This is my story with Casinoking.com.
I deposited 100 euro into their casino about 1 week ago. I got 100 euro bonus. I played and got my balance to 818 e.
I stopped playing planning to continue with wagering later in the day. Now imagine what happens later. I receive an email
stating that CasinoKing is no more available for Portuguese clients and I cannot deposit or play at their casino. However,
they informed me in the mail, I am free to withdraw any balance available. I login into casino and see that I am only able to withdraw 100 euro of 818 balance. I write to the casino about this. Next day I get 100 euro paid to my Neteller account (without me requesting it). The rest of balance- just disappears. And I get this email from the casino:
"Dear XXXXXX,
Thank you for contacting Customer Service.
Unfortunately, we are no longer able to provide services in the territory of Portugal.
Therefore, it will not be possible for you to play and complete the wagering. This is why, we have adjusted your account balance to your original deposit amount of €100.00 and sent the amount back to your Neteller account. You should receive the funds instantly.
…………..
Now, the members of this forum, what you think about this situation? Why the casino made me pay more than 700 euro for the change of legislation? Is that fair?
I deposited 100 euro into their casino about 1 week ago. I got 100 euro bonus. I played and got my balance to 818 e.
I stopped playing planning to continue with wagering later in the day. Now imagine what happens later. I receive an email
stating that CasinoKing is no more available for Portuguese clients and I cannot deposit or play at their casino. However,
they informed me in the mail, I am free to withdraw any balance available. I login into casino and see that I am only able to withdraw 100 euro of 818 balance. I write to the casino about this. Next day I get 100 euro paid to my Neteller account (without me requesting it). The rest of balance- just disappears. And I get this email from the casino:
"Dear XXXXXX,
Thank you for contacting Customer Service.
Unfortunately, we are no longer able to provide services in the territory of Portugal.
Therefore, it will not be possible for you to play and complete the wagering. This is why, we have adjusted your account balance to your original deposit amount of €100.00 and sent the amount back to your Neteller account. You should receive the funds instantly.
…………..
Now, the members of this forum, what you think about this situation? Why the casino made me pay more than 700 euro for the change of legislation? Is that fair?