Payout Time Correction Casino La Vida(redflush) cashout time

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
Hi

Made my withdrawal on Sunday evening. Sent in my documents.
(on Tuesday morning withdrawal disappeared from the reverse section)

Went to live chat on Monday(or Tuesday, not sure) evening to ask if my documents have been received/approved, I was told they are approved.

Wednesday morning went to ask if withdrawal should be processed soon. I was told it would be processed today(Wednesday) afternoon.

Tonight(Wednesday) I emailed the support about how come the withdrawal was not processed yet.
Received this answer:

Hi xxxxxx,

Congratulations on your marvelous win!
Kindly note that you withdrawal has been confirmed to be paid by our finance desk and it will be processed within 24 to 48 hours.
please can I request your patience in this regard as many payments are done together in batches.
Rest assured your withdrawal will be paid and you will be advised accordingly.

Thanking you in advance for your understanding. have a great day further.
Please contact us again, should you have any further queries.
Best Regards


It states 24h as the cashout time on the accredited section. Which clearly is not the case. It has been over 24h already from the document approval and now I got an email stating it will take up to 48 hours for the withdrawal to be processed.

---

Feels bad to post two negative posts (mrgreen) after having not posted nothing in a couple months. But I felt it would be useful to update the cashout time, if it is not correct. (Any experience from other more frequent players (and withdrawal makers) on casino la vida?).
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I withdraw from LaVida and Red flush each month. Firstly remember there is NO weekend cashouts. I withdrew last week on Thursday about 6pm (missing that day's banking so it counted as Friday) and it was still reversible Monday AM. Monday afternoon it was removed from reversible and I received it Wednesday in my bank/debit card so it took nearly 6 days. If I withdraw say on a Tuesday midday, it is processed Wednesday afternoon and I receive the funds Friday, so it's only 3 days.
Once your withdraw is removed from reversible status you should get the funds in 48 hours, 72 at most. Verification is done now, as otherwise the withdraw would still be reversible.
Don't worry. they ain't fast, but you do get it.
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
I withdraw from LaVida and Red flush each month. Firstly remember there is NO weekend cashouts. I withdrew last week on Thursday about 6pm (missing that day's banking so it counted as Friday) and it was still reversible Monday AM. Monday afternoon it was removed from reversible and I received it Wednesday in my bank/debit card so it took nearly 6 days. If I withdraw say on a Tuesday midday, it is processed Wednesday afternoon and I receive the funds Friday, so it's only 3 days.
Once your withdraw is removed from reversible status you should get the funds in 48 hours, 72 at most. Verification is done now, as otherwise the withdraw would still be reversible.
Don't worry. they ain't fast, but you do get it.

Thanks for your reply dunover.

I am sure I will get the money. I was just thinking if the cashout time should be updated to 48 hours, if the withdrawals are not processed in 24 hours. As it now states cashout time:24h in the casino information under the accredited casinos section.
I think what you have told also supports that cashouts are not processed in 24h (useally).
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Thanks for your reply dunover.

I am sure I will get the money. I was just thinking if the cashout time should be updated to 48 hours, if the withdrawals are not processed in 24 hours. As it now states cashout time:24h in the casino information under the accredited casinos section.
I think what you have told also supports that cashouts are not processed in 24h (useally).

Any cash-out made by 16:30 GMT mon-thurs will be processed as soon as 24 hours is up on the following day - remember Monday 16:30 will also include all cash-outs from after thurs 16:30 the previous week and the preceding weekend. So half the week effectively you get 24 hrs. half you don't. This problem is the same for all casinos which don't offer weekend cashouts - including the mighty hallowed 32red........:)
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
Host Response - Please Read

Casino lavida refuses to pay the money. From Saturday it comes up with different reasons and does not withdrawal. My [email protected]


Hi batman555,

Please do check on the PM that I have sent to you with regards to your withdrawal query.

Please also note that I have also respond on your other posting made as well.

If there are others with withdrawal queries, please do not hesitate to contact me via PM with your details and I will investigate the matter for you.

regards

Rithen
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Hi batman555,

Please do check on the PM that I have sent to you with regards to your withdrawal query.

Please also note that I have also respond on your other posting made as well.

If there are others with withdrawal queries, please do not hesitate to contact me via PM with your details and I will investigate the matter for you.

regards

Rithen

derail/ rithen ive sent you a couple of e mails not via here but from my e mail box to which i havnt heard a thing (
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
Dear mrjones,

Please do PM with your details and query. I will gladly review your account and respond to your query accordingly.

I am not certain as to why I have not received your email however I will gladly check once I have your registered details via PM.

Thank you for your understanding.

regards

Rithen



derail/ rithen ive sent you a couple of e mails not via here but from my e mail box to which i havnt heard a thing (
 

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