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Casino King Refusing sign up bonus

Discussion in 'Casino Complaints - Bonus Issues' started by nelvitt, Jul 19, 2006.

    Jul 19, 2006
  1. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    I was browsing around the net when I saw a free $30 sign up bonus, no deposit required for Casino King. You must register/login in order to see the link.This sounded great, and it was no deposit so i figured I would try it out. If you click the link you will see it is the first bonus on the list. They are clearly advertising for Casino King and are an affiliate. After following the correct links, I didn't find the $30 in my account. I contacted live support to where I was connected to Jack, here is our conversation:

    Jack: Hello
    Jack: Im Jack from chat support
    Jack: Welcome to the Casino
    Player25: Hi I need some help
    Jack: How are you?
    Player 25: Not good
    Jack: sure how can I help?
    Player 25: I downloaded the software and was suppose to get a free $30 sign up bonus, but do not see anything in my account.
    Jack: one moment please
    Player 25: thank you
    Jack: Im sorry this promotion is for customers coming from a specific affiliate site.
    Player 25: Yes and I did come from that specific site
    Jack: Other sites have flase advertisements...
    Jack: If you were coming from that site the bonus would be issued automatically.
    Player 25: What? Why would a site offer false advertising for you?
    Jack: This is not one of our affiliates.

    Here are the bonus terms and conditions:

    Eligible customers can receive a $/£/€ 30 free sign-up bonus if they open their first real-money account with us and providing their correct personal information. This promotion is open to first-time customers who open and register a real-money account during the promotion times. Existing holders of real-money accounts with us are not eligible to participate. This offer is limited to one player per household/computer.

    This bonus is credited for wagering purposes only. Bonuses will automatically be removed from the player's account after a withdrawal request. The maximum amount of bonus you can receive is $/£/€ 30 upon sign up. The wagering requirements are 77x the bonus amount before you will make a withdrawal.

    Bets placed in Baccarat, Craps, Roulette, and Sic Bo do not count towards the wagering requirement of this bonus. The Casino reserves the right to withhold any amount in excess of the player’s original deposit from the player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully. Management reserves the right to change the terms and conditions of this offer at any time. Management's decision is final.

    Come to Casino King today and enjoy your free bonus!


    I have never played at Casino King, and am eligible for this bonus. But Jack insisted that wasn't one of their affiliates. I don't know how that is possible if they are advertising for them. I am very upset that Casino King would lie like this, just to get out of a bonus. I want my $30 sign up bonus from these guys.
     
  2. Jul 19, 2006
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am not sure whether the casino is really lying as I have seen this kind of thing happen before. Some affiliate sites advertise promos on ND bonuses if they signup for a particular casino thru their site when actually no such deal is struck between the affiliate and the casino resulting in chaos. In a similar case, Fortune Lounge had to publicly deny a promo regarding free play for Vegas Villa/Vegas Palms simply because it wasnt true but was listed in some websites.

    I think you should check this out with the affiliate and ask them to contact the casino to get you your bonus if indeed there is such a deal. If not, the blame should be on the affiliate in this instance for advertising something that is not true.
     
  4. Jul 19, 2006
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nelvitt,

    Thru your link I visited the website. I scrolled down and in one paragraph they were advertising on the greatness of ND bonuses and there was a link to a supposedly ND bonus from a casino. Lo and behold, this one is from Strike It Lucky but there was only a free $20 for a deposit of $40 promo and no ND bonuses. What I am saying is that if they can get this one wrong, the same could be said for the promo from casino King. As I said earlier, I think you should contact the affiliate and ask what's up.
     
  6. Jul 19, 2006
  7. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    I cant find a way to contact them, but will once I do.
     
  8. Jul 19, 2006
  9. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I think the pic says it all....They need to honor this.
     
  10. Jul 19, 2006
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Gamesandcasino.com is Dominique's website. She's an active member here Nelvitt. I'd send her a PM (go to the member's list and look her up, then click on send a Private Message). Ask her to look into it for you. The affiliate company should be able to track or tell her where you came from. And if you signed up thru her link and it's not showing on her account, I doubt whether she'll be too happy. By any chance you never had an account from a long time ago maybe? Just a thought.
     
  12. Jul 19, 2006
  13. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
  14. Jul 19, 2006
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Oh, this is Dominique's website. Well, Nelvitt, your case should be safe hands then.
     
    1 person likes this.
  16. Jul 19, 2006
  17. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Nelvitt, here's the link to Dominique's profile. Halfway down the page you'll see a link to send her a private message. I'd let her contact the aff company and see what's up.

    http://www.casinomeister.com/forums/members/dominique.html

    She is attending the BoDog conference in Vegas, so not sure if she's around right now, or when she will be, but send the PM anyway.
     
    1 person likes this.
  18. Jul 19, 2006
  19. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    i can't believe that KasinoKing would run his establishment in such a tawdry manner......he's always been a fine and upstanding lad and I hate to see greed take hold of such a good natured chap.
     
  20. Jul 19, 2006
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Ha ha ha.... :lolup:
     
  22. Jul 19, 2006
  23. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    RESOLVED:

    Graham from CasinoKing PMed me and is crediting the bonus.
     
    1 person likes this.
  24. Jul 19, 2006
  25. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    That is my site and my ad. Casino support was correct, I am not an affiliate, it is a publishing deal.

    Please PM me and I'll take care of it asap. It is an exclusive bonus, and if you did not use the provided link, or if you altered it in any way, you would not have been credited.

    Re. bonuses, listed lower on that page, they are impossible to keep up to date all the time, casinos change them at whim. I can't visit a couple hundred casinos a day, so there is this:

     
  26. Jul 19, 2006
  27. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    Lol, you posted that while I was posting.

    They are surprisingly fast to respond.

    Good luck!
     
  28. Jul 19, 2006
  29. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM

    beware of Graham......i heard he was a real cracker.
     
  30. Jul 21, 2006
  31. J1400Smith

    J1400Smith Dormant account

    Occupation:
    disabled homemaker
    Location:
    Indiana
    Another One

    I too got hit by this scam, is there anything I can do to get this bonus or is this a no win scam?
     
  32. Aug 1, 2006
  33. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I signed up for this a couple weeks ago and received the bonus instantly with no problem.

    The only thing I can think of that might have prevented you from getting the bonus is if you first visited the web site of an affiliate of Casino King, and that web site either opened a popup of, or displayed an advertisement for, Casino King's web site. Then at a later date you visited GamesAndCasino.com, but the cookie from the first site was still in place and essentially "dominated" Dominique's cookie and made it appear to Casino King staff that you didn't sign up through GamesAndCasino.com.
     

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