and available in the player account without need to contact any third party CS. Most casinos read the UKGC rules as meaning this, but as we *cough* are aware some use the wiggle room in the poorly constructed rule text to get around it.

    3. All bonus terms in one place linked to in the bonus offer, no saying 'general terms apply too' so the recipient has to hunt through and compare (often contradictory) 2 sets of rules. Caddell are a classic example, stating WR is "35xD+B plus free spins returns" then underneath giving the example "eg. a player deposits 100 for a 100 bonus they would need to wager 35x100=3500 to cash the bonus out..." so you don't know whether it's actually 35xD+B or 35xB for FS!

    4. The licensee should be responsible for cross-reference of sign-ups (before deposit stage) across ALL its sites and White Labels. Grosvenor/Mecca for example, exclude from one and try and sign-up at t' other and you are blocked. This would end EMSEB and the 888-style crap that's occurred recently. A license should include RESPONSIBILITY not just be a flag of convenience for the licensee to gain money from by sub-letting it.

    5. ALL UK licensed casinos should include their license ref no. in payment details (i.e. it would appear in their transaction info on statements for Neteller/Skrill/Credit/Debit cards etc). This would be a prelude to eventually ALL payment facilities/processors only being legally allowed to be able to process payments from legitimate licensed casinos from the UKGC list. This would cut off the money supply to scumbags like A$$power and effectively kill the scam casinos, except if they use Shitcoin.

    OK, that's my five for starters.....:cool:
     
  4. Sep 8, 2017
  5. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I will start with withdrawal/reversal times and KYC "earlier".

    Some casinos already move towards KYC "earlier", like Sportingbet and Trada that wouldn't let me login without submitting documents, and many more have faster and faster payout times. :thumbsup:

    Edit to add some more...

    TRTP higher than X% (we can debate on what X should be).
    Max payout and chances of that happening explained inside game info.

    And some general rules for governments :D:
    Tax only on net income for both players and casinos.
    Open markets.
     
    Last edited: Sep 8, 2017
  6. Sep 8, 2017
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Crystal Clear T&C's - One's even an idiot can understand, especially bonus terms and SUB terms

    No Hidden FU clauses

    A real life BBF type situation where licences are revoked and fines imposed (and followed through) if a casino is awarded a licence and does not adhere to rules etc.
     
  8. Sep 9, 2017
  9. Keith Addy

    Keith Addy Full Member MM PABnonaccred

    Occupation:
    it engineer
    Location:
    edinburgh
    my biggest beef is that you need to be a lawyer to understand half the terms of bonuses of any casino. If you're a typical punter all you want is to play.All i want is punter friendly casinos.ABC not algebra
     
  10. Sep 12, 2017
  11. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    My comments in red:

     
  12. Jan 18, 2018
  13. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    With the new complains about Bonanza being unfair and AML checks used as an excuse to delay withdrawals, I figure maybe give this thread another chance.
    CM promos are great, complains are useful, fun stuff is good. But if we want something to change we need to say it, form 4-5 proposals and make sure they implement them.
     
    ternur likes this.
  14. May 10, 2018
  15. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    SoW is giving hell left and right. I agree with what CM said, any handling of such sensitive private information should be done by UKGC only.
    I also think its stupid and impractical to consider everybody a criminal and a problem gambler.
    So here are my suggestions:

    1. Automated deposit limit of (lets say) 50 per week for all new accounts.
    2. Increase the limit to (lets say) 100 per week if player completes a SoW/RG form (no docs needed at this stage). Casino sends the form to UKGC.
    3. UKGC gets in contact with the player and requests any docs needed, then gives a certificate to the player.
    4. Player uses that certificate to any casino to set the desired (and allowed by UKGC) deposit limits.
    5. Of course the casinos will have the responsibility to watch for suspicious behavior, consult the player and alert UKGC if needed.
    6. Withdrawals 100% left out of this, paid ASAP no matter what and always Lock Function available for players.
     
    RichyJ75 likes this.
  16. May 10, 2018
  17. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    I would like to see that accounts are only live when id docs & address checks have been done this includes banking , no deposit should be allowed via any casino until this has been done, clearly this would help money laundering.

    All withdrawals as already said should be paid period once clicked at no point should this be held up or placed back.
     
    RichyJ75 likes this.
  18. May 10, 2018
  19. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Sorry, but unless a player is only using ONE site, then I don't see the point.
    You limit a player to 100 a week, there are 100+ casinos just on the CM accredited list, plus the hundreds of others.
    So in effect you could deposit 10,000+ a week, just at CM accredited casinos.
    What does that 100 a week limit achieve?
     
  20. May 10, 2018
  21. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I was thinking today about that. I would love KYC on registration (it has been mentioned before here and in other threads). UKGC could help with that certificate I mentioned at the registration process. You provide that certificate upon registration and the casino can ask later (but soon) for more docs.
     
  22. May 10, 2018
  23. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    Yes but UKGC will have the hole picture with the SoW forms from each one. You wand the limit on 10 per month? That can be discussed.
    Anyway, what you mention is already a problem, isn't it? And I don't see any other solution.
     
  24. May 10, 2018
  25. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Should not need to lock a WD. It should be forced that once you make the WD thats it.
     

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