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Casino la Vida, deposit disappeared

Discussion in 'Casino Complaints - Non-Bonus Issues' started by italianplayer, Aug 19, 2014.

    Aug 19, 2014
  1. italianplayer

    italianplayer Dormant account

    Occupation:
    student
    Location:
    italy
    :confused:

    Hi everybody

    Two days ago i deposited on Casinò La vida (microgaming)..after normal procedures, i got an error message" Tecnical problem".
    Then, i check on my moneybookers account if money are available, but i see that my founds were sent correctly to casinò la vida...

    I spoke whit casino la vida'support, and they tell me to wait..
    I send copy of my payment in two different email, but i haven't still get my credits..

    What can i do?

    :(
     
  2. Aug 19, 2014
  3. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    It seems like this group is having issues at the moment. Received an email from Major Tom for 30 free spins at T2. Got in my account, claimed the bonus in the promo page and sure enough, no free spins when I load the game. Went through support, they told me they are there (they aren't), then they told me to wait 30 minutes because of technical issues. It's been more than 30 minutes now and they are still not there. Won't be surprised if they never show up.
     
  4. Aug 19, 2014
  5. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    Don't know what to say ... red flush and casino la vida are on the good list... but their customer support is lacking... much!!! I spent 25 minutes waiting for a response in chat.... only to log back in to chat and have to start all over again with my issue.

    I even wrote emails... and to date have still had no response!

    Good Luck with your issue. Am sure some experts here will help you.
     
  6. Aug 19, 2014
  7. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
  8. Aug 19, 2014
  9. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    My original post about not leaving .39 credits was related to red flush... sister of casino la vida. I feel it's ok to mention their name.

    Forget chat... they put you on hold for more than 30 minutes!

    And now that the op has brought this subject up... they won't reply to your emails either!
     
  10. Aug 19, 2014
  11. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    In the end I knew it was my issue with the bonus. What ticked me off was the lack of CS!! And being put on hold for ages... beyond 30 mins! And when I wrote via email to CS about my query I got no reply. I still don't have a reply to question!

    Their CS sucks so far!!!!
     
  12. Aug 19, 2014
  13. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Update: 1.5hr and still no free spins.
     
  14. Aug 19, 2014
  15. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    Well their customer service sucks!!!
     
  16. Aug 19, 2014
  17. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I'm getting this now when I try to log in now:

    Casino la Vida, deposit disappeared: Xa9UTyW.jpg,Aug 19, 2014

    Interesting...
     
  18. Aug 19, 2014
  19. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    My suggestion probably will not be helpful today ...... but in the long run, over time, it might do some good.

    When casino CS stopped being helpful and started being a PITA, I just stopped playing at that casino. In the long run it was more entertaining to have just a few really good casinos instead of a bunch of mediocre ones.

    Sometimes (rarely) I'd get an email wondering where I had been. If I was able to reply I would say the CS needed major training and without it I would not be back. I closed a lot of casino accounts but in the long run having the few really great ones has been much better.

    Not surprisingly, the casinos I stayed with are on the accredited list. :thumbsup:
     
  20. Aug 19, 2014
  21. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Very strange things are happening at Major Tom today.

    First the free spins that don't work, then "someone" changed my password for some reason. I went through CS again to ask about the password change and they asked me my date of birth to reset it. Sure enough it worked after the reset (so it was obviously changed during the last hour or so, and it wasn't me).

    Spins are still not there though, so I'm with CS again (they are very slow, must be a busy day over there). What a mess. Good thing I've a day off and nothing better to do :)
     
  22. Aug 19, 2014
  23. italianplayer

    italianplayer Dormant account

    Occupation:
    student
    Location:
    italy
    I just talked whit chat operator...
    No news from financial department...
    This is the behavior of a blacklist casinò, not of a white list casinò....:mad:

    Last week i had same problem whit allajackpot casinò...all resolved whitin a few hours..


    I also noticed a worsening of a casinò support..(Microgaming)...This is not a good thing.....:confused:
     
  24. Aug 20, 2014
  25. lausitzer28

    lausitzer28 Banned User - twitwad

    Occupation:
    daytrader
    Location:
    Lusatia
    support Italy (toll-free): 800-872-804
     
  26. Aug 20, 2014
  27. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Hey Balthazar,

    I previously stopped playing at all these casinos due to the poor CS, but recently I received the email offer of 30 free spins from Red Flush, Major Tom and La Vida. In the past, this group have restricted me to only being able to accept offers at one of the casinos, even though I had previously deposited at all of them, however on this occasion, they gave me the free spins at all of them.

    It wasn't without it's issues though. Like you, after claiming the free spins on the promos page at all the casinos, when I loaded T2 the free games weren't there. I must say on this occasion, when I contacted live chat at all three casinos, the reps were very helpful, and were willing to credit the free games at all three sites.

