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Resolved Casino King (PLaytech) problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by alfrema7, Nov 11, 2009.

    Nov 11, 2009
  1. alfrema7

    alfrema7 Dormant account

    Occupation:
    driver
    Location:
    lisbon
    Hello!

    I played at Casino King. Received a bonus. Cashed out 900 e. Never played at a single Playtech casino before because I read a numerous stories about the problems with them. Now I gave this one a chance. They wrote to me the next day after that i withdraw the money-

    -----------------------------------------------------------------------------------------
    Thank you for choosing Casino King.

    We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarized copy of your photo ID to:

    ID Verification
    14/F Yuchengco Tower,
    RCBC Plaza, 6819 Ayala,
    Makati City 1200,
    Philippines.

    Express mail is recommended, as regular post may take about 2-3 weeks for delivery. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter

    -----------------------------------------------------------------------------------------

    now they did not even ask for electronic copies. Straight away they asked for the physical notarized copies which are to be sent by express mail to philippines. Now I need to pay twice- once to notary and second for the mailing. Also it will take a lot of time. I asked the casino if they are going to cover my expenses (the unexpected expenses) for notary and the mail. They said NO.
    What do you people think about it? They keep my winnings and make me go for more expenses in order to get those winnings. Also is that safe to send one's physical copies to the unknown destination somewhere in philippines?
     
  2. Nov 11, 2009
  3. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    wtf! never seen that before. i cant believe thats their normal procedure, if so omg:eek:

    its not acceptable, all the effort and money you need to get a notaized copy, where do these people live? on mars?

    do you send them scans before? or do they wanted these notarized docs fom the beginning?


    looks pretty much like a stalling tactic, i would do like they want and send them the copy. dont make it too easy for them not to pay you.:rolleyes:


    cheers

    coxwel
     
  4. Nov 11, 2009
  5. Wildfire7

    Wildfire7 Dormant account

    Occupation:
    Engineering
    Location:
    UK
    A lot of corruption going on out there, I wouldn't even send an ebay parcel to the Philippines because of the high risk. Absolutly no way in this world do you want to be sending documents to them. This is 2009, don't they have faxes or email accounts so they can accept scans.

    Your right all this melarchy could take weeks and weeks, then probably more weeks to verify the docs and even more time to get paid.

    By refusing you any other way to send the doucments other than post, they have placed an insurmountable hurdle in front of you.

    Stick to the 4 Playtechs currently listed in the accredited list, I play at 2 of these and have NEVER had a problem.

    Mike
     
  6. Nov 11, 2009
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Notarised copies I have heard of, but POSTING them to the Phillipines I have not. This looks ROGUE to me, since the Phillipines is not even a proper Gaming Licence jurisdiction, but is where Playtech HQ seems to be. If there is a great deal of corruption, there is the risk these documents could simply "disappear" in the post, and then find their way onto the black market. Even courier delivery would not be safe, since the risk arises in the Phillipines, and the courier that ends up making the delivery.

    The casino can also stall & delay by using "snail mail", so you need a service with proof of delivery, including dates, as well as using an internationally recognised company with insurance, who can take the blame if the documents fail to arrive.

    If you get proof of delivery, and the casino then claims they never arrived, they would have an indefensible position, and would end up rogued for losing sensitive personal information, even if they found a way to justify non payment.

    Playtech seem full of these little tricks, and I don't trust them. The Phillipines connection, and implication that our documents are stored there for Playtech casino verifications is VERY worrying indeed. I would suspect that those Playtech casinos that take email scans also forward these to that Phillipines ID verification office, but I have always assumed this not to be the case, with casinos verifying ID themselves, at their own offices.

    The best option would be an immediate PAB, and no further posting about this issue.
     
  8. Nov 12, 2009
  9. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Sounds pretty rogue to me. Email them back asking for email or fax delivery for the documents, hope they do accept.
     
  10. Nov 12, 2009
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Yeah I agree, sending something like copies of your ID through the mail? Good grief. That's completely bogus. It's like sending your CC numbers to an address in Nigeria!
     
  12. Nov 12, 2009
  13. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: First off, they should have stated in their terms that this was a requirement before you started playing.

