Hi pmhcfc,
I have replied to your PM.
I have checked your account and cannot fault the casino customer service as they have recorded every email sent to you since you refused to send the requested documents.
There are numerous requests for industry standard verification documents. These are government issued ID (this does not have to be a drivers licence) a utility bill and copies of cards used to deposit. I am sure more 90% of the members have gone through this process and I cannot understand your objection or explanation of why you refuse. Simply scan the documents send them in and the payment will be processed.
As vinylweatherman explained there are no issues with the phones and I cannot find any correspondence that has not been responded to.
P.S threatening the customer service guys with posts at CasinoMeister and chargebacks is not the way to resolve the issue IMHO.
Best regards,
Wayne
According to the OP
Now I have explained to them that I don't have a picture driving licence/up to date passport nor a utility bill (mine are all paperless) but that's not good enough for them - they are holding onto my measly $100 with a vice-like grip...doesn't matter what I say to them.
This is NOT "refusing to send", it is saying they don't have what is requested. This is "standard practice" for the UK, and there is no universal photo ID that is issued to everybody.
Online utility bills SHOULD be accepted, as again this is government policy to reduce unnecessary paper being generated when it isn't really necessary.
I changed to online energy for a 18% discount, for nothing more than having my bills presented online, rather than twice a year through the post.
Just as with the proposed tax on carrier bags, the industry is being pressured to move in the right direction, or get shoved by the government through the tax system. Many companies are starting to "fine" customers who refuse to move with the times, and insist on a paper bill through the post.
If the UK government doesn't see fit to implement universal photo ID, that's just tough on businesses that want to market their services into the UK, and they will have to find another method of verifying IDs, just as EVERY other UK based company has had to.
There is a government list of acceptable forms of ID, and this has been built BECAUSE there is no universal ID card scheme, and it works with existing documentation that has been around for a long time, and ranks each item according to it's reliabilty.
There is a "A" list and a "B" list, and both contain a large number of alternative documents, many of which ARE issued to everybody, but only in paper form as a record of electronic records held by government departments.
The three main credit reference agencies also operate an ID verification service that should hold records for almost every adult in the UK, even those who have NOT borrowed money before.
The passport agency uses these documents to verify that passports are issued correctly, and so do the DVLA.
Again, the GOVERNMENT in the UK DO NOT ISSUE PHOTO ID to anyone except asylum seekers. There are a small number of organisations and agencies that issue a proof of holding a qualification (such as a driving license), or a permission to travel overseas (passport). No-one has a RIGHT to any kind of photo ID, they must actually hold the QUALIFICATION relevant to the issue of the document. Passports are intended as travel documents ONLY, and the government have stressed that they should NOT be handed over to anyone as a "proof of ID" in the form of a permanent copy. It is OK to SHOW it to someone, but unless specifically authorised by the government, no-one is allowed to take a copy of someones passport and store it. The fact that many organisations DO routinely claim they have the right to demand to take a copy of a passpost is annoying the government, and they are thinking of cracking down on the practice because they believe this is one way all the fake passports used by illegal immigrants are getting into the hands of the criminal gangs.
They have ALREADY acted with driving licenses, and they now only have a black and white photo, instead of the colour one - this is to prevent ID theft from using a copy of the colour photo lifted from a driving license and sending it with an application for another piece of documentation.
The new design of passport will have much of the data held on a microchip, rather than being written in plain text on the page. This is again to prevent theft of the information through making a copy.
The police use DNA and fingerprints to check ID after an arrest, and NOT any documentation the person happens to be carrying.
My BANK does not ask me repeatedly to show them copies of my utility bills, passport, drivers license, etc, yet they have to work to HIGHER standards than other businesses, including casinos.
This argument keeps coming up because operators do NOT take account of differences between different countries, and assume EVERYONE has the same provision of documents from government. Canada is another country that decided not to implement a national ID card.
This kind of thing makes players feel they are getting screwed, so may react accordingly by making various threats, often the wrong ones.
I often wonder if there would be fewer problems with chargebacks if players were not ambushed with such requiremts only when they win, but not when they are losing.
TAKING "dirty" money in the form of deposits is no different in law that paying out any proceeds from said dirty money. To properly fulfil the requirements, the checks should be made when the player first deposits, and NOT after some time when they ask for a withdrawal.
Whatever electronic checks are made during registration are considered good enough for the casinos to TAKE our money, but are not good enough when it comes to giving it back.
The terms are often vague about exactly what will be asked for, and players assume that whatever documents their country supplies them with will be good enough at an online casino if they are good enough to enable to prove themselves in their home country.
Since the UK stuck their neck out and legalised online casinos, their operational methods are being looked at more closely than where the stance is neutral. The UK govermnent are already discussing limiting the right of all casinos in a whitelisted jurisdiction to advertise into the UK, and may require some form of secondary license, so that players can complain to the UK regulators as well as the licensing jurisdiction.
Many members of the government have little idea of how online gambling works from the point of view of the players, and if some ministers knew how things were conducted, they would be in for a shock at all the loopholes being used, and the risks being taken by players because they are told they have no choice if they want to see their money.
The information commissioner would also not be happy about the common practice of casinos selling their player databases to other operators without the prior and express permission of the players involved. This often happens when casinos close, or pull out of a particular country.
I have no problems with them at all.
Now I have explained to them that I don't have a picture driving licence/up to date passport nor a utility bill (mine are all paperless) but that's not good enough for them - they are holding onto my measly $100 with a vice-like grip...doesn't matter what I say to them.