    However, all the free games were only available on the Flash site, and not the downloaded site. This can be a pain in the ass, as I've always had issues with flash sites, but I now think I found out how to load it correctly. Have you tried the Flash Site Balthazar?

    If not, load the flash site, and first step is to click on the T2 slot. This should then bring up the log in box. Log in as usual, and then the slot should load. It may take a few tries.

    Hope that helps.
     
    1 person likes this.
  28. Aug 20, 2014
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Everyone should remember that the Red Flush Group was taken over by the Fortune Lounge Group on July-1st.

    Therefore their player and bonus rules and policies HAVE changed from what they were before.
    And for problems it might be better to contact the Fortune Lounge rep instead: http://www.casinomeister.com/forums/member.php?u=281

    I also just got some Major Tom free-spin offer through the post - I'll try later and see if it works for me...

    KK
     
  30. Aug 20, 2014
  31. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Hey KK,

    I also originally got that offer in the post, but a heads up, the code did not work at any site. When I contacted support at Redflush, they told me the offer had expired, however it clearly stated on the flyer that the promo ran until the 31st August. When I argued this, they ended up crediting the free spins.

    To save yourself the same headache (in regards to the flyer), all three sites currently have the 30 T2 free spins offer as their daily calender promo today in their site, so it would be easier to opt in on their promo page, then contact support if there's any issues. As it is clearly a promo that's currently advertised on their site, you will have more bargaining power should they not load and you need to contact support.

    As I said previously, I was surprised they gave me the free spins at all three sites (90 total), as in the past, I have contacted them regarding another email promo, and was told I could only claim the offer at one of the 3 sites I was a customer. This is why I stopped playing there, as I don't think it's fair that I am restricted to just the one offer, when I am a paying customer at all 3.

    This is why I had no problem taking the 90 free spins total this time around.

    Just my tip.
     
  32. Aug 20, 2014
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    My flyer didn't have a free-spins code - it just said they would be in my account when I logged in - and they were! :thumbsup:'

    Annoying story: Won about €4.32 from my free-spins - blew it back still playing T2 until I only had 3c left.
    Wanted to "burn them off" to clear any WR, so opened the first game I saw on the menu - Avalon. Span 3 lines @ 1c, and bugger me, I got the bleeding Free-Spins :sob:
    (Won abut 25c - soon got rid of that!)

    KK
     
  34. Aug 20, 2014
  35. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Response From RedFlush Rep

    Hi All,

    Thank you all for your postings and bring these queries up.

    KasinoKing – I am the RedFlush Host and Casino Rep for all RedFlush Casino, Casino LaVida and Major Tom Casino queries. Please direct all queries to myself, preferably via PM where possible and I will respond accordingly.

    Balthazar – Please do PM me with your account details and I will gladly investigate as to why your Free Spins were not credited or showing up on your account. I will also find out as to why your password was changed.

    Italianplayer – Please do PM your casino account details and I will investigate the matter further. I will need to investigate the query with my financial team and it may take me a little while to complete.

    Schmooze – Please do PM with your details and I will escalate to the Customer Services Manager and find out why you had to wait for 25 minutes yesterday. I will also check on your emails and find the reason for them not being responded to. Neither of these actions are acceptable with regards to our commitment to great customer service.

    Please do note that I have always do try to respond to all PM’s sent to me as soon as possible.
    I also do review all forum threads whenever possible and have always asked that should there be any query or dissatisfaction with your experience at the casino, to please PM me directly. This will help in expediting the finalization of any query as I do receive notifications of the PM's sent.


    Regards
     
    1 person likes this.
  36. Aug 21, 2014
  37. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Missing Funds Query - Resolved

    Hi All,

    Italianplayer - Your funds have been located and credited together with a match bonus that you would have qualified for, to your casino account. Please do check the PM I have sent you. I hope that we can consider this matter as resolved.

    Balthazar/Schmooze - Please do PM me with your details so that I may look into your queries for you. I will not be able to review your queries without more details.

    Thank you all for the posts and for bringing this matter to my attention.

    Should any RedFlush Casino, Casino LaVida and/or Major Tom Casino account holders have any query which my Support Team is not able to finalize or resolve for you, or if you are not satisfied with the Customer Service that you receive from any member of the team, please do send me a PM with your casino details and details of the query. The more information you can provide to me via PM, the better as I will gladly investigate the matter and respond as soon as possible. I assure you that I will always investigate and respond to all queries posted.

    Regards
     
    1 person likes this.
  38. Aug 21, 2014
  39. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Hey Redflush,

    Can you please clarify, if a player is a depositing player at all three casinos, are they eligible to receive and accept all individual offers sent out by all three sites?

    I have had conflicting information so would appreciate your clarification. Thanks.
     

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