    Now, as regards sending the Docs to the Philippines. This is OK. Makati is the main business districk in manilla. I have send tons of stuff to PI, and never had an issue. However, as others said, you need to get it sent via regestried receipt that requires a signature at their end. Fed X is a good way to go.

    Some other big name Casino's are using the Philippines for money type issues as well. Bodog as example, uses a person in the Philippines to handle all western union deposits/payments. Other places are using them as customer service centers instead of India, as they do not have that accent.

    ps: hehehe, if you want to wait 2 weeks, just send it to me, and i will hand carry them to Makati for you, as my brotherinlaw is a CPA in Makati and we will be there on vacation for 5 weeks......
     
  14. Nov 12, 2009
  15. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Point of clarification - First Cagayan is the jurisdiction under which online gaming licenses are issued in the Philippines. And furthermore, Playtech, an AIM-listed company, is obviously not domiciled in the Philippines - a simple glance on the Playtech site will confirm that for you.
     
  16. Nov 12, 2009
  17. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    I have not seen a "live" notarized photo ID required to process a withdrawal except in cases where the casino suspects the true identity of the account holder is either bogus or fraudulent. That said, if the OP is strictly legitimate (and only they know for certain) and they want the money, then do what is required. If it were my decision I would take up love2winalot's offer and have it hand delivered:thumbsup:
     
  18. Nov 23, 2009
  19. Chris_m

    Chris_m I-Gaming Industry Representative

    Occupation:
    Product Manager
    Location:
    Europe
    Casino King representative

    Hello alfrema7

    My name is Chris and I am Casino King representative.
    In the future ,I suggest you turn to me directly from the I-Gaming Forum Reps, for faster response. (This can come simultaneous to posting a message).
    Either way, we do not ask for Notarized I.D. when placing a withdrawal, if you send me your username or email address (use privet message) I would be happy to review your account and clarify if there is any fraud issue and simply make sure your withdrawal is paid quickly if it wasnt already.

    Best wishes.:thumbsup:

    Chris
     
  20. Nov 23, 2009
  21. alfrema7

    alfrema7 Dormant account

    Occupation:
    driver
    Location:
    lisbon
    check your message box, Chris
     
  22. Nov 24, 2009
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Nevertheless, this request goes way beyond unusual, and asks for a notarised copy to be POSTED to an address in the Philipines. Where a company is domiciled has little to do with where the actual operations are run. A registered office in the UK would be needed for a stock market listing, but this could merely be a rented maildrop, forwarding legal correspondence back and forth between the main centres of operation. It is all perfectly legal, and a device often used to gain a London listing for a company that operates globally, and has it's main offices in another country.

    The concern here is about the RISK this player is being asked to take with his documents. Not just a scan, but a full notarised set, and through REGULAR POST too, rather than the standard "email or fax them to......" players are used to.

    As for Cagayan being a gaming licence juristiction, the problem here is mistrust among players. We have Kahnawake, Costa Rica, Panama, and now even Malta, who seem to care more about raising revenue than protecting players from rogue operators. Too many countries have set up gambling licence issuing juristictions that do little to protect players, but rather offer the operators generous tax incentives to locate themselves there, and promise a minimum of interference.

    This whole issue blew up because the player was asked to POST his documents to a Philipines address. This lead to wildfire offering his opinion "A lot of corruption going on out there, I wouldn't even send an ebay parcel to the Philippines because of the high risk." Thus an impression is gained of a country ruled by money, rather than law. Given how we are constantly having OUR governments bang on about the RAMPANT ID fraud going on even in countries that are NOT subject to "a lot of corruption", it makes the request to send such sensitive documents there all the more incomprehensible. A casino operator who would put a player to such a degree of risk where much safer, and industry tried and tested, alternatives exist, is another kind of "rogue", not for the usual reasons players think, but for the attitude to risk, when it isn't them that would suffer if things DID go astray in the post.

    We now have the rep posting that they would "never ask for notarised docs", let alone for anything to be posted out to some "ID verification" office in the Philipines.

    Although Playtech are not legally domiciled in the Philipines, it seems that many trails involving Playtech issues end up there, giving the impression that this is where actual operations are run from, and where the decisions are made.

    Given that the licences are issued by Cagayan, rather than the Philipines directly, I may have missed making the connection when checking some casino websites for where they are licenced. I have often assumed many of these jurisdictions are small island states, sometimes former colonies of past imperial times of the European countries, and I have little idea where some of them are.

