Casino Jefe - Sofort deposit not showing up

[rommie]

Help! I made 2 deposits with SOFORT payment, which is part of Klarna. The payment never showed up in my Jefe casino account, I got an error. The money has been gone from my bankaccount. And now they send me back and fort, they both can't help. SOFORT tells me it has been paid, and the merchant got now confirmation mail. So thats why it doesn't show up. And Jefe tells me that they can't do anything. But hey, they are providing this payment option.
This has never happened to me before . What should I do?

 

[sapit222]

@CasinoJEFE can maybe help you.
He hasnt been online for a while though.

@LadyJelena maybe knows?

 

[Casinomeister]

I've just sent a message to the rep.

 

[LuckyDino]

Help! I made 2 deposits with SOFORT payment, which is part of Klarna. The payment never showed up in my Jefe casino account, I got an error. The money has been gone from my bankaccount. And now they send me back and fort, they both can't help. SOFORT tells me it has been paid, and the merchant got now confirmation mail. So thats why it doesn't show up. And Jefe tells me that they can't do anything. But hey, they are providing this payment option.
This has never happened to me before . What should I do?

Hey Rommie,

I sent you a private message to help get this sorted if you could get back to me ASAP that would be great

Thanks