    My feelings about Playtech are mutual, they dislike us Brits too, just read their terms, and they say "advised to do this by Playtech" when the reasoning is queried. Terms discriminating against the Brits are rare in other softwares I play, such as Microgaming, but are at almost EVERY Playtech casino I have looked at.

    I was once ambushed by FastWin by a retroactive, and not well publicised, change to the terms, which ONLY affected the BRITISH, everybody else was still subject to the old rules. I then found out they had been sold to another operator, and were now based in the Philipines - this scared me off - both from Playtech, and anything to do with Philipines gaming licences. FastWin has gone downhill ever since, ending up in "not recommended". This is hardly a good advert for Philipines gambling regulation and Philipines owned and operated casinos, or even Playtech itself as far as the Brits are concerned.

    The UK government now no longer trust even the Royal Mail when sending out passports INTERNALLY, so I am sure they would have a fit were they to be told players might be asked to send a notarised copy of their passport out to this aformentioned ID verification office.
     
    1 person likes this.
  24. Dec 16, 2009
  25. maddy7

    maddy7 Dormant account

    Occupation:
    finance
    Location:
    Chile
    Mansion Casino Also!

    Maybe I should open my own thread but I have the same exact problem with Mansion Casino.

    What is worse is I have already sent my identification for a withdrawal in April. It was approved and I was told

     
  26. Dec 16, 2009
  27. maddy7

    maddy7 Dormant account

    Occupation:
    finance
    Location:
    Chile
    Both Mansion and Enter wanted the documents sent to the same address in the Phillipines. Who is this getting the documents?? It is obviously not Mansion itself!

    Alfrema it looks like was helped by Enter Casino maybe I can be too!
     
  28. Dec 16, 2009
  29. Bencuri

    Bencuri Experienced Member PABnononaccred

    Occupation:
    student
    Location:
    Hungary
    Guys! Besides this loudliness, have you thought of sending an e-mail and ask for confirmation for allowance of sending scanned docs in? Because I am 99% sure the reply will say: 'yes, you can send docs by e-mail'. Did you wrote the casinos where you have these problems such e-mail? If not, try it please. I doubt they will say no. And you will avoid lots of nervousness and long debates here.... :rolleyes:
     
  30. Dec 16, 2009
  31. Bencuri

    Bencuri Experienced Member PABnononaccred

    Occupation:
    student
    Location:
    Hungary
    It is usual at Playtech that in some cases they rerequest the copies. However in case you send them an e-mail and tell them you had sent it already, they will reply okay, you don't need to send again. :thumbsup:

     
  32. Dec 17, 2009
  33. alfrema7

    alfrema7 Dormant account

    Occupation:
    driver
    Location:
    lisbon
    thanks to casino king representative Chris_m - I was paid eventually only by submitting my documentation by email. Thank you Chris_m and have a good year!
     
  34. Dec 18, 2009
  35. Bencuri

    Bencuri Experienced Member PABnononaccred

    Occupation:
    student
    Location:
    Hungary
    It is easy to be wise in the end, but I was very sure about that this will happen, being a GGN player for a long time now. I am glad you received that money in the end. :thumbsup:
     
  36. Dec 18, 2009
  37. maddy7

    maddy7 Dormant account

    Occupation:
    finance
    Location:
    Chile
    I wish it was as easy but I have emailed them now five times saying this and copying the email sent to me in April. Every time it is a form answer repeating the request to post the ID to the Phillipines. No explanations either.


    Glad it was sorted for you Alfrema.
     
  38. Dec 18, 2009
  39. Bencuri

    Bencuri Experienced Member PABnononaccred

    Occupation:
    student
    Location:
    Hungary
    It is strange, but well, it is possible while they are friendly with me they are unfriendly with you. It can also be a trick to save some money fo themselves while keeping an image of being good and honest. I hope I won't end up like this in the end. This whole thing is just strange because they have just renewed their business, and now they are in one group with Party Casino. So I am surprised that in spite of this they do this now. It is odd... Maybe Party Casino's parnership is not an advantage but only a disdvantage :what: We'll see. If you solve your problem write here and let me know as well. I am really interested.

     